We make sure our employees feel happy, motivated and rewarded. In Cape Town we’re known for it, so we attract – and keep – the best people. 🥇 Here is how we do it 👇 #outsourcing #recruitment #southafrica #capetown
Sigma Connected Group
Outsourcing and Offshoring Consulting
Birmingham, England 23,090 followers
Multi-award winning outsourcer of bespoke customer contact and call centre services | 24/7 | We are different
About us
We are Sigma Connected, we are different. Different is thousands of independent thinkers, connected and working together. Different is flexible, scalable, smart. Different listens so different learns; that’s why different understands. Different says ‘can do’ and then it does. Different is never settling for ‘good’ as good enough. Different is brave. Different is kind. Different is better. We are not just another business process outsourcing provider. We are a people company, built on the power of human connections. Whether that’s with our employees, our clients, our clients’ customers or our wider communities, to us every connection is important. Because better connections mean better outcomes for all. Keep up to date with Sigma Connected - sign up to our newsletter today: www.sigmaconnected.com/newsletter
- Website
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http://www.sigmaconnected.com
External link for Sigma Connected Group
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Birmingham, England
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Collections, Complaints Handling, Customer Services, Supporting Vulnerable Customers, DCA Panel Management, Customer Retention, Onshore, Offshore, Omni-Channel, White Label, Contact Centre, BPO, Consultancy, Training, FCA Registered, Energy, Utility, Financial Services, Strategic Partnership, and Telecommunications
Locations
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Primary
McLaren House
46 The Priory Queensway
Birmingham, England B4 7LR, GB
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5 Mocke Road
Cape Town, Western Cape 7800, ZA
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260 Queen St
Brisbane City, Queensland 4000, AU
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149 New Montgomery St
Suite 315
San Francisco, California 94105, US
Employees at Sigma Connected Group
Updates
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🔊 It’s time to find out more behind our leading lady in insurance… 🔥 In this Q&A with Susan MacKenzie Young, Group Director of Insurance at Sigma Connected, we take a deeper look into Susan’s experience in the sector, which includes over 30 years in motor, home and travel insurance. Susan chats about how she has found life at Sigma Connected so far, the progress being made in the sector, as well as why she believes we are different to other outsourcers in the insurance market. Take a look at Susan’s Q&A here 👉https://lnkd.in/gpMVn7Nv #insurance #outsourcing #callcentre #offshoring
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We talk a lot about keeping customers happy. It’s why we’re here, doing what we do. But it doesn’t just happen. There are lots of ingredients behind a great customer experience – and, for us, they all come together perfectly in one location: Cape Town. Welcome to the Sigma Connected Experience... Take a look at the first video of the series below 👇👇👇 #capetown #outsourcing #offshoring #southafrica
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🔊 We’re delighted to announce that Jamie O'Brien has joined us as Director of Telecommunications. Jamie, previously at Shell Energy, will lead the development of new and existing clients in our telecoms portfolio going forward. Ben Jones, chief commercial officer at Sigma Connected Group said: “As a sector-based specialist, Jamie has the exact expertise and track record we’re looking for as we take steps to bolster and develop our telecoms offering.” Welcome to the team, Jamie. We’re thrilled to have you join us. 🙌 Read the full press release here 👉 https://lnkd.in/eECga7aQ #telecoms #customerservice #outsourcing #customerexperience
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🔊 It's #flashbackfriday here at Sigma Connected. Today, we celebrate our team in South Africa who took part and raised money in the 57th Blisters for Bread family fun walk, last weekend. Siggy also made his first appearance in the event and as you'll see from the images below, the team (150 strong 🔥🔥🔥) braved the rain and overcast conditions to make the most of an amazing day. The event, held annually, raises awareness and funds to provide nutritious meals to impoverished children in schools across the Western Cape. Well done to all of our team who took part, we are very proud of all of you! 🙌💚 #southafrica #capetown #outsourcing #charity Monique Smit Ashton Minaar
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🔊 We have already introduced you to Stephen Kelly but its time to find out a bit more. In this Q & A with him we dive deeper into his career history and why, after 20 years in collections and recoveries, he decided to join Sigma Connected to run the DCA operation called MCS. Stephen talks about MCS being the first and only DCA to collect consumer debt using agents based in Cape Town, South Africa and how performance matches that of inhouse teams in the UK. Read more in his Q & A 👉👉👉 https://lnkd.in/gAVHu3ky #collections #outsourcing #debt #consumerdebt
