🏆 We are thrilled to receive a recognition from our client, Sainsbury's, at their Tech Supplier Awards 2024! Winning in the ’Customer Experience’ category is an incredible achievement, recognising our contribution to the retailer’s contact centre transformation, while boosting customer centricity through self-service, automation and personalisation, to ensure customers receive a better experience. Huge congratulations to everyone! 👏👏
About us
Every customer is unique. At Engage Hub, it’s our mission to make sure your business treats your customers as individuals to engage each and every one, so you win them over faster and keep them for longer. With over 30 years in the business, our services have evolved alongside the needs of our clients, including some of the world’s most successful brands across the financial services, utilities, telecoms, retail and logistics sectors. We understand the challenges you face - from data silos to legacy systems – and have built intelligent, intuitive and effective solutions that work for you. Our commitment to excellence has helped us build a reputation as the leading global provider of data-driven consumer engagement and customer retention solutions. At a time when brand loyalty is at an all-time low, our data orchestration technology delivers the kind of experiences your customers have now come to expect. So, you can always keep them engaged and happy.
- Website
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http://engagehub.com
External link for Engage Hub
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 1982
- Specialties
- Real-time interactions, Cross-channel communications, CRM functionality, Geolocation targeting, Cloud-based solutions, Voice, SMS, MMS, Email, Customer engagement, Data-driven solutions, contact centre, call centre, journey mapping, journey visualisation, and journey orchestration
Locations
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Primary
Get directions
Studio 311, Highgate Studios
53-79 Highgate Road
London, NW5 1TL, GB
Employees at Engage Hub
Updates
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📢 With only a few weeks to go, our colleague, Simon Brennan, will be taking part in a charity bike ride 🚴♂️ from Cambridge to Edinburgh in aid of raising funds for Cancer Research UK (CRUK). Simon will be tackling this tough challenge of cycling more than 410 miles on a self-supported tour between the 6th and 9th September 2024. 🚨 Research suggests that 1 in 2 of us will get cancer in our lifetime, but the pioneering work into the prevention, diagnosis and treatment of cancer has helped save millions of lives. 👏 Simon has raised over £1,000 for cancer research so far, if you'd like to support him and this important cause, follow this link to donate: https://lnkd.in/ef6XvuGH
Working with companies to improve operational efficiencies & maximise customer experience through digital engagement
This September (6th-9th), along with my brothers I will be fundraising on behalf of Cancer Research UK, by partaking in a self-funded Charity Bike ride from Cambridge to Edinburgh, totalling over 410 miles across 4 days. I think nearly all of us are aware of the stats that almost 1 in 2 of us will develop a form of cancer during our life! Many of us will have personal stories and heartache from those close to us who have been impacted by this awful disease. My personal motivation for this ride is that it's 10 years since we lost my younger brother Tony 'Bones' Brennan to Pancreatic Cancer aged only 36. This was followed by losing my father Jim Brennan to Oesophageal Cancer aged 69 at the start of last year, so anything I can do to help raise funds and awareness is a driver for me. Anyone wishing to support this cause can donate at the following link - https://lnkd.in/ehac7sKX Any donations, or support would be greatly appreciated. Thank you, Simon
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🚨 The CoFI compliance deadline is 31st March 2025. ❓ Does it affect your organisation and if so what do you need to do? 👉 The #CoFI regime applies to registered #banks, licensed #insurers and licensed non-bank deposit takers whose services are received by a consumer in New Zealand. Find out more on who needs to comply, and what you should do now to prepare for CoFI below ⬇️
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What to find out more on how Engage Hub can support you and your organisations through regulatory programmes? Check out our latest blog on #CoFI legislation here ➡️ https://lnkd.in/eb-dQwRV
What a fantastic few days in New Zealand. Great to be back in such a wonderful country . Really interesting conversations with organisations in financial services about regulatory change management in particular the preparation for CoFI. There is a real movement across the globe in consumer conduct and delivering on customer intent. Great to catch up with a number of the Enterprise Ireland A/NZ advisory board for further insights and advice on the market. Engage Hub have extensive experience in delivering technology solutions for regulatory programmes in Europe which have significant similarities to the current landscape in the ANZ market ,please reach out if you would like a discussion on how we can support.
