At The Customer Closeness Company, we believe every voice matters. Real care ensures fair treatment and full representation. 🌍 Read this week's blog by Matthew Wheeldon to learn more about how to unlock great insights to build better futures! 💬 #InclusiveResearch #DiversePerspectives #CustomerVoices https://lnkd.in/e4iW6Q2s
The Customer Closeness Company
Market Research
Gerrards Cross, Buckinghamshire 490 followers
We are customer-centricity specialists who deliver customer-led insight, strategy and culture programmes.
About us
AURA WINNERS - INSIGHT IMPACT AWARD 2022 | BEST SMALL AGENCY 2021 | BEST SMALL AGENCY 2020 We are customer-centricity specialists. We believe that successful companies are close to their customer. We love commercial and we love customer but most of all we love the sweetspot where value for both lies. We help our clients succeed in a high velocity business environment by building customer into their commercial world – into strategy, decision-making, innovation and culture. Together we create clarity, conviction and customer value. We do this in 3 ways: 1. Customer insight - Equipping businesses with customer understanding 2. Culture - Building customer-centric cultures 3. Strategy - Creating customer inspired strategies for growth. One of our particular strengths is creating opportunities for senior people in businesses to meet their customers face-to-face and find out what's going on out there in 'customer world'. It's a powerful way to engage executives with the reality of the business issues they face and to persuade them to take action to change things for the better. To find out more, contact: Nicola Craig: [email protected] (07703 502596) or Charlotte Vicary: [email protected] (07914 669265) or Anna Eggleton: [email protected] (07500 703368)
- Website
-
http://www.customer-closeness.com
External link for The Customer Closeness Company
- Industry
- Market Research
- Company size
- 11-50 employees
- Headquarters
- Gerrards Cross, Buckinghamshire
- Type
- Partnership
- Founded
- 2010
- Specialties
- Customer Closeness, Qualitative Research, Quantitative Research, Customer Strategy, Customer Insight, Customer-centricity, Customer Culture, and Market Research
Locations
-
Primary
Get directions
Spaces
Building 1
Gerrards Cross, Buckinghamshire SL9 0BG, GB
Employees at The Customer Closeness Company
-
Anna Eggleton
-
Katy Mousinho
Co-Author of Wonder Women - Inspiring Stories and Insightful Interviews with Women in Marketing, and still loving working with clients on their…
-
Heidi Sellier
Qualitative Research Specialist
-
Charlotte V.
Founding Director The Customer Closeness Company AURA Best Small Agency Winner 2020 & 2021
Updates
-
Transforming curiosity into action! 🌟 At TCCC, we've embraced a journey of professional growth through our Customer Curiosity training. Read the blog to hear Heidi Sellier reflect on building a curiosity practice at TCCC. #CustomerCuriosity #ProfessionalDevelopment https://lnkd.in/eVaeveX8
My reflections on building a curiosity practice at TCCC
customer-closeness.com
-
🚀 We are very proud to have been shortlisted for the Best use of Market Research, Analytics and Insight award with the fantastic team at Wickes, Lynsey Shelton, Laura Harries and Gary Kibble (He/ Him) The timing couldn't be better as today is Get to Know Your Customer Day! Here's to all the professionals out there making sure that customers' voices are heard loud and clear in their business.
Marks and Spencer, Aldi UK and IKEA top Marketing Week Awards 2024 shortlist Uber, TFL, Travelport and the BBC have also won places on the shortlist, while seven agencies have been nominated for Agency of the Year Check out the full shortlist here:https://lnkd.in/eK27KY9k
-
-
Today is the third national Get to Know Your Customer Day of 2024. Whilst we should all be getting to know our customers all year round, today is the perfect opportunity to remind everyone in your business why it’s so important to keep customers top of mind. Why not spend 10 minutes today thinking about your customers and how you can learn more about them this year? Have a look back at our previous #gettoknowyourcustomerday posts for inspiration… And of course, if you want to get closer to your customers or find out how we can support you, please get in touch! #customercuriosity #customercentricity #gettoknowyourcustomerday #GTKYC
-
In this weeks blog Jasmine Stanford reflects on her first year at The Customer Closeness Company! 🚀 #GrowthMindset #Customercentricity https://lnkd.in/emqZhJXv
A Year of Growth and Discovery at The Customer Closeness Company
customer-closeness.com
-
In this weeks blog post written by Jasmine Stanford we explore the world of TikTok where creativity thrives, curiosity sparks and connections flourish! Discover how UK brands like Ryanair, Waitrose and Gymshark are mastering the art of being curious. #TikTokMarketing #DigitalInnovation #Curiosity https://lnkd.in/ene7xxEB
TikTok— where connections are forged by inviting customers to be more curious
customer-closeness.com
-
Read our latest blog post written by Alexandra Whittaker ... Fuelling Innovation: Co-Creation Powered by Curiosity! Dive into our journey of immersive exhibits and collaborative problem-solving. #CoCreation #Innovation #Curiosity https://lnkd.in/ef7DWgbj
CO-CREATION: POWERED BY CREATIVE CURIOSITY
customer-closeness.com
-
Amazing session at BT last week! A great example of Customer Closeness ⭐
Building on a programme of customer immersion and the engagement from a session we ran in February for our Digital Leadership team, this event was a brilliant example of what can be achieved with cross team collaboration. With BT Digital’s Consumer User Research team, Group Insight hosted our Digital leadership team at a customer event with our new CEO Allison Kirkby as a guest. Getting closer to our customers’ lives and needs through an in person immersion activity before bringing to life how this relates to needs when using the EE app, in a user research session. Great to have our senior leaders in the room with customers, engaging directly in customer ‘speed dates’, hearing the human experiences behind the data and asking questions before watching the user research session. Even more rewarding to hear priorities being discussed by leadership and the positive feedback from customers, feeling that their opinions were valued, especially when it was revealed who they had been talking to. These things take weeks in the planning and so big thanks to Sharan Gandhi, Matt Mansfield, Adel Kalman and to our partners The Customer Closeness Company who exemplify working in partnership, guiding me through new challenges and expertly facilitating the immersion session 👏 (Alison Bannister David Rose Sharan Gandhi Anna Eggleton Nicola Craig)
-
-
Around the world people have been celebrating Easter, Eid al-Fitr and some will soon be celebrating Passover – but how much do you know about the events your customers celebrate? Today is the second national Get to Know Your Customer Day in 2024. Whilst we should all be getting to know our customers all year round, today is the perfect opportunity to remind everyone in your business why it’s so important to keep customers top of mind. Why not spend 10 minutes today thinking about your customers and how you can learn more about them in 2024? To help you we’ve included one of the activities from our Curiosity Toolkit below… And of course, if you want to get closer to your customers or find out how we can create a bespoke Curiosity Toolkit for you, please get in touch! #customercuriosity #customercentricity #gettoknowyourcustomerday #GTKYC
-
In this week’s blog, Lottie shares how important it is to empower the next generation through nurturing curiosity, asking questions, and driving change. Read on to find out more on how rewarding our pro bono work with the school has been! https://lnkd.in/euJ9xpyC #ProBonoImpact #FutureLeaders #InspiringChange
Seeing our pro bono work drive change
customer-closeness.com