RightIndem

I'm delighted to announce that Christopher Brown is now the new Chief Technology Officer at RightIndem. His appointment is a pivotal moment for our company as we enhance our technological capabilities further. Chris embodies the qualities essential for this key leadership role—his meticulous attention to detail, profound technical knowledge, and good communication skills make him the ideal choice. Chris has consistently demonstrated an exceptional ability to grasp complex technical challenges while staying ahead of industry trends. His readiness to innovate and adapt has been instrumental in shaping our strategic technological initiatives. As CTO, Chris's role will involve steering our technological vision, ensuring that we remain at the cutting edge of our industry. His insights into developing technologies and his foresight in applying them strategically will undoubtedly be invaluable assets to RightIndem. His vision for the future of RightIndem involves not only adopting new technologies but also transforming our business processes. Congratulations, Chris, on your well-deserved appointment.

Watch our video to see what a small part of one of our AI modules can do to assist you and your claimants with unstructured data! Everyone's talking about AI, and there's a lot of hype around it. While many big companies like Amazon and Apple have deep pockets, AI won't be something they can fully dominate on their own. AI is already integrated into products like iPhones, and people are starting to expect it in every platform they use. For example, AI is already being used for modelling and other applications in the insurance industry—it's becoming the norm. Insurers in the process of looking to find partners to improve their digital services, they will naturally think - of course, it includes AI. Nowadays, it's assumed that any new platform will have AI because it's essential for retaining customers. However, AI alone won't drive sales; it will simply be a standard feature. If a product lacks AI, it might struggle in the market because people now expect it. In my view, there are a lot of providers out there with investor money, and something radical needs to happen- a company breaks through and develops memoirs, etc . Its potential is powerful for handling unstructured data—about 80% of claims involve unstructured data, and AI will significantly enhance how we process and understand these claims. We're already seeing AI improve knowledge extraction in claims and help analyse complex company reports. Once AI evolves further, it will transform the insurance industry, but it won't be the reason why people buy your product; it will just be expected. Ultimately, while massive companies will continue to invest in AI, they won't have the capacity to address every niche application. This is where specialised technology companies in insurance can really make a difference. AI is becoming crucial in insurance, particularly in claims processing, fraud detection, customer service, and risk assessment. For claims processing, AI can automate everything from claim submission to settlement, speeding up approvals, reducing costs, and enhancing customer satisfaction. It’s also effective at handling unstructured data—like handwritten notes or photos—by extracting relevant information for faster assessments. AI is transforming fraud detection by analysing patterns and flagging suspicious claims that might slip through traditional methods, helping companies save money. In customer service, AI chatbots handle routine inquiries, freeing up human agents for complex issues while also enabling personalised insurance offerings. Risk assessment is also evolving. AI analyzes vast data sets, improving pricing accuracy and decision-making. If a claims platform lacks AI, it risks slower processing, higher costs, increased fraud, and inefficiencies in handling unstructured data, all leading to a competitive disadvantage. In today's market, platforms without AI could struggle to keep up.

I'm delighted to announce that Christopher Brown is now the new Chief Technology Officer at RightIndem. His appointment is a pivotal moment for our company as we enhance our technological capabilities further. Chris embodies the qualities essential for this key leadership role—his meticulous attention to detail, profound technical knowledge, and good communication skills make him the ideal choice. Chris has consistently demonstrated an exceptional ability to grasp complex technical challenges while staying ahead of industry trends. His readiness to innovate and adapt has been instrumental in shaping our strategic technological initiatives. As CTO, Chris's role will involve steering our technological vision, ensuring that we remain at the cutting edge of our industry. His insights into developing technologies and his foresight in applying them strategically will undoubtedly be invaluable assets to RightIndem. His vision for the future of RightIndem involves not only adopting new technologies but also transforming our business processes. Congratulations, Chris, on your well-deserved appointment.

We've recently gained some new followers, so we'd like to introduce ourselves to those who might not know us. We digitise the claims journey for insurers, providing their claimants with a bespoke, easy-to-use, and intuitive online reporting process. Check us out! We'd love to show you our platform. Here's a video where you can learn more about what we do.

