Tactful

💡Did you know that 75% of customers believe it's crucial for businesses to offer fully self-service customer care options? 📊 According to a Harris Interactive survey, self-service is not just a preference—it's a necessity. 🚀 Tactful AI now offers tickets & service requests self-service tracking. Empower your customers to track their tickets and service requests, whether using Tactful’s built-in ticketing system or an integrated one. Enhance your support process and deliver a seamless self-service experience across platforms like WebChat, Messenger and WhatsApp. #ContactCenter #CustomerService #Ecommerce #AI

Mohammad on stage telling the story of Tactful from inception to acquisition to management buyout.

💡 Did you know? According to a recent McKinsey study analyzing 200M conversations in e-commerce contact centers, a staggering 80% of brand interactions are common, repeat inquiries. The good news? These can be effectively handled by a robust conversational AI, all while maintaining your brand's unique tone and personalized customer experience. In today’s fast-paced world, customers expect instant, 24/7 responses on their preferred channels. Meeting these expectations isn’t just about improving customer satisfaction—it’s about driving more sales and building brand loyalty. 🎉 Exciting News for Contact Center and E-commerce Leaders! Tactful AI has just rolled out a powerful new capability that can reduce your support load by over 30%! By enabling customers to independently track their orders through a chatbot on your website and social media channels, you can significantly cut down on "Where Is My Order" (WISMO) inquiries—one of the most frequent and time-consuming types of support requests. This means your team can focus on more complex customer interactions, driving efficiency and enhancing the overall customer experience. 👉 Ready to unlock this new use case for your contact center? Learn more about how Tactful AI can streamline your operations and boost your bottom line. #ContactCenter #Ecommerce #AI #CustomerExperience #TactfulAI

🚀 New Tactful AI Product Updates – August 2024! 🌟 We’re excited to introduce our latest enhancements designed to supercharge your contact center operations! 🎯 From seamless Azure AI model integrations to self-service order & ticket tracking via chatbots, these updates will help you deliver smarter, more personalized customer experiences. https://lnkd.in/dgVRj9qt Explore all the new features and how they can transform your contact center. #AI #CustomerExperience #ContactCenter #TactfulAI #ProductUpdate #CustomerSupport

A Unique Journey: How Tactful AI’s Founders Took Back Their Company In a move you don’t see every day, Tactful AI was acquired in 2022, and then, in 2024, its original founders bought it back! Want to hear the full story? Register for our FREE event and learn directly from Mohammad Hassan, Co-founder and CTO of Tactful AI. Tactful AI is the next-generation Contact Centre as a Service (CCaaS) platform, designed specifically for SMEs in the EMEA region. Our powerful omnichannel solution enables businesses to manage, engage, and understand customer journeys through a single, unified interface.Event details: https://lnkd.in/d5sQRKRq Register Now: https://lnkd.in/de4YXwmV Mohammad Fouad Tactful #EiTESAL #ESC #panelist #scaleup #successstories #eitesal_events

Forrester's latest report reveals how #GenAI is transforming the contact center. https://lnkd.in/dCDwziEJ Get the key report takeaways now and discover how to leverage #AI for customer service as a strategic tool to modernize #CX

Congratulations to Ahmed Mohsen, our tenacious Product Marketing Manager, recognized as this month's Hero of the Month!   Mohsen is indefatigable. He is a dedicated team member whose passion for our success, along with his product and customer insights, help shape our achievements.   In celebrating his valuable contribution to the business, we thank him for his efforts this month in helping relaunch our new mobile-friendly website and for his ongoing important work in shaping our product proposition and communicating the value of our Conversational Contact Center.   Mohsen works tirelessly to champion Tactful, and we are pleased to acknowledge his significant contribution to our success as our Hero of the Month.

At Tactful we are committed to the continual development of our people and providing career pathways which allow our team members to grow and thrive. Today we celebrate the latest members of our growing team who have been promoted, in recognition of their dedication, professional development and delivery. Congratulations to our newly promoted colleagues: + Abanoub Marco promoted to Senior Product Designer + Ahmed Emad advances to Senior Operation Specialist + Ihab Tag steps up as our new Group Product Manager  + Marwa Abdelbasit becomes to Frontend Engineer (2) + Michael Magdy is now Backend Team Lead + Morsi Mohsen 🇵🇸 takes on the role of Data & AI Engineer  + Mostafa Ahmed promoted to Backend Engineer (2) + Nada Abdelmaboud is now Backend Team Lead + Noha Lotfy steps into the position of Technical Support Engineer (2) + Passant Abdelgalil becomes to Frontend Engineer (2) + Reem Attallah promoted to Backend Engineer (2) #professionaldevelopment #HR

NEW PARTNERSHIP ANNOUNCEMENT! The Trust Group are delighted to announce a new partnership with Tactful AI, a leader in AI-driven customer engagement solutions. We are thrilled to join forces with Tactful AI to deliver powerful and easy-to-use CCaaS solutions. Read more: https://lnkd.in/esUWci-x #tactfulai #newpartnership #ccaas #hospitality

Exciting new partnership announced today... Tactful AI Partners with truSIP & The Trust Group to Deliver Simple, Value-Driven CCaaS Solutions to SMEs in the UK and Europe Tactful AI, a leader in #AI-driven customer engagement solutions, is excited to announce a strategic partnership with Trusip and The Trust Group (Trust Distribution Ltd). This collaboration aims to deliver innovative Contact Centre as a Service (CCaaS) solutions tailored for SMEs in the UK and Europe, with a focus on the hospitality and financial services sectors. Leveraging The Trust Group's extensive network of over 400 reseller partners and Tactful AI’s technological expertise, this partnership will bring advanced #CCaaS solutions to address the unique challenges faced by #SMEs. Our platform emphasises simplicity and value, empowering businesses to enhance customer interactions, streamline operations, and drive growth through AI and #voice integration technologies. Read more: https://lnkd.in/e5fbeat2 #innovation #AI #customerengagement