⭐ Our #TalentTuesday today showcases Mirjana Rakonjac Dejanovska's incredible 6 year journey so far with The Work Crowd . Mimi and The Work Crowd is a great example of how talent, the right attitude and opportunity can lead to great success. 🚀 Congrats on your work anniversary! To many more! 🥂 #TalentTuesday #CustomerSuccess #Outsourcing
Talkr
Outsourcing and Offshoring Consulting
Helping Startups build outsourced customer support teams that meet the needs of their customers 🚀
About us
We are not a call centre. We’re your strategic partner that understands the importance of building meaningful relationships with customers. With 20 years of experience in sourcing, hiring, and onboarding dedicated and skilled support staff, we have established ourselves as a trusted outsourcing partner for startups seeking high-quality customer service solutions. Contact us at: [email protected]
- Website
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https://talkr.co.uk/
External link for Talkr
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 51-200 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2015
- Specialties
- helpdesk, Startup growth, BPO consulting, sales, accounting/bookkeeping, recruitment, recruitment resourcing, remote teams, and remote work
Locations
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Primary
Get directions
London, GB
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Get directions
Boris Trajkovski No. 1
Adora Flatiron Business Centre Floor 1
Skopje, MK
Employees at Talkr
Updates
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We're #hiring a new Customer Success Coordinator in Skopje, Skopje Statistical Region. Apply today or share this post with your network.
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We're #hiring a Customer Success Manager in Skopje. Apply today or share this post with your network.
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Ready to take on a real opportunity to grow professionally and learn from some of the biggest names in the industry? Then this job is for you! 👨💻🚀 Talkr is #hiring a Customer Support Agent. Apply or share this post with your network. #jobalert #customersupport
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Some thoughts here from Talkr Founder Ben on where Outsourcing is heading in the short and medium term. #outsourcing #trends #future
So where is Outsourcing headed in 2024 and beyond… I am often asked this question and it gets me thinking about the direction of travel for Talkr. So here goes. 1. 𝗘𝗺𝗽𝗵𝗮𝘀𝗶𝘀 𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Companies no longer need transactional, bums on seats, relationships with outsourcing providers. The value is now in strategic partnerships that foster innovation, knowledge sharing, and mutual growth. 2. 𝗙𝗼𝗰𝘂𝘀 𝗼𝗻 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗼𝘀𝘁-𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲𝗻𝗲𝘀𝘀: Outsourcing providers are prioritising high-quality, hands-on, service delivery while also helping companies reduce costs associated with in-house customer support for example. 3. 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲𝗱 𝗱𝗲𝗺𝗮𝗻𝗱 𝗳𝗼𝗿 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝗲𝗱 𝘀𝗸𝗶𝗹𝗹𝘀: There's a shift where companies are looking for outsourcing partners with specific expertise in services like AI, data science, and complex problem-solving. Outsourcing is now people + an advisory service. 4. 𝗚𝗲𝗼𝗴𝗿𝗮𝗽𝗵𝗶𝗰 𝗮𝗻𝗱 𝗹𝗶𝗻𝗴𝘂𝗶𝘀𝘁𝗶𝗰 𝗱𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆: Customer expectations have changed with a growing need for local timezone and language support. Companies are seeking outsourcing partners that can provide support in multiple languages and across various geographic regions. I am keen to share more insights on outsourcing and the ways customer support, in particular, is changing. If there are any topics you’d like me to cover, leave a comment or DM. These trends reflect the evolving landscape of outsourcing. It’s no longer a ‘dirty’ word but a real way for companies to grow, with a team that suits them, and with a supportive and valuable strategic partner. #outsourcing #trends #future
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We're hiring a Researcher to support the recruitment consultants, learning market insights, honing communication skills, and becoming a top-notch headhunter. 🚀 #hiring #jobalert #researcher
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How is AI changing the role of customer support? 🤔 ...some tips from those who are using it best 🙌 #ai #customersupport #tech
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Here's something you might not hear often: AI is NOT replacing support agent jobs 🚫 Why is that?: 🤔 AI alone cannot fully enhance the customer experience without strategic and thoughtful implementation (people need to do this) 📈 AI needs the right content/input for it to be effective (people need to do this) 🔄 Some may argue that AI can entirely replace human interaction in customer support, but what we are seeing is a blend of AI with human expertise is the key to unlocking its full potential. So yes, AI is changing customer support but before you swap your humans for chat bots you need to understand what is best for your customers 🤖 See our blog in the comments for the full breakdown of how we are seeing AI changing customer support. Share your experiences with AI and customer support (for better or worse...) #AI #customersupport #startups
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On this #TalentTuesday please meet the very talented Slavenija Popovska who has recently passed her 3 month probation with flying colours in her role as customer support executive with Synapse - The Stories Marketplace Slavenija has said working with UK based startup Synapse - The Stories Marketplace, the first stories marketplace with a mission to better connect brands and the media, as… “really amazing, the chance to work in a fast growing startup where we are all working together on how to better our users overall experience on the platform is as fun as it is challenging” Here is more from Slavenija to get to know her that little bit better. 1. What did you want to be when you grew up? 🤓 An actor or a lawyer 😂 2. If you could travel anywhere in the world for a month, where would it be? 🧳 United Kingdom or Maldives🌴. My dream is to swim with sharks.. 🦈😂 3. What's your favourite office snack or beverage? 🍪 Nescafe☕, I really cannot start the day with my coffee! 4. What's your favourite team tradition or inside joke at the office? I could easily say that my favourite team tradition is going out for a drink when the team are in Skopje or having pizza day in the office. 😎 5. Most memorable Synapse achievement to date? 🎯 My most memorable Synapse moment has to be receiving my first email from a real journalist. That first bit of engagement meant everything, and I haven’t looked back since...😊 #TalentTuesday #CustomerSuccess #Outsourcing
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