Support Contacts

Support Contacts

For Questions and Issues Regarding:
Support Contact
  • Paychecks
  • Employment verification
  • Enrolling in benefits
  • Benefits billing
  • Inquiry status
  • Business processes related to transactional processing or unusual transactions
 UCPath Center
"Ask UCPath Center" Inquiry in UCPath Online
855-982-7284 (Monday - Friday, 8AM - 5PM)
  • UCPath transaction and system support and troubleshooting
  • Reporting support including ad hoc report requests
  • Cognos reports questions and referrals to CalAnswers tool
  • Training courses and enrollment
  • UC Learning Center
  • UCPath transactional access
  • CalPath Connect and other UCPath user communications
  • All other inquiries
 People & Culture UCPath Operations Team
[email protected]
  • Timecard and timekeeping
  • Benefits counseling
  • HR data requests
  • Status of HR and Payroll transaction processing
  • Accruals adjustments (vacation, sick, years of service)
  • Operational and business process questions
  • Missing or incorrect data
Berkeley Regional Services
  • Reach out to us via our Contact HR webpage
  • Use HR Service Hub to contact your Berkeley Regional Service team for your HR needs. 
  • Contact your HR Partner, HR Generalist, or Research Administrator (RA) directly
Applying to jobs in TAM as an internal candidate / UC Berkeley employee Please review our frequently asked recruiting questions section.
  • CalTime mass delegation
  • System and access issues
  • Reporting
  • Balance resets
Controller’s Office
 CalTime
[email protected]
  • Legacy PPS adjustments and check re-issues (prior to 3/1/2019 for MO and 3/10/2019 for BW)
  • FICA review
  • Glacier
  • Regional pay escalation support
  • Instant Pay Cards
 Central Payroll
See full list of services

[email protected]
  • BFS Interfaces
  • Chartstring validation
  • GAEL
  • Assessments
  • Status of General Ledger transaction processing
 General Ledger [email protected]
Composite Benefit Rates

Central Resource Management
[email protected]
Work Study Financial Aid & Scholarships
[email protected]
Cal Answers

Cal Answers Help Desk

[email protected]
or (510) 664-9000, Option 1, then Option 2

Report a Security Incident:

  • Computer system breach
  • Unauthorized access to, or use of, systems, software, or data
  • Unauthorized changes to systems, software, or data
  • Loss or theft of equipment storing institutional data
  • Denial of service attack
  • Interference with the intended use of IT resources
  • Compromised user accounts

Berkeley Information Security Office

email: [email protected](link sends e-mail)(link sends e-mail)

phone: (510) 664-9000 (option 4)

Important: If the incident poses any immediate danger, contact UCPD immediately at (510) 642-3333 or call 911