Christiane Sturm

· Working as the main point of contact for customers
· Communicating with customers, making outbound calls to potential customers, and following up on leads.
· Understanding customers' needs and identifying sales opportunities.
· Quoting and pipeline management to customers and prospects
· Order and backorder management with customer Inventory control and suggesting alternative products where required
· Researching accounts, qualifying new leads, identifying key players and… Show more

· Working as the main point of contact for customers
· Communicating with customers, making outbound calls to potential customers, and following up on leads.
· Understanding customers' needs and identifying sales opportunities.
· Quoting and pipeline management to customers and prospects
· Order and backorder management with customer Inventory control and suggesting alternative products where required
· Researching accounts, qualifying new leads, identifying key players and generating interest
· Maintaining and expanding database of prospects within an assigned territory
· Teaming with channel partners to build pipeline and close deals
· Upselling products and services
· Answering potential customers' questions and sending additional information per email
· Closing sales and achieving sales targets
· CRM and SAP management to maintain accurate records of customer contact
· Staying informed about competing products and services
· Performing effective online demos to prospects Show less

· Generating sales and ensure continuous annual growth
· Identifying, targeting and converting prospects into customers in the DACH region and worldwide
· Contacting potential new customers through cold calling and email marketing campaigns
· Maintaining strong relationships with existing customers, using phone, email and online meetings
· Keeping in regular contact with customers, to understand their business needs and ongoing requirements,
ensuring excellent knowledge of my… Show more

· Generating sales and ensure continuous annual growth
· Identifying, targeting and converting prospects into customers in the DACH region and worldwide
· Contacting potential new customers through cold calling and email marketing campaigns
· Maintaining strong relationships with existing customers, using phone, email and online meetings
· Keeping in regular contact with customers, to understand their business needs and ongoing requirements,
ensuring excellent knowledge of my territories
· Sustaining a high awareness of the market, the industry and the competitors
· Delivering a high level of customer service, resolve issues and ensure interface with other internal
departments
· Collaborating closely with the marketing team, preparing client presentations and communications
· Setting targets in the territory, and working to tight deadlines, meeting KPI’s
· Providing budget plans, weekly forecasts, accurate reports, and updates on the CRM system
· Establishing local sales strategy in the territory in coordination with the Sales Director
- Managing all logistics for our third party warehouse in Germany Show less

· Pivotal point of customer service to UK and international customers
· Customer support: answering queries, offering technical advice, cross selling and up-selling
· Generating and pro-actively following up quotations including pricelist updates
· Taking and processing sales orders and keeping customers updated on order progress
· Market research and generating new sales
· Creating quarterly marketing campaigns and brochure advertising
· Managing and updating sales literature… Show more

· Pivotal point of customer service to UK and international customers
· Customer support: answering queries, offering technical advice, cross selling and up-selling
· Generating and pro-actively following up quotations including pricelist updates
· Taking and processing sales orders and keeping customers updated on order progress
· Market research and generating new sales
· Creating quarterly marketing campaigns and brochure advertising
· Managing and updating sales literature and product manuals, liaising with the marketing department
in DK
· Continually improving and defining the processes in the sales desk area Show less

· Developing and establishing new and existing B2B business throughout the D.A.CH. market in cooperation with the Country Managers
· Acting as the pivotal point for expert consultation, sales and marketing activity in the D.A.CH. region as well as other export customer enquiries via phone, email, video conferences and in writing
· Managing and coordinating the “new customer journey” and providing clients with bespoke solutions
· Managing and coordinating day-to-day sales and marketing… Show more

