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Now that we've pushed past 500 transactions through Kotini, I thought I'd do a drains up this morning to see how we're holding up with customer support for our Estate Agents and their clients. Where can we improve this kind of thing. I was blown away to see our average handling time is 4 minutes. 🤯 Every time an agent or their client comes across something in Kotini that doesn't work or make sense, they get a response within 4 minutes. Why does that blow my mind? > We're a tiny team of 5 (no CS team). > We're building a platform from scratch, automating the time-consuming, boring, but important parts of agents' jobs. > Handling customer service is 1 of a million things the team, and I need to do to get the business firing on all cylinders. The team's drive to make sure the Estate Agents that use us have a seamless experience is next to none! We're here to automate and speed up your transactions, not slow you down! This personified that for me this morning!