Corey James

I am currently working at Just Eat as the UK Supply Chain Supervisor. I'm currently managing a team of four and also:
- Oversee all logistical business as usual functions
- UK asset management (inbound, outbound, returns, repairs & testing)
- Global asset fulfilment
- Manage relationships with all third party couriers and vendors
- Managing relationships with third party manufacturing vendors
- Support UK Senior Supply Chain Manager

During my time working as the Device Deployment Supervisor I managed/was overseeing a team of 5. This was part high profile business KPI upgrading 50% of the restaurant estate to Just Eat's new technology. This involved all logistical, support and technical functions.

• International shipping to partners worldwide
• General correspondence with International partners and shipping agents
• Preparing all proforma invoices and relevant paperwork for International shipments
• Stock level reporting for restaurant devices both UK and International
• Stock taking and analysis of restaurant devices both UK and International

Customer Services Representative
• Handling incoming calls or inquiries from customers regarding orders, deliveries, returns and general queries.
• Assisting customers effectively by solving customer disputes
• Tactfully handling confrontational or stressful interactions with customers
• Completing supporting paperwork and data entry as required
• Dealing with incoming stock from customer returns and failed deliveries
• Raising credits and invoices on accounts for customer… Show more

Customer Services Representative
• Handling incoming calls or inquiries from customers regarding orders, deliveries, returns and general queries.
• Assisting customers effectively by solving customer disputes
• Tactfully handling confrontational or stressful interactions with customers
• Completing supporting paperwork and data entry as required
• Dealing with incoming stock from customer returns and failed deliveries
• Raising credits and invoices on accounts for customer returns, failed deliveries and goodwill credits
• Liaising with different departments in the company to resolve customer related issues
• Dealing directly with our main warehouse regarding stock levels and stock reports
• Dealing with all delivery queries.
• Handled commercial invoicing for International deliveries
• Dealt directly with various couriers regarding investigation and claims raised for disputed deliveries
• Processing order cancellations
• Monitoring company Customer Services and Cancellations inboxes and responding promptly to all internal and external e-mails
• Closing all open customer returns queries on a month-month basis.
• Escalating delivery queries to courier investigations/claims department when necessary
Show less

During my time at Beta I increased productivity for the credit control department by applying my experience to automate repetitive tasks to maximise prompt collection of outstanding debts and accelerating cash flow for Beta Distribution. I took an active role in identifying common problems and creating strategies to eliminate them before they could arise thus freeing up time and energy to be focused upon addressing problem customers lagging behind in payment and dealing with disputes and… Show more

During my time at Beta I increased productivity for the credit control department by applying my experience to automate repetitive tasks to maximise prompt collection of outstanding debts and accelerating cash flow for Beta Distribution. I took an active role in identifying common problems and creating strategies to eliminate them before they could arise thus freeing up time and energy to be focused upon addressing problem customers lagging behind in payment and dealing with disputes and queries. Show less