Cognigy

AI Agent Lifecycle Management: Mastering QA for Your AI Workforce Effective AI Agent creation requires robust quality assurance (QA), which ensures your AI workforce’s reliability, performance, and integrity before deploying them in production. With Cognigy v4.84, our advanced Debug Mode elevates QA by offering intuitive, comprehensive diagnostic insights into every step of the conversation flow during development. This allows you to: 1️⃣ Quickly identify and resolve issues 2️⃣ Fine-tune interactions for optimal performance 3️⃣ Ensure smooth and efficient operations Discover these and other exciting features in our latest blog: https://hubs.ly/Q02Q4HSd0 #AI #ConversationalAI #AIAgent #QAAutomation #DebugMode #AIAgentManagement #AIWorkforce #CustomerExperience #AIAutomation #CognigyAI

E.ON, Raiffeisen Bank International AG, Accenture, and Cognigy are teaming up at the NEXT Conference 2024– and we invite you to join us as we explore the topic: “Transforming the Future: How Conversational AI is Redefining the Way We Talk to Customers” 🚀 Our expert panel features Anna Shchebet from E.ON, Ivona Gudelj from Raiffeisen Bank, and Alexander von der Goltz from Accenture. Along with a leading user, they will share insights on how Conversational AI can elevate your services, build stronger client relationships, and empower service employees to succeed. Sebastian Glock from Cognigy will showcase how intelligent augmentation enhances customer interactions and boosts agent performance in call centers. 🤖💬 Special thanks to Accenture Song for organizing the event and Martin Gassner for moderating the discussions. Join us to discover how Conversational AI is shaping the future of customer interactions at the NEXT Conference! 🌐✨ Learn more: https://hubs.ly/Q02PXQ9T0 #CustomerService #ConversationalAI #AI #FutureOfWork #Cognigy #Innovation #AccentureSong #NEXT2024

Exciting news! DHL is showcasing its cutting-edge AI Voice Agent, powered by Cognigy, at #DigitalX! 🚀🎤 📅 September 19 at 3:00 PM 📍 Cologne | Future of Work Stage Join us to see how DHL, in collaboration with Cognigy and Telekom MMS, is pushing the boundaries of Conversational AI. Hear from Stefan Plewa of DHL Group, Anais Tschater from Telekom MMS, and our own Alexander Teusz as they showcase how this innovative Voice AI Agent revolutionizes customer communication by delivering AI-powered and often fully automated calls. 📞🤖 Don’t miss this major leap in the digitization of customer service, paving the way for the future of work! Check out the full agenda here: https://hubs.la/Q02PPHhm0 #AIRevolution #FutureOfWork #CustomerExperience #DigitalTransformation #DigitalX2024 #DHL #Telekom #Cognigy

🚀 Join Us for the Cognigy.AI Tech Update Q3 2024 Webinar! 🚀 📅 Date: September 26, 2024 🕔 Time: 5:00 PM (CEST) Berlin | 8:00 AM (PT) San Francisco Get ready to dive into the most significant updates from the past 90 days with our Cognigy.AI Tech Update Q3 2024 Edition! This webinar is your chance to leverage the latest advancements in Cognigy.AI to elevate your business. What’s New and Exciting? 🔍 Knowledge AI: Discover advanced image file ingestion and refined search filtering capabilities. 🤖 GenAI: Explore enhanced LLM orchestration and expanded model support. 👥 Agent Management: Learn about collaborative Flow sharing, advanced debugging, and uptime monitoring tools. 💬 Webchat: Experience enriched metadata and upgraded accessibility features. …and more surprises! Meet Our Speakers: Our very own Dilek Imseytoglu, Merlin Eunicke, Nhu Ho, and Sergei Levkov will provide valuable insights into the latest features and their impact on your AI strategy. Reserve your spot today! 🔗 Register here: https://hubs.la/Q02PGylc0 #TechUpdateQ3 #Webinar #AIInnovation #KnowledgeAI #GenAI #Cognigy.AI

🚀 Continuing the Journey with The CX Disruptors! 🚀 We’re excited to reveal the next chapter in our series, showcasing Toyota Motor Corporation’s voice bot and its transformative impact on customer experience. In this episode, learn how the voice bot is revolutionizing interactions by allowing vehicle owners to define their own user journeys, making the experience more intuitive and user-friendly. Here’s how it works: 📞 Direct Communication: The voice bot reaches out with critical and less critical messages, offering clear recommendations on next steps. 📧 Comprehensive Follow-Up: Detailed information is sent to both owners and dealers via email, facilitating efficient appointment scheduling. 🌟 24/7 Assistance: Always available, the voice bot helps drivers understand and respond to warning symbols with accurate, real-time information. 🔧 Broader AI Impact: The integration of AI is enhancing overall customer experiences across various projects, ensuring a more seamless and user-centric approach. 🔗 Learn more and subscribe to the series here: https://hubs.la/Q02PwBKj0 #CXDisruptors #CustomerExperience #AI #Innovation #Toyota #VoiceBot #Cognigy

