Sigma Connected Group

We make sure our employees feel happy, motivated and rewarded. In Cape Town we’re known for it, so we attract – and keep – the best people. 🥇 Here is how we do it 👇 #outsourcing #recruitment #southafrica #capetown

🔊 It’s time to find out more behind our leading lady in insurance… 🔥 In this Q&A with Susan MacKenzie Young, Group Director of Insurance at Sigma Connected, we take a deeper look into Susan’s experience in the sector, which includes over 30 years in motor, home and travel insurance. Susan chats about how she has found life at Sigma Connected so far, the progress being made in the sector, as well as why she believes we are different to other outsourcers in the insurance market. Take a look at Susan’s Q&A here 👉https://lnkd.in/gpMVn7Nv #insurance #outsourcing #callcentre #offshoring

We talk a lot about keeping customers happy. It’s why we’re here, doing what we do. But it doesn’t just happen. There are lots of ingredients behind a great customer experience – and, for us, they all come together perfectly in one location: Cape Town.  Welcome to the Sigma Connected Experience... Take a look at the first video of the series below 👇👇👇 #capetown #outsourcing #offshoring #southafrica

🔊 We’re delighted to announce that Jamie O'Brien has joined us as Director of Telecommunications. Jamie, previously at Shell Energy, will lead the development of new and existing clients in our telecoms portfolio going forward. Ben Jones, chief commercial officer at Sigma Connected Group said: “As a sector-based specialist, Jamie has the exact expertise and track record we’re looking for as we take steps to bolster and develop our telecoms offering.” Welcome to the team, Jamie. We’re thrilled to have you join us. 🙌 Read the full press release here 👉 https://lnkd.in/eECga7aQ #telecoms #customerservice #outsourcing #customerexperience

🔊 It's #flashbackfriday here at Sigma Connected. Today, we celebrate our team in South Africa who took part and raised money in the 57th Blisters for Bread family fun walk, last weekend. Siggy also made his first appearance in the event and as you'll see from the images below, the team (150 strong 🔥🔥🔥) braved the rain and overcast conditions to make the most of an amazing day. The event, held annually, raises awareness and funds to provide nutritious meals to impoverished children in schools across the Western Cape. Well done to all of our team who took part, we are very proud of all of you! 🙌💚 #southafrica #capetown #outsourcing #charity Monique Smit Ashton Minaar

🔊 We have already introduced you to Stephen Kelly but its time to find out a bit more. In this Q & A with him we dive deeper into his career history and why, after 20 years in collections and recoveries, he decided to join Sigma Connected to run the DCA operation called MCS. Stephen talks about MCS being the first and only DCA to collect consumer debt using agents based in Cape Town, South Africa and how performance matches that of inhouse teams in the UK. Read more in his Q & A 👉👉👉 https://lnkd.in/gAVHu3ky #collections #outsourcing #debt #consumerdebt

Life is tough - you don’t always know what people are going through behind closed doors. Empathy and understanding, especially in customer service, can be the relief people need if they’re going through challenging times. Because sometimes, you just need to speak to a person. 💚👇 #customerservice #empathy #outsourcing #callcenter

🔊 Our DCA service, MCS, is the only UK DCA that offshores collections services to Cape Town, South Africa. And guess what? Not only is Cape Town around 50% cheaper than the UK, it also delivers better results. And we can prove it. 👇 Over a 3-month period with a leading debt purchaser: ✔Average cash collected per agent in Cape Town is up to 14% higher than the client’s team in the UK. ✔Average payment made per customer in Cape Town is 8% higher than the client’s team in the UK ✔Inbound conversions were the same or better ✔Outbound conversions were the same ✔Average QA score was 86% So conversions yielded more cash with our South African team. Plus, our agents are, on average, receiving 20 five star reviews a month on Trust Pilot, which has led to the client having an overall score of 4.3. What's not to love? #mcs #mclarencredit #debtcollection #outsourcing #consumerdebt

We love our colleagues commitment to learning and development!   Well done Steve Nell, and thank you for sharing your knowledge and insight.   #capetown #southafrica #outsourcing #compliance #alwayslearning #alwaysbetter

🔊 We are a people business. Whether its our colleagues, our clients or their customers, we put them in the centre of our decision making. It's created a unique culture here at Sigma Connected, one that is centred around people. It's one of the reasons that we are different. 🙌💚 Here are 6 examples of how we put our employees at the heart of our business ---------> #outsourcing #people #callcentres #customerservice