macOS Sonoma 14
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If you can’t receive calls in FaceTime on Mac
If you have trouble receiving calls in FaceTime, see the suggestions below.
If you can’t receive calls from a specific person in FaceTime
Check to make sure the person isn’t blocked.
You may be restricted to calls with only certain people.
If you can’t receive phone calls in FaceTime
Make sure you’ve set up your iPhone and FaceTime on Mac for phone calls.
Make sure your iPhone is connected to the same Wi-Fi network as your Mac (or set up Wi-Fi calling, if available).