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Life is tough - you don’t always know what people are going through behind closed doors. Empathy and understanding, especially in customer service, can be the relief people need if they’re going through challenging times. Because sometimes, you just need to speak to a person. 💚👇 #customerservice #empathy #outsourcing #callcenter
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🔊 Our DCA service, MCS, is the only UK DCA that offshores collections services to Cape Town, South Africa. And guess what? Not only is Cape Town around 50% cheaper than the UK, it also delivers better results. And we can prove it. 👇 Over a 3-month period with a leading debt purchaser: ✔Average cash collected per agent in Cape Town is up to 14% higher than the client’s team in the UK. ✔Average payment made per customer in Cape Town is 8% higher than the client’s team in the UK ✔Inbound conversions were the same or better ✔Outbound conversions were the same ✔Average QA score was 86% So conversions yielded more cash with our South African team. Plus, our agents are, on average, receiving 20 five star reviews a month on Trust Pilot, which has led to the client having an overall score of 4.3. What's not to love? #mcs #mclarencredit #debtcollection #outsourcing #consumerdebt
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We love our colleagues commitment to learning and development! Well done Steve Nell, and thank you for sharing your knowledge and insight. #capetown #southafrica #outsourcing #compliance #alwayslearning #alwaysbetter
Sigma Connected SA attends SAIOSH Conference 2024 I had the privilege of attending the South African Institute of Occupational Safety and Health (SAIOSH) Conference in Cape Town, an event that brought together industry leaders, professionals, and experts in the field of occupational health and safety (OHS). The conference was not only a platform for gaining insights into the latest trends and innovations in the industry but also an opportunity to explore how these advancements can benefit Sigma Connected SA. Insights and Knowledge Gained The SAIOSH Conference offered a comprehensive program that covered a wide range of topics, from risk management and compliance to the latest technological advancements in workplace safety. Keynote speakers shared valuable insights into the evolving landscape of OHS, highlighting the importance of integrating safety measures into every aspect of business operations. One of the key takeaways was the emphasis on proactive safety management. In today’s fast-paced business environment, it’s crucial for companies like Sigma Connected to stay ahead of potential risks. By adopting a proactive approach, we can not only ensure the safety of our employees but also enhance productivity and reduce costs associated with workplace incidents. Value add Sigma Connected SA The knowledge and insights gained from the SAIOSH Conference are directly applicable to Sigma Connected SA operations. By implementing the latest OHS strategies and technologies discussed at the conference, we can improve our safety protocols, which in turn will lead to a more secure working environment for our employees. Additionally, the emphasis on compliance and risk management aligns perfectly with our company’s commitment to maintaining the highest standards in all aspects of our operations. By staying informed about the latest regulatory changes and best practices, we can ensure that Sigma Connected SA not only meets but exceeds industry standards. The conference also underscored the importance of fostering a strong safety culture within the organization. This is particularly relevant for Sigma Connected SA, as a positive safety culture not only protects our employees but also enhances our reputation as a responsible and forward-thinking organization. Conclusion By integrating these lessons into our company’s operations, we can enhance our safety protocols, strengthen our compliance measures, and foster a culture that prioritizes the well-being of our employees. This, in turn, will contribute to Sigma Connected SA long-term success, ensuring we continue to deliver exceptional service while maintaining a safe and supportive work environment. The SAIOSH Conference has undoubtedly been a significant step forward in our ongoing commitment to excellence in occupational health and safety. Sigma Connected Group
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🔊 We are a people business. Whether its our colleagues, our clients or their customers, we put them in the centre of our decision making. It's created a unique culture here at Sigma Connected, one that is centred around people. It's one of the reasons that we are different. 🙌💚 Here are 6 examples of how we put our employees at the heart of our business ---------> #outsourcing #people #callcentres #customerservice