Serial returners have begun creeping into the news again as the cost of returns mounts. In this article we reveal the three types of return fraudsters, why retailers need to take action against them, and of course some data-driven expert advice on how to combat the damaging consumer habit. Read the article >> https://hubs.la/Q02JKNyY0 #SerialReturners #Returns #eCommerce #Retail #RetailTech #ReturnsPolicy #PaidReturns #FreeReturns #ReverseLogistics #Wardrobing #Bracketing #Staging #PrettyLittleThing
ZigZag Global
Retail
London, England 15,037 followers
ZigZag is a market-leading global returns solution provider. Smarter returns; for retailers, customers and the planet.
About us
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet. Through our intelligent returns platform and our global carrier network, we provide personalised returns solutions for your customers, using our vast experience and unrivalled customer service.
- Website
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http://www.zigzag.global
External link for ZigZag Global
- Industry
- Retail
- Company size
- 51-200 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Returns, Marketplaces, Retail, Logistics, Delivery, Resale, Retailing, ecommerce, ebay, Amazon, Marketplace, 3pl, Local returns address, international, cross border trade, supply chain, Reverse Logistics, eCommerce, ECommerce returns, e-Commerce, Exchanges, Refunds, Global, Shopify, Magento, Refund to Store Credit, Shipping, and Paid returns
Locations
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Primary
Winchester House
19 Bedford Row
London, England WC1R 4EB, GB
Employees at ZigZag Global
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Kate Slade
An experienced logistics professional with a passion for delivering continuous improvement and great customer experience
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Kish Parmar
Design + Brand Identity Studio // Venture Funding
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Jason Taylor
Commercial Director at ZigZag Global
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Lee Barwin
CMO B2B Marketing | Making Selling Easier | Making Returns and Exchanges better.
Updates
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A well-rounded summary of the key debate points around whether retailers should start charging for returns from Retail Sector. At ZigZag we recommend retailers introduce paid returns to help recoup the monumental costs of reverse logistics, discourage serial returners, & reduce overall returns. https://hubs.la/Q02JKbRc0 #PaidReturns #Returns #ReturnsPolicy #Retail #eCommerce #SerialReturners
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Exciting times for the innovative online marketplace Vinted! After reporting its first profitable year in April, Vinted is set to sell shares, with early indicators valuing the company at around £4bn. Selling through online marketplaces such as Vinted is a fantastic way for retailers to save the sale and reduce their impact on the environment. If you want to find out more about how you can successfully take advantage of the lucrative pre-loved market, get in touch with ZigZag today. https://lnkd.in/ghd5uebw #Returns #CircularEconomy #Sustainability #SustainableFashion #Marketplace #OnlineMarketplace #eCommerce #Retail #Vinted
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ZigZag is thrilled to announce an exciting partnership with Relay Technologies! Relay is an innovative tech-enabled carrier taking the retail world by storm through its cheaper, faster, and greener services. ZigZag's world-leading retailers will now get access to Relay's speedy network! If you are interested in finding out more about how the partnership can transform the returns experience for your customers, the environment, and your bottom line, get in touch today! Read the article here >> https://lnkd.in/eTGT8mcU #ReverseLogistics #Returns #Carrier #CarrierLogistics #eCommerce #RetailTech
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ZigZag Global reposted this
Z, in the last of our A-Z of ecommerce series, stands for ZigZag Global – a global returns solution provider that makes returns smarter for retailers, customers, and the planet. According to Shopify’s 2023 trend report customers who shop online return 20-30 per cent of purchases compared to 8-10 per cent of in-store purchases. Worse still, the average return rate for luxury items is 50 per cent. High return rates can pillage profit margins, cripple conversion rates and ultimately destroy a business. But it’s not all doom and gloom – by looking at the problems causing high return rates and seeking to solve them, we can reduce and even maximise on returns. In this article we explore why ecommerce return rates are so high and give advice on how to reduce their impact on your business: https://lnkd.in/eAaP4ABb #shopify #shopifyplus #ecommerce #retail #fashion #homeware #cosmetics #jewellery
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Did you know? ZigZag offer a truly global returns solution for your business. We can manage your returns from across the globe whilst saving you 💷💵💶 👉 Over 500k drop-off locations 👉 Over 1,500 international carrier services 👉 170+ origin countries Check out our full range of carrier services for your global returns and see how it works, or even book a live demo: https://lnkd.in/ezGzi_Sj
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ZigZag Global reposted this
ZigZag is a market-leading global returns solution provider. Smarter returns for retailers, customers and the planet. Founder, CEO, NED, Investor.
Alice Beer had some insightful points on charging for returns in the wake of PrettyLittleThing.com's ban on serial returners. ZigZag's research found 46% of shoppers purchase items in multiple sizes with the intention of returning at least one item in 2023, up from 33% in 2021. This "pile it high" attitude to eCommerce, coupled with the rising costs of logistics, is quickly making free returns untenable for retailers. No retailer wants to force consumers to pay for returns nor ban returns abusers, it's just quickly becoming a necessity to protect both profit margins and the environment. Our research shows that despite some cases of consumer unrest at the policy changes, largely shoppers are becoming more understanding of returns fees. Brands with brick-and-mortar stores can also offer free in-store returns to soften the financial blow for customers, whilst also boosting high street footfall and sales. Get in touch with me directly or through ZIgZag's website to find out other ways to reduce the cost and impact of returns! https://hubs.la/Q02HqX1H0 #ThisMorning #PaidReturns #Returns #ReverseLogistics #Retail #eCommerce #RetailTech #ReturnsPolicy
How to Avoid Paying for Online Returns With Alice Beer | This Morning
https://www.youtube.com/
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Whilst we recommend switching to paid returns, there are plenty of other ways to cut returns & their associated costs. ZigZag Founder & CEO Al Gerrie spoke with #FashionCapital to help guide retailers with some top tips to reduce the impact of returns without alienating their customers. https://lnkd.in/enPDkjqx #eCommerce #Retail #ReverseLogistics #Returns #ReduceReturns #CutReturns #ReturnsPolicy #RetailTech
Proven Strategies to Cut Returns and Cut Costs - Fashion Capital
https://www.fashioncapital.co.uk
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Keep cash in your business & shoppers shopping with ZigZag's Refund to Store Credit feature! On average, customers spend 147% of the refund total on their next purchase with refund to store credit & thus many retailers are even incentivising it with additional credit. Take a look how it can retain revenue & ultimately profit for your business on our website with our new ROI calculator! https://lnkd.in/etWu8zyV
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Last week's ZigZag Spa Day was a fantastic chance to get our retailers together to talk shop ahead of peak...& relax a little. Rachel Troke, Leanne Gregory, Lisa Riddoch, Adrianne Thyer, & Hayley Farmer joined ZigZaggers Laura Davies & Hannah Dawson for a discussion on all things returns and eCommerce. Big thank you to Don't Buy Her Flowers too for the awesome treat bags! Another spa day might be needed after this Euros too... #eCommerce #Returns #Retail