🌟 Poll Results: How is AI Making the Biggest Impact in Contact Centers? 🌟 We asked, and you answered! Here’s how our community views the impact of AI in contact centers: It’s clear that call summarization is leading the charge in transforming customer interactions, but multilingual support and other innovations are also making significant strides. 🔍 Want to dive deeper into these trends? Check out how these technologies are reshaping the future of contact centers: https://hubs.la/Q02MVRV10 #CustomerService #ContactCenter #Innovation #CustomerExperience #DigitalTransformation #CognigyAI

What goes into creating exceptional voice experiences? Building a voice agent goes beyond traditional chat-based solutions. It demands advanced speech processing, a compelling voice persona, and seamless conversation management—without relying on visual cues. Cognigy has already introduced powerful features redefining voice AI in contact centers. 🚀 From lifelike voices and state-of-the-art AI to refined voice design and smart call management, these innovations continue to transform customer interactions. Swipe through to revisit these updates, and learn more in our blog: https://hubs.la/Q02Ly6bp0 #Cognigy #VoiceAI #ContactCenterAI #CustomerExperience #AIInnovation #ContactCenter

Join leading legal insurer ARAG and Cognigy at the Contact Center Summit 2024! 🚀 Explore how AI transforms contact centers across borders and drives real results. The Contact Center Summit 2024 is a virtual event on October 9-10, 2024, aimed at contact center managers, executives, and employees. It’s an excellent opportunity to learn about the latest trends, attend insightful lectures, and network with top industry professionals. 🎤 We're thrilled to announce that our very own Natalie Atangana and Sebastian Glock, along with our customer ARAG, will be speaking at the event: 🔹 Natalie Atangana, Cognigy & Sascha Schulz, ARAG ⏰ October 9, 2:30 - 3:00 PM "Scaled, localized, integrated – the international career of AI Agents" Discover how ARAG uses AI Voice Agents to cross borders and integrate seamlessly into global contact centers. 🔹 Sebastian Glock, Cognigy ⏰ October 9, 3:30 - 4:00 PM "From hype to efficiency: AI projects that work" Learn how Generative AI can drive economic and sustainable customer service success. 🔗 Register now: https://hubs.la/Q02NPLJM0 #AI #CustomerService #ContactCenter #CCS2024 #Cognigy #ARAG #Realworldsuccess  #GenAI

🚀 Welcome to the latest episode of The CX Disruptors! 🚀 In this episode, we explore how E-Care, Toyota Motor Corporation's AI-powered voice agent, is tackling a major challenge—ensuring customer safety. Many drivers overlook crucial vehicle dashboard warnings, risking serious damage and safety. Toyota’s solution? A system that alerts owners promptly and sends critical information to service centers, ensuring quick repairs. Key Highlights: 🛡️ Safety Alerts: E-Care immediately notifies drivers about important dashboard warnings to help prevent accidents. 📩 Efficient Communication: The system promptly shares essential vehicle information with service centers and owners, speeding up repair processes. 🌟 Customer Satisfaction: AI-driven support ensures that drivers receive timely assistance, enhancing their overall experience. Discover how AI is reshaping customer experiences, brought to you by Cognigy! 🔗 Learn more and subscribe to the series: https://hubs.la/Q02NBNg_0 #Cognigy #CXDisruptors #AI #CustomerExperience #Innovation #Toyota

Experience Breeds Success. Trusted AI With a Proven Track Record. In today’s fast-paced AI landscape, success hinges on more than technology - it’s about experience, expertise, and trust. At Cognigy, we’ve been developing solutions that aren’t just smart but truly transformative. Our AI agents are designed to deliver personalized interactions that feel natural and intuitive, ensuring every customer feels understood and valued. Our powerful LLM orchestration seamlessly connects multiple AI models and data sources, allowing our agents to provide precise, context-aware responses across any channel. With comprehensive lifecycle management tools, we empower businesses to create, deploy, and optimize AI agents that perform consistently and efficiently at scale. Experience is the key to unlocking AI’s full potential. Discover how Cognigy delivers real-world success with AI-powered solutions that elevate customer experiences. Please read our latest blog post to learn more about how Cognigy can help you achieve AI success at scale: https://hubs.la/Q02NhgJV0 #AIExcellence #CustomerExperience #AIAgents #LLM #CognigyAI