Are you a public sector professional in the UK? Have you registered for DigiGovExpo yet? Join us at the DigiGov24 Expo at the ExCeL London, where Alemba will be exhibiting! Meet our team to discuss how Alemba Service Manager is transforming IT Service Management in Government organisations across the UK. 👥 Meet Our Team: James Speight, Head of Global Business Development and Christopher Forster, Technical Account Manager 📅 When: Tuesday 24th and Wednesday 25th September, 9.30am - 4.45pm 📍 Where: London ExCeL, Stand D20 Public sector employees can register to attend for free here: https://buff.ly/3A47BIt We hope to see you there! #DigiGovExpo #PublicSector #DigitalTransformation #ITServiceManagement #GovernmentInnovation #Alemba #ASM
Alemba
IT Services and IT Consulting
Edinburgh, Scotland 1,124 followers
Alemba develops Alemba Service Manager, a highly functional, 100% ITIL-compliant IT Service Management tool.
About us
Alemba develops Alemba Service Manager, a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization.
- Website
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http://www.alemba.com
External link for Alemba
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Edinburgh, Scotland
- Type
- Privately Held
- Founded
- 2007
- Specialties
- vFire Officer, vFire Customer Portal, VMware Service Manager (Infra), System Upgrades, Implementation & Product Consultancy, Support & Service Desk, Application Customisation and Development, and Training
Products
Alemba Service Manager
IT Asset Management Software
Alemba Service Manager's support for IT Service Management (ITSM) is transformative, offering a cloud-based platform that centralizes and automates IT operations. It streamlines IT services by integrating processes and workflows into a unified system, enhancing efficiency and service delivery. Alemba Service Manager supports incidents, problems, changes, and configurations, promoting a systematic approach to resolving IT issues and maintaining infrastructure stability. The platform enhances user experience through a self-service portal, allowing end-users to easily request services and track requests, thereby reducing IT staff workload through automation and self-resolution capabilities. Alemba Service Manager provides powerful analytics and reporting tools, offering insights into service performance, operational efficiency, and supports continuous improvement of IT services, ensuring they align with business objectives.
Locations
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Primary
Edinburgh, Scotland EH9 1SB, GB
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The Minnesota Center
7760 France Avenue South, Suite 1100
Minneapolis, Minnesota 55435, US
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Level 2, Suite 2.04
55 Clarence Street
North Sydney, Sydney NSW 2000, AU
Employees at Alemba
Updates
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Meet Clark Stalham, our VP of Service Delivery based in the UK! 🌟 With almost 9 years at Alemba and nearly 30 years in ITSM, Clark's journey is as dynamic as it is inspiring. Swipe through our latest #MeetTheTeam carousel and dive into his favorite ASM feature, career highlights, and even his karaoke go-to! 🎤 #TeamAlemba #ITSM #CareerJourney #Innovation #ASM
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🎉 Announcing the Winner of the Alemba Best SysAdmin 2024! 🎉 Congratulations to Isabelle Morley our Best SysAdmin 2024 award winner! Isabelle, who is a senior Service Desk Analyst working in the public sector has been recognized for her exceptional skill, dedication, and innovative contributions. Here's what her peers had to say: ⭐ "Isabelle is a master problem solver who consistently goes above and beyond, driving key innovations and significantly enhancing our operations. Her commitment to excellence and positive attitude make her truly deserving of this recognition." ⭐ A huge thank you to everyone who nominated their team members. We were blown away by the number of entrants and the heartfelt praise. Thank you all for recognizing your IT heroes. Stay tuned for more updates and celebrations! #SysAdminDay #SysAdminDay2024 #ITSM #ITHeroes #CelebratingExcellence
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🚀 Transitioning from Cherwell? Discover the Future with Alemba Service Manager The end-of-life for Cherwell Service Management poses significant challenges for current users, from potential security vulnerabilities to integration issues. Now is the perfect time to explore the benefits of transitioning to Alemba Service Manager. Our latest article provides essential migration tips and highlights how ASM can seamlessly replace Cherwell and future-proof your IT service management operations 👉 https://buff.ly/3WmmX2u
