Last week we sat on an amazing panel around leveraging AI to help the ecommerce customer experience. You can watch the replay here: https://lnkd.in/e9p3QzAz Find out how to: Bring AI and machine learning into your customer experience Keep the human touch when incorporating AI into CX Focus on security when bringing AI into your CX
About us
DigitalGenius
- Website
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https://www.digitalgenius.com
External link for DigitalGenius
- Industry
- Technology, Information and Internet
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2014
- Specialties
- Automation, Machine Learning, Natural Language Processing, Artificial Intelligence, Chat Bot, Customer Service, Innovation, Omnichannel, Omnichannel experiences, eCommerce, Retail, Retail Technology, and Generative Ai
Products
DigitalGenius
Chatbot Platforms Software
DigitalGenius is a customer experience automation platform that combines ecommerce AI with customisable workflows and integrations. With 60+ retail and ecommerce-specific use cases available out of the box, DigitalGenius helps retailers to automate their responses to repetitive customer queries like "Where is My Order?" and returns/refunds. This results in faster response and resolution times, and frees up agents to deal with more complex queries.
Locations
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Primary
London, England E14 5RE, GB
Employees at DigitalGenius
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Matt Pluck
Senior Sales Engineer - Transforming e-commerce CX with conversational and generative AI
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Ben Alun-Jones
Chief Product Officer // Exited Co-Founder : Unmade
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Konstantin Vinogradov
General Partner at Runa Capital, investing in Open Source & AI/ML
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Bora Titizer
Chief Customer Officer at DigitalGenius
Updates
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The different types of WISMO queries - how to use analytics to find problems in your workflow - DigitalGenius https://hubs.li/Q02JbywJ0
The different types of WISMO queries - using analytics to find problems in your workflow - DigitalGenius
digitalgenius.com
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Can AI be used to help turn negative interactions into positive outcomes? Stefano De Berardinis explains how World of Books Group uses AI to resolve issues in the first instance, but also arms agents with the information they need to solve issues quickly.
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Join our very own Cohl Fulk for a webinar tomorrow all about Leveraging New Tech to Enhance Customer Experiences alongside Vanessa Taylor-Sinclair, Adeola Adeosun, Navneet Kaur Singh. Sign up here: https://lnkd.in/ecNNzcNC
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Rewatch: Turning negative interactions into positive outcomes https://lnkd.in/g2nGfCp2
Turning negative interactions into positive outcomes – DigitalGenius
digitalgenius.com
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Last week we were joined by Rosa Rivas from Porto's Bakery & Cafe, a Southern California institution to talk about how her team approach negative customer service situations. One of the keys: Proactive communication. Here's Rosa explaining how it works, and how Porto's uses DigitalGenius to facilitate automatic proactive emails.
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Today's webinar is all about how customer service can truly show its value and help turn negative situations into positive outcomes. Hear from our expert panel from World of Books Group and Porto's Bakery & Cafe for their unique takes on this topic!
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We're looking for a Sales Development Representative to join our team in London. It's a fast-growing team, connecting and working with some of the greatest retailers across the world. Take a look at the role here 👇 See all of our live roles here: https://lnkd.in/dv_-aRPh #hiring #salesjobs #sdr
Sales Development Representative - DigitalGenius
apply.workable.com
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The explosion of AI fuelled by ChatGPT has meant that deploying a knowledge base chatbot (a ChatGPT-like bot that is trained on your knowledge base) has become easier. So for many retailers it has become like a baby-step into the world of AI. But should you making a bigger step than this? Here's how you can get started, some things to watch out for, and how you can go beyond the knowledge base bot. https://lnkd.in/eud_9v4q #customerservice #Ai #customerserviceAI #CX #customerexperience #chatbots
How to Deploy a Knowledge Base Chatbot - DigitalGenius
digitalgenius.com