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🤔 What is the #CoFI legislation? 👉 CoFI follows reviews from the Reserve Bank of New Zealand (RBNZ) and the FMA which concluded #banks and #insurers lacked adequate systems and processes to ensure customers were treated fairly. It introduces a legislative framework for delivering improvements, bringing New Zealand in line with other countries including the UK and Australia. For more, take a look at the #video below ⬇️
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🔔 NEW BLOG: There’s an upcoming compliance deadline for financial organisations in New Zealand. The Financial Markets (Conduct of Financial Institutions) Amendment Act (#CoFI) was passed in 2022, and firms have until 31 March 2025 to comply. Does it affect your organisation and if so what do you need to do? Find out more in our latest blog ⬇️ 🔗 https://lnkd.in/eb-dQwRV ✍️ Colm Dowd #financialservices #technology #cofiact
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Want to know what Engage Hub does? Check out this great #video from our friends at Enterprise Ireland A/NZ! 🤝 As we look to rapidly increase our presence in Australia 🇦🇺 and New Zealand 🇳🇿, Colm Dowd - with our team down under - are looking forward to a series of meetings with existing customers, partners and prospects. If you'd like to find out more about Engage Hub or meet with our colleagues, get in touch ➡️ https://lnkd.in/e_3RQq52
Our client, Engage Hub revolutionises customer journeys. They have a proven track record in automating services for clients in financial services, retail and logistics, mobile network operators, energy and utilities and more, while driving cost efficiencies, cutting contact centre waiting times and freeing agents to deal with more complex, added-value queries. Watch this short video with Ray Tierney, CEO of Engage Hub, as he talks about some of the solutions they offer large enterprise customers. #EnterpriseIreland #GlobalAmbition
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📍 Greetings from Sydney! 👋 Our colleague, Colm Dowd, has joined Irene Trochilas and our team in Australia 🇦🇺 for a month-long visit. With loads of exciting events and networking sessions planned, the team will be discussing all-things customer experience, RegTech, contact centre automation and journey orchestration. For more, see below ⬇️
Delighted to be in Australia for the month of August. Really looking forward to a busy schedule of meetings with existing customers , partners and potential new clients . I will be based in Sydney with our Australian colleagues but also travelling to Melbourne and Auckland in New Zealand . How Engage Hub can support organisations with the new privacy reform in Australia , CoFi in New Zealand, regulatory change management and journey automation are the top agenda items. It would be great to catch up with any of my connections while I am down , please reach out for a chat. Irene Trochilas Todd McGill Ray Tierney Enterprise Ireland A/NZ Irish Australian Chamber of Commerce The RegTech Association Marcela Mielnicka
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📣 With just over a month to go, our teammate, Simon Brennan, will be taking part in a charity bike ride 🚴♂️ from Cambridge to Edinburgh in aid of raising funds for Cancer Research UK (CRUK). 🚨 1 in 2 of us will get cancer in our lifetime, but the pioneering work into the prevention, diagnosis and treatment of cancer has helped save millions of lives. 👉 If you'd like to support Simon and this important cause, follow this link to donate: https://lnkd.in/ef6XvuGH
Working with companies to improve operational efficiencies & maximise customer experience through digital engagement
This September (6th-9th), along with my brothers I will be fundraising on behalf of Cancer Research UK, by partaking in a self-funded Charity Bike ride from Cambridge to Edinburgh, totalling over 410 miles across 4 days. I think nearly all of us are aware of the stats that almost 1 in 2 of us will develop a form of cancer during our life! Many of us will have personal stories and heartache from those close to us who have been impacted by this awful disease. My personal motivation for this ride is that it's 10 years since we lost my younger brother Tony 'Bones' Brennan to Pancreatic Cancer aged only 36. This was followed by losing my father Jim Brennan to Oesophageal Cancer aged 69 at the start of last year, so anything I can do to help raise funds and awareness is a driver for me. Anyone wishing to support this cause can donate at the following link - https://lnkd.in/ehac7sKX Any donations, or support would be greatly appreciated. Thank you, Simon
Simon's Cambridge to Edinburgh Bike Ride Giving Page
fundraise.cancerresearchuk.org
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🔔 NEW BLOG: There are more messaging technologies available to marketers now, from standard text messages (#SMS) to Rich Communication Services (#RCS) and #WhatsApp. But which should you use to increase campaign effectiveness? And what's the difference between them? Get answers to these questions in our latest blog ⬇️ 🔗 https://lnkd.in/gAyMp3bu ✍️ Chris Wallbank
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