Pollinate

A streamlined onboarding process can greatly enhance efficiency and elevate customer satisfaction. By adopting digital-first strategies and cascading workflows, companies can achieve smoother operations and a more seamless client experience. Author: Neshma Emile

A recent study shows banking abandonment rates can hit 80%, leaving significant value untapped. Optimized onboarding enhances first impressions, boosting customer satisfaction and loyalty.

Driving Change in Onboarding Processes At Pollinate, we’re committed to transforming onboarding processes to better serve SMBs. Poor onboarding can lead to high costs and lost revenue. Let’s focus on creating more efficient, customer-centric onboarding experiences. Author: Neshma Emile

Why Onboarding Matters for SMBs Inefficient onboarding can result in a loss of 20% of potential revenue for SMBs. Optimizing this journey is crucial to providing a seamless experience for our clients. Ensuring efficient onboarding processes not only retains revenue but also enhances customer loyalty and satisfaction. Author: Neshma Emile

Lately, I've been having countless conversations about the pain points of merchant onboarding. I decided it was time to compile these insights into an article. In it, I cover what onboarding entails, the costs of inefficiency, and dive deeper into some common challenges I've encountered with Pollinate. Stay tuned for part two, where I'll discuss potential solutions. Enjoy reading & let me know your thoughts! https://lnkd.in/eyZr-Pk5

ISVs (independent software vendors) are becoming the new ISOs. Currently, banks handle 50% of merchant processing, but analysts predict that 11% will shift to ISVs by 2026. Whether you're a bank, a processor, or an ISV, Pollinate provides the tools you need to launch and transform your merchant services offerings. 

Creating incredible digital customer experiences to support our partner banks to improve their offering to merchants has always been part of Pollinate’s DNA. We’re always evolving our products to provide the best possible experience for SMBs, driven from the insights provided by our comprehensive product usage analytics.

Will pay-by-bank be the next big thing in payments? It certainly offers advantages in terms of security, savings, and debt creation. Remote banking payments are predicted to rise dramatically, and banks need to adjust accordingly, offering seamless, painless, and convenient interactions directly with merchants. That’s where Pollinate can help, making integration as easy as the end transaction.

For traditional financial institutions, the race to keep up with digital banking is a sprint, not a marathon. Embracing fintech benefits both the customer, seeking accessibility and personalized services, as well as the bank itself as technology can create efficiencies across the board- operationally, financially and allowing access to new revenue channels. At the heart of this digital journey is Pollinate, as we can implement tried and true, customizable digital solutions swiftly and seamlessly.

One less obvious reason SMBs continue to seek digital banking options? Time. Digital platforms not only provide a better, more comprehensive customer experience in terms of offerings, but can also make it easier – and faster to access capital, open accounts, apply for loans and make swift changes to their banking needs, which all previously required a visit to a local bank branch. This is exactly what we do at Pollinate – put banks at the heart of every business, by creating a nimble, speedy, fintech-powered experience for their SMB customers that is as personalized as the traditional brick and mortar branch. Tearsheet