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🌟Introducing the ASM CMDB Connector Builder 🌟 🔧 Tailor CMDB connectors to your specific needs, mapping information from auto-discovery tools. 🌐 Connect with external auto-discovery applications to model your infrastructure. 🔗 Import relationships between CIs, services, and systems for a complete infrastructure picture. 🔄 Support Change Management by understanding the risks of each change. 🔍 Gain Problem Management Insights into dependent infrastructure causing errors. 📈 Improve Incident Management Accuracy through call logging with real CIs and CI-specific knowledge articles. Ready to take control of your integrations? Head here for more info 👉 https://buff.ly/3zXj7Wf #ITSM #ConnectorBuilder #CMDB #ASM
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At Alemba, we believe in the power of giving back and making a difference in our communities. In honor of Mandela Day, we are proud to share stories of our dedicated staff members who go above and beyond in their charitable and volunteering efforts year-round. Find out more about Mandela Day and the teams causes here👉 Mandela Day - https://buff.ly/3xRFz2t 67 Blankets - https://buff.ly/3LspG5t The Distinguished Gentleman's Ride - https://buff.ly/3ScyUqg The Boys' Brigade - https://buff.ly/3y69dRx WRU Community Coaching - https://buff.ly/3ScGwJj #MandelaDay #Charity #Volunteering #ItsInYourHands #ITSM #ASM
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Discover the vital link between employee feedback and experience in this insightful blog from the The Service Desk Institute (SDI)💡 At Alemba, we encourage open dialogue and actionable solutions to boost satisfaction and productivity of our team. We’re committed to these principles and recommend our customers do the same. Check out the blog here 👉 https://lnkd.in/gi-Di3B6 #EmployeeExperience #FeedbackCulture #ITSM #Productivity #EmployeeSatisfaction #CustomerSuccess
💡Discover the vital connection between employee feedback and experience in our blog! ➡️ https://loom.ly/j9I4D3o 👉 We shared some tips on creating an environment that values open dialogue, enhances employee satisfaction and experience, and boosts overall #productivity. ⚡Remember, every experience you deliver is a chance to get it right! #EX #ITSM #IT #employeefeedback #feedbackculture
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Every day in IT help desks worldwide, unsung heroes tackle a myriad of issues. 🦸 From the trivial to the seemingly catastrophic, we've seen it all! Here are 5 types of tickets that might sound familiar... Laughing (or crying) at these all-too-familiar scenarios? Our ITSM software is here to save the day! Find out how Alemba Service Manager can be your help desk hero's sidekick 👉https://buff.ly/3LllmoG #ITSM #HelpDeskHumor #TechSupportForAll #ITSupport #Alemba #ASM
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Discover why Alemba Service Manager is a top choice for IT Service Management in the NHS 🏥 Recognized among the top 8 ITSM vendors, Alemba is trusted by many of the largest NHS trusts and ranks as a leading solution for the highest-performing trusts. Read our article to learn more about Alemba's role in transforming NHS IT Service Management 👉 https://buff.ly/4eTwwP4 #ITSM #NHS #HealthcareIT #TopVendors #Alemba #ASM
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Sharing this exciting new launch with our Alemba community 🤝 Women of ITSM is the world's first platform, membership and community for women in IT Service Management. Check out the website to learn more 👉 www.womenofitsm.com #WomenInITSM #ITSM #Support #Community
3, 2, 1... Women of ITSM has officially launched, and we are here for it all. 🎊 It is with great pleasure that co-founders Sophie Hussey & Lucy Grimwade can finally (and officially) welcome you to the *world's first* platform, membership and community that is dedicated to women working in IT Service Management (ITSM). Whether it’s building the confidence to lead a team meeting, or becoming a director ➡ We are here for it all! We've hit publish and the website is ready, waiting for you: > > > > > www.womenofitsm.com So what are you waiting for... We can't wait to connect with you all soon. #womenofitsm #womenof #itsm #golive