We are thrilled to announce our first two AI modules, the initial part of a four-module package. These modules will significantly transform how our customers manage their digital online claim journeys. We are backed by the Innovate UK Grant to bring our vision to the insurance industry. Contact us for a demonstration and discover how we can enhance digital adoption. #claims #AI #enhancedigitalclaims #digitalclaims #InnovateUK

📣 We are incredibly pleased to announce Richard Massingham is our new Chief Strategy Officer (CSO) here at RightIndem. Rich has been a huge part of Rightindem for the last 8 years and we are truly grateful for the work he has put in. We can't wait to see what's yet to come. Congratulations on your promotion! a message from Julie R., CEO of RightIndem "Congratulations! It's a well-deserved achievement and a testament to your hard work and dedication. Wishing you continued success and fulfilment in this exciting new chapter!"

At RightIndem, we are developing cutting-edge capabilities that will greatly benefit our existing and future customers, leveraging state-of-the-art NLP models, deep learning and machine learning algorithms. As artificial intelligence rapidly advances across the industry, and with so many differing opinions on the subject, we have asked our Senior AI Scientist, Piyush, to write a series of articles. This is the first article in the series.

We are thrilled to announce that we have been awarded the title of Best Claims Software Provider of the Year. This recognition fuels our dedication to delivering cutting-edge technology to our customers, ensuring they have access to the most innovative solutions for enhancing digital adoption. Our roadmap is jam-packed with incredible features that highlight our future plans and reinforce our commitment to the industry. Our unique digital journeys are designed to help insurance companies and distributors offer exceptional experiences to their claimants. We are excited about the future and invite you to join us on this journey! We want to thank our customers for their continued support. If you are looking to digitise or improve your existing processes, let us show you how we might be able to help.

“Have we successfully implemented digital self-service for claims? Have we made it easy for consumers to adopt digital tools? Has this helped insurers reduce costs in a challenging economic climate with tight margins? What does the future hold, and how can we ensure greater efficiency and profitability”? An interview with the renowned Chris Payne from EY and RightIndem CEO Julie R.. As my first month at RightIndem ends, I’ve been genuinely impressed by our employees and our intuitive digital claims technology. We have so many incredible developments coming out that are game-changers! We are introducing a series of high-tech, high-touch solutions, helping our existing customers achieve greater digital adoption. But as I settled into my new role, I realised the importance of understanding the industry and its current landscape. Where is it today? Where is it headed in the future? To gain these insights, I've started conducting interviews, and I'm thrilled to announce that my first interviewee is none other than the renowned Chris Payne, whose expertise and insights will undoubtedly enrich our understanding of the industry. One of the key areas I'm keen to explore is the future of digital claims technology. How has it evolved, and how will it continue to shape the industry? It's amazing to see that the insurance industry is leading the pack with impressive NPS scores in the high 80s, certainly something to be proud of! In my quest to gather diverse perspectives, I'll also seek the views of a major insurance distributor, a large insurance company, a prominent broker, TPAs, and, of course, the unsung heroes of our industry—the claim handlers themselves. It's crucial to hear from these different stakeholders to gain a comprehensive understanding of the industry's challenges and opportunities. Another topic that I'm particularly passionate about is the integration of digital wraparound solutions with large policy system providers. It shouldn't be a complex task, yet some providers make it unnecessarily difficult and costly. I'll be exploring the reasons behind this, including strategic decisions and potential client retention concerns. I plan to delve deeper into it through an upcoming video. I firmly believe that the market is constantly evolving, and strategies based on control and restriction are bound to fall short in the long run. I've witnessed firsthand how open source can change an industry for the better, challenging established tech monopolies. Therefore, collaboration and empowering insurance companies with the right tools to compete and win will be the key to success. As I conclude my interviews and analyse the outcomes, I'm eager to see what insights and conclusions emerge. The future lies in harnessing the power of technology and working together to shape the industry. Companies that embrace collaboration and adapt to the changing landscape will undoubtedly thrive in the market. Exciting times! https://lnkd.in/eAdsc_Rv