David Morrison

David Morrison

Senior Customer Success Account Manager @ Microsoft | IT Service Management

United Kingdom
341 followers 319 connections

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About

I am a Senior Customer Success Manager at Microsoft, where I provide strategic guidance and operational management to a portfolio of enterprise accounts. With over 10 years of experience in customer success, service delivery, and incident management, I have a proven track record of delivering value and satisfaction to my clients.

I leverage my ITIL and PROSCI certifications and skills to manage business-critical incidents, resolve complex problems, and optimize IT infrastructure for my clients. I am passionate about building trusted relationships with my clients, colleagues, and partners, and empowering them to achieve their business goals and digital transformation. I am always eager to learn new technologies and best practices, and to share my knowledge and insights with others.

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Experience

  • Microsoft

    Microsoft

    8 years 4 months

    • Microsoft Graphic

      Senior Customer Success Account Manager

      Microsoft

      - Present 2 years 6 months

    • Microsoft Graphic

      Customer Success Account Manager

      Microsoft

      - 1 year 7 months

    • Microsoft Graphic

      Service Delivery Manager

      Microsoft

      - 4 years 5 months

      Dedicated portfolio of owned and managed Accounts acting as the single point of contact and trusted business advisor for Premier Support.

      Providing valuable guidance around operations and optimization of their IT infrastructure. Working with Customer Service and Support colleagues successfully manage business critical incidents through to resolution.

  • Hewlett-Packard

    Hewlett-Packard

    6 years 2 months

    • Hewlett-Packard Graphic

      SIaM Operations & Capability Manager

      Hewlett-Packard

      - 3 years 9 months

      Managing various skilled resources in order to provide a high level of Organisational Support in line with HP’s Strategy and the needs of the Customer.

      In addition to the Operational role I also took on the Capability management for the Service Desk and Problem Management staff I managed. The primary objective of the Capability Manager is to provide the correct level of staff against the demand given by the Account in order to provide optimal levels of Service.

    • Hewlett-Packard Graphic

      SIaM Problem Manager

      Hewlett-Packard

      - 2 years 6 months

      Working within the SIaM Problem Management team, to aid the identification and progression of underlying issues within the IT infrastructure. This included performing trend analysis, conducting meetings, completing Root Cause Analysis Reports and Major Incident Reports.

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