NEW BLOG! 💭 In the search for new ways to improve patient communications, one promising technology growing in popularity is Rich Communication Services (RCS) which offers advanced features that significantly enhance interactions, streamline operations, and improve delivery. In part 2 of our series on empowering patients with #RCS, we explore the use cases and benefits of geolocation and live maps in healthcare, including critical examples for emergency services. Read the blog: https://lnkd.in/eP2mMGFn
Healthcare Communications (Part of Cisco)
IT Services and IT Consulting
Macclesfield, Cheshire 2,589 followers
Working with 350 #NHS hospitals to personalise the patient journey from referral to discharge. #digitaltransformation
About us
Healthcare Communications partner with 130 NHS Trusts to deliver digital first and socially inclusive patient communications across multiple engagement channels. We focus on excelling in Appointment Management and Patient experience surveys at every touchpoint along the pathway, including post discharge and underpinning every part of our operations is absolute data security. We send over 130 million secure patient communications on behalf of our healthcare partners. Our multi-award winning Patient Engagement Portal is live in 80 UK hospitals and instantly delivers appointment letters, test results and outcome summaries straight to patient smartphones. Our platform automatically switches to another channel to reach those not digitally enabled and digital content coverts to 102 languages and can be read out loud in over 40, to ensure every patient can understand important information about their healthcare. Patients can complete eTriage, waiting list validation and pre-assessment forms remotely, from the comfort of their home and initiate personal follow up appointments via their mobile or channel preference. We empower patients to self-manage their health with AI powered technology that personalises communications, improves access to care and delivers exceptional operational efficiencies at scale.
- Website
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https://healthcare-communications.com/
External link for Healthcare Communications (Part of Cisco)
- Industry
- IT Services and IT Consulting
- Company size
- 51-200 employees
- Headquarters
- Macclesfield, Cheshire
- Type
- Privately Held
- Founded
- 2001
- Specialties
- Patient appointment reminders & confirmations, Patient experience surveys, The Friends and Family Test, NHS local surveys, Digital appointment letters, Postal appointment letters, Patient portal , Digital letters, NHS Appointment management, Digital transformation, and video consultations
Locations
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Primary
Stewart House
Royal Court
Macclesfield, Cheshire SK11 7AE, GB
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5 St Johns Lane
London, England EC1M 4BH, GB
Employees at Healthcare Communications (Part of Cisco)
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Mark Broughton
Partnering with Healthcare partners & providers to digitise the Patient Pathway
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Cep Wayment
Partnering with NHS Trusts to support in Covid-19 restoration and demand management
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Michael Taylor
Business Analyst at Healthcare Communications UK Ltd
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Jade Hindley
Marketing Executive at Healthcare Communications, part of Cisco
Updates
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💡Breaking News: AI partnership is revolutionising patient communications, reducing missed appointments, improving waiting times and driving down health inequalities! At Mid and South Essex NHS Foundation Trust, our AI-powered solution reduced DNAs by nearly a third during a six-month pilot. Now, it’s rolling out Trust-wide, projected to save an incredible £28 million! This isn’t just reminders though. The platform personalises communications, delivering messages via SMS, voice, or call based on each patient’s preference. Then, by analysing factors like job roles, childcare, traffic, and even weather, it predicts DNAs and seamlessly offers alternative bookings. Discover more in Simedics (The Journal of mHealth): https://lnkd.in/erHj2ntG
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Healthcare Communications (Part of Cisco) reposted this
Patient engagement specialist, Healthcare Communications (Part of Cisco) has partnered with Deep Medical, the #digitalhealth group specialising in #ArtificialIntelligence solutions for medical imaging and diagnostics: https://lnkd.in/eyr9GUQM #AI
AI partnership targeting non-attendance forecasted to save trust £28m annually
https://www.htworld.co.uk
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A recent report from NHS Confederation captures healthcare leaders' views on frontline digitisation, with key points highlighting how workforce and training are seen as significant barriers to delivering a quality frontline digitised service. Participants shared their belief that digital ambitions will not be realised unless the workforce is effectively supported, and call for fewer core targets alongside more capital funding for digital infrastructure. Read more: https://lnkd.in/eejfunUw
Frontline digitisation
nhsconfed.org
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NEW CASE STUDY! Discover how Dudley Group NHS Foundation Trust saw a 5% DNA reduction and impressive cost savings following their HC Patient Engagement Portal implementation. Read the #casestudy here: https://lnkd.in/eDaKskS2
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We’re thrilled to partner with such a dedicated team at Isle of Wight NHS Trust, committed to enhancing care through inclusive #patientengagement. The island community’s already high digital adoption (over 60%) has dispelled outdated notions that certain demographics resist this type of communication. Learn more: https://lnkd.in/eMR3RftG
Isle of Wight NHS Trust launches patient portal for digital letters
https://www.digitalhealth.net
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NEW BLOG! 💭 Rich Communication Services (#RCS) goes beyond traditional text messaging, leveraging #richmedia like images, videos, audio, and interactive features to provide more valuable communications. By incorporating these new capabilities into patient communication strategies, the #NHS can empower patients with clearer, more personalised interactions that improve outcomes and experience. Learn more: https://lnkd.in/gY5g37sj #patientengagement
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💫“We are very proud of the ground we’ve covered so far on our digital patient engagement journey at Portsmouth. A huge amount has been achieved in a relatively short space of time and I think our collaborative approach has played a vital role. Representatives from across the trust including clinical, IT and admin, along with the HC team came together to fulfil our new #digitalstrategy. We meet regularly to ensure we keep a good pace and work through issues quickly. The whole team is excited to be focusing on our next priorities to implement #PIFU and redesign our SMS appointment reminders to further improve on our #patientengagement." 💫 - Dr Chris Watts, Consultant Anaesthetist and programme clinical safety lead at Portsmouth Hospitals University NHS Trust. Read more: https://lnkd.in/e3Q73Msz
Portsmouth Hospitals drive digital adoption and patient experience improvements with re-design of Patient Engagement Portal
med-technews.com
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Healthcare Communications (Part of Cisco) reposted this
One in 20 colonoscopies do not go ahead as planned due to poor or insufficient prep. King's College Hospital London – UAE’s Dr Mayur Kumar explains how his trust worked with Healthcare Communications (Part of Cisco) to reduce cancellations by 28 per cent, saving £336,000 a year. https://lnkd.in/eabCj23D
A model of efficiency: Reducing cancelled procedures with digital prep support
hsj.co.uk
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🌟 Get your monthly DIGITAL DOSE! 🌟 Stay in the loop with the latest #healthtech updates, insider insights, and exclusive demos you won’t find anywhere else 🚀 Stay ahead of the game and supercharge your #digitaltransformation – subscribe to our #newsletter here 👉 https://lnkd.in/gJtRdR_q 📬 #thedigitaldose
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