· Developing and establishing new and existing B2B business throughout the D.A.CH. market in cooperation with the Country Managers
· Acting as the pivotal point for expert consultation, sales and marketing activity in the D.A.CH. region as well as other export customer enquiries via phone, email, video conferences and in writing
· Managing and coordinating the “new customer journey” and providing clients with bespoke solutions
· Managing and coordinating day-to-day sales and marketing communications for D.A.CH. stakeholders
· Credit control
· Managing complaints and returns using CRM systems
· Understanding the manufacturing process, liaising with the Research and Development as well as the Quality management teams, delivering technical support to both, customers and country managers
· Compiling, adapting and presenting product training courses for business partners and customers meeting requirements of the D.A.CH. market using Power Point presentations and other media
· Creating meeting contents using PowerPoint presentations, new product demonstrations/ promotions and other materials, ensuring minutes and follow up actions are taken for all meetings
· Leading monthly departmental meetings to UK and European divisions
· Budgeting, planning and hosting of regular Sales Meetings, conferences and events with business partners, franchisees and their staff
· Coordinating underpinning logistics for conferences, organising venues, catering and props
· Issuing and distributing monthly company newsletter using Constant Contact/ Mailchimp to D.A.CH. stakeholders and end-users, research of suitable local marketing stories working in cooperation with the inhouse design team, proofreading all materials
· Regularly updating and maintaining website and social media and tailoring UK content for the D.A.CH.
market, identifying and creating additional D.A.CH. related topics
· Liaising with the Design and Research and Development teams for the marketing of new product
promotions Show less

• Managing all the sales related activity of the German market and international trade in parts.
• Building new business relationships and generating quotations.
• Handling a high volume of customer and supplier enquiries whilst providing a high quality service to each client.
• Responsible for maintaining export log and checking on each shipment.
• Liaising with forwarders, calculating and negotiating freight rates based on FCL, LCL and Groupage.
•… Show more

• Managing all the sales related activity of the German market and international trade in parts.
• Building new business relationships and generating quotations.
• Handling a high volume of customer and supplier enquiries whilst providing a high quality service to each client.
• Responsible for maintaining export log and checking on each shipment.
• Liaising with forwarders, calculating and negotiating freight rates based on FCL, LCL and Groupage.
• Organising despatches including the provision of compliance documentation and custom clearance papers.
• Arranging transports from the UK and German plants and tracking cargo from the factory door to final destinations.
• Organising all incoming and outgoing despatches of the German warehouse.
• Monitoring Stock control and monthly stock takes,
• Ordering and ensuring the delivery of goods to customers.
• Proceeding invoices according to purchase orders and maintained payable and receivable documents
• Writing up accurate and grammatically correct sales correspondence.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Effectively communicating with customers, carriers and field sales in a professional and friendly manner.
• Supporting the field sales team.
• Carrying out administrative tasks such as data input, processing information, completing and filing documents
• Resolving any sales related issues with customers.
• Completing the administrative needs of the Sales Department.
• Making follow-up calls to confirm sakes orders or delivery dates.
• Responding to sales queries via phone, e-mail and in writing.
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• Customer service advisor to national and international clients
• Dealing with customer enquiries comprising of phone, fax and email with the main duty to be responsive to specific customer requests and requirements, organising deliveries, tracking and tracing deliveries including provision and assistance with documentation
• Managing customer complaints demonstrating flexibility and tactfulness within the company policies
• Team Leader for… Show more

• Customer service advisor to national and international clients
• Dealing with customer enquiries comprising of phone, fax and email with the main duty to be responsive to specific customer requests and requirements, organising deliveries, tracking and tracing deliveries including provision and assistance with documentation
• Managing customer complaints demonstrating flexibility and tactfulness within the company policies
• Team Leader for International Imports from September 2006 till June 2007
• Generating rotas, attending meetings and interviews, dealing with delicate and high priority enquiries at all levels
• Coach since June 2007 for Frontline
• Monitoring and training agents to provide best customer service experience
• Using a wide spectrum of training techniques, from side-by-side sessions, Power Point presentations, general and individual assistance including floor walking throughout all departments to taking and handling escalations
• Evaluation of performances, preparation and provision of feedbacks and system training
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