“Brian is a knowledgeable resource for Groupon Getaways. His experience is on point and with the new formation of BPM in the organization, he will own Sales processes to further drive optimization and improvements for Travel. I've enjoyed the time spent working with Brian. Reliable, Innovative & Always Transforming Ideas into Action. ”
About
Experienced leader with over 13 years of experience in the e-commerce industry, having…
Activity
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Un premier trimestre dépassant les prévisions les plus optimistes, une croissance des revenus pour la première fois depuis 2016 et un quatrième…
Un premier trimestre dépassant les prévisions les plus optimistes, une croissance des revenus pour la première fois depuis 2016 et un quatrième…
Liked by Brian Heyel
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I'm thrilled to share that I'll be speaking at NoVacancy Hotel + Accommodation Industry Expo this year! Join me at the Amadeus Content Hub (Stand…
I'm thrilled to share that I'll be speaking at NoVacancy Hotel + Accommodation Industry Expo this year! Join me at the Amadeus Content Hub (Stand…
Liked by Brian Heyel
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We have many roles open at Go City® in our #London and #Singapore offices. PM if you are interested or share it if you want to help me spread the…
We have many roles open at Go City® in our #London and #Singapore offices. PM if you are interested or share it if you want to help me spread the…
Liked by Brian Heyel
Experience
Education
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Kalamazoo College
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Activities and Societies: Chamber Choir, College Singers, Habitat 4 Humanity, Volunteer at Woodward Elementary School, Student Activities Committee, Senior Graduation Committee, 'K' Crew Admissions Volunteer
Projects
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Market Management
- Present
The hotel industry isn't static. Rates and inventory are in constant flux as hoteliers try to optimise their revenue stream for the rooms they sell. With this in mind I built and launched the Market Management department within Groupon Travel in EMEA. Our team of Market Managers work proactively with hoteliers as well as internal stakeholders through in-depth analysis of rates and inventory across multiple channels to make sure a hotelier's live campaign with us performs, making sure that…
The hotel industry isn't static. Rates and inventory are in constant flux as hoteliers try to optimise their revenue stream for the rooms they sell. With this in mind I built and launched the Market Management department within Groupon Travel in EMEA. Our team of Market Managers work proactively with hoteliers as well as internal stakeholders through in-depth analysis of rates and inventory across multiple channels to make sure a hotelier's live campaign with us performs, making sure that our customers get great value while the hotelier secures the best possible rate in exchange for us moving that inventory for them through our unparalleled push-marketing engine.
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New Hire Induction
Successfully launched a centralised programme for onboarding new hires to our EMEA Travel organisation, encompassing all aspects of the general business strategy, the sales lifecycle, objection handling techniques, internal tool and process training and book of business management. This programme works collaboratively with Recruiting and HR teams across EMEA, utilising automated notifications for stakeholders to ensure that each new hire is fully briefed and prepared to hit the ground running.
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Employee Engagement
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Pioneered a multi-tiered approach to improving employee satisfaction within the EMEA Travel Organisation at Groupon. This includes the first of its kind department-specific Employee Engagement Survey wherein we collect feedback from all stakeholders in the Travel Organisation and work proactively to drive positive change. In addition to this, I built and implemented a quarterly exchange programme in EMEA Travel for sharing best-practices, identifying participants who exhibit behaviors that…
Pioneered a multi-tiered approach to improving employee satisfaction within the EMEA Travel Organisation at Groupon. This includes the first of its kind department-specific Employee Engagement Survey wherein we collect feedback from all stakeholders in the Travel Organisation and work proactively to drive positive change. In addition to this, I built and implemented a quarterly exchange programme in EMEA Travel for sharing best-practices, identifying participants who exhibit behaviors that the business wishes to emulate in other markets. Finally, I created a channel for stakeholders to communicate ideas that will help the business which encourages participation and critical thinking via small variable incentives.
Honors & Awards
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Cum Laude
Kalamazoo College
Graduated in the top 10% of my class.
Languages
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Spanish
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French
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Italian
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Recommendations received
4 people have recommended Brian
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One year w/ Groupon! 🎊💚 And what a spectacular journey! Joining a company in transformation is a truly rewarding experience, witnessing firsthand…
One year w/ Groupon! 🎊💚 And what a spectacular journey! Joining a company in transformation is a truly rewarding experience, witnessing firsthand…
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#missionaccomplished!!! Thanks to the generous support of many people near and far, our daughters have raised over £3100 in support of Mesothelioma…
#missionaccomplished!!! Thanks to the generous support of many people near and far, our daughters have raised over £3100 in support of Mesothelioma…
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They've done it!!! Our daughters Alegra (10), Mariela and Sofia (both 8) have cycled 302.7 miles in 30 days in a bid to raise £3000 for Mesothelioma…
They've done it!!! Our daughters Alegra (10), Mariela and Sofia (both 8) have cycled 302.7 miles in 30 days in a bid to raise £3000 for Mesothelioma…
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