Andy Butterfield

I work with our customers, prospects and partners to help ensure they are making the most of Salesforce to deliver exceptional customer and employee experiences by sharing stories, working examples and sharing connections.

Responsible for helping our customers understand the full benefits of the Salesforce Service Cloud solution, AI, voice, digital transformation, Field Service and how it can enable them to deliver the best Customer Experience, Employee Experience and drive down operational costs.

Responsible for helping our customers understand the full benefits of the Salesforce Service Cloud solution and how it can enable them to deliver the best Customer Experience, Employee Experience and drive down operational costs.

Responsible for the growth and development of the Cisco Contact Centre suite to deliver the Connected Digital Experience by focusing on Customer Experience (CX), journey mapping, reducing effort, workforce experience and operational efficiency.

Omnichannel strategies include embracing social media (Twitter, Facebook, RSS), collaboration tools (WebChat, Video, SMS, SPARK communities), analytics and reviewing of the latest innovative technology using AI and bots.

Covering the UK… Show more

Responsible for the growth and development of the Cisco Contact Centre suite to deliver the Connected Digital Experience by focusing on Customer Experience (CX), journey mapping, reducing effort, workforce experience and operational efficiency.

Omnichannel strategies include embracing social media (Twitter, Facebook, RSS), collaboration tools (WebChat, Video, SMS, SPARK communities), analytics and reviewing of the latest innovative technology using AI and bots.

Covering the UK Public Sector inc Healthcare, Emergency Services, Local & Central Government and Education. Show less

Mentoring and assisting MishiPay, an innovative app designed to improve the customer experience by completely eliminating queues and bringing benefits of online shopping into the physical store.

The core product principle is to enable items to be purchased in-store, e.g. a jacket, by scanning the barcode with your phone and paying via Apple Pay or scanning your credit/debit card. Once payment is authorised you can leave the store. If it is not, the robust security will trigger the… Show more

Mentoring and assisting MishiPay, an innovative app designed to improve the customer experience by completely eliminating queues and bringing benefits of online shopping into the physical store.

The core product principle is to enable items to be purchased in-store, e.g. a jacket, by scanning the barcode with your phone and paying via Apple Pay or scanning your credit/debit card. Once payment is authorised you can leave the store. If it is not, the robust security will trigger the alarms.

The solution offers a number of additional on-line benefits including receiving product and cross-sell information, ratings, communities, sharing, ease of paying and more. Find out more here:

Website - http://www.mishipay.com
#Voom - http://bit.ly/mishipay Show less

Manage the solution sales, channel partners and business growth for the south of England, Netherlands, Middle East and Australia for Advanced Health & Care selling:
- Adastra (unscheduled care),
- Crosscare (hospice and GP management),
- iNurse (Android, Blackberry and Windows mobile solution)
- StaffPlan (domiciliary care rostering),
- CareSys (residential care management),
- iConnect (NFC time and attendance mobile solution)
- hosting.

Responsible for the cross-selling and collaborative working of various combinations of companies within the ACS Group. Activities include identifying opportunities, creating and implementing business plans and facilitiating the end-to-end sales process ensuring the long term success of each project.

Responsible for growing the sales of Sun hardware and increasing the value add to our customers in partnership with software vendors working primarily in the financial services market.

Datacentre BDM. Identify, manage & grow business. Responsibility for agreeing & delivering business plan, pipeline & commercial terms & increasing market share across Computacenter. Internally communicating/presenting & evangelising. Externally building relationships with Sun.

Portfolio Manager for CC Recommends - Manage, promote, grow & develop portfolio of best-in-breed client products.

Managing Fujitu Siemens, Toshiba, NEC & Samsung. Overall responsibility for agreeing & delivering business plan, pipeline & commercial terms, increasing partner’s market share across Computacenter by identifying & closing business.