Harvey Lewis

Study of the impact of AI on the telecommunications sector and wider economies of the US, EU, UK and Switzerland, and assessment of the role that telcos play in enabling AI.

Balancing generative AI’s potential with its risk and regulatory complexities requires a flexible and principles-based approach.

Key challenges associated with regulating general purpose AI and foundation models and recommendations for maintaining a pro-innovation approach.

A recent survey conducted by EY teams suggests that businesses must prioritise digital customer experiences to build trust in the metaverse.

How can talent leaders meet the demand for quantum skills in a rapidly emerging marketplace?

More businesses than ever before are exploring quantum computing applications, but the technology's complexity is likely to create skills shortages.
The EY Quantum Readiness Survey 2022 found that UK businesses face an acute challenge in developing and preparing relevant skills and talent.
A focus on education and upskilling, in combination with developing broader awareness of quantum… Show more

How can talent leaders meet the demand for quantum skills in a rapidly emerging marketplace?

More businesses than ever before are exploring quantum computing applications, but the technology's complexity is likely to create skills shortages.
The EY Quantum Readiness Survey 2022 found that UK businesses face an acute challenge in developing and preparing relevant skills and talent.
A focus on education and upskilling, in combination with developing broader awareness of quantum computing, will help to meet the emerging demand. Show less

Our Quantum Readiness Survey 2022 finds that UK businesses are split in this emerging and potentially disruptive technology.

Quantum computing may just be emerging from science labs, but its transformative potential suggests that businesses have no time to lose in preparing for it.

When it will become commercially viable is uncertain, but UK executives and experts expect quantum computing to be disruptive in several sectors.

Fewer than one-third of the UK organisations… Show more

Our Quantum Readiness Survey 2022 finds that UK businesses are split in this emerging and potentially disruptive technology.

Quantum computing may just be emerging from science labs, but its transformative potential suggests that businesses have no time to lose in preparing for it.

When it will become commercially viable is uncertain, but UK executives and experts expect quantum computing to be disruptive in several sectors.

Fewer than one-third of the UK organisations have embarked on strategic planning for quantum, highlighting the importance of becoming quantum ready. Show less

Hype continues to surround quantum computing. So, why should business leaders consider it now?

Quantum computers are fundamentally different to classical computers, and are likely to create opportunities to transform and disrupt existing business models.

Quantum technologies and their ecosystems are advancing rapidly, with real-world pilots and experiments now being conducted in every industry sector.

Business leaders should evaluate quantum’s disruptive role in wider… Show more

Hype continues to surround quantum computing. So, why should business leaders consider it now?

Quantum computers are fundamentally different to classical computers, and are likely to create opportunities to transform and disrupt existing business models.

Quantum technologies and their ecosystems are advancing rapidly, with real-world pilots and experiments now being conducted in every industry sector.

Business leaders should evaluate quantum’s disruptive role in wider transformation initiatives, such as sustainability, to ensure that they are ‘quantum ready’. Show less

EY research highlights the importance of solid data foundations to the UK’s digital economy and for creating long-term value.

Some have voiced fears that artificial intelligence could replace humans altogether. But that isn’t likely. A more valuable approach may be to view machine and human intelligence as complementary, with each bringing its own strengths to the table.

Fair access to work is the second in a series of Deloitte One Million Futures reports which aim to address the challenges faced by many people in the UK in accessing education, training and employment. It provides practical steps for how we can overcome these barriers to the benefit of our society and economy.

Around 20,000 men and women leave the UK’s armed forces each year, joining a population of 2.6 million military veterans and 35,000 volunteer reserves in ‘civvy street’. Official statistics show that the majority of veterans transition successfully into employment after leaving the armed forces. But many veterans and reservists continue to be stereotyped or employers fail to recognise the transferable skills they’ve acquired during their service careers, such as communication skills… Show more

Around 20,000 men and women leave the UK’s armed forces each year, joining a population of 2.6 million military veterans and 35,000 volunteer reserves in ‘civvy street’. Official statistics show that the majority of veterans transition successfully into employment after leaving the armed forces. But many veterans and reservists continue to be stereotyped or employers fail to recognise the transferable skills they’ve acquired during their service careers, such as communication skills, leadership, teamwork, social perceptiveness, flexibility, creative problem-solving, judgement and decision-making. As a consequence, a high proportion of veterans work in low-paid, routine jobs or choose instead to enter the skilled trades, employed as builders, plumbers, electricians and technicians, where the military’s vocational training is more easily translated.

Now, though, Deloitte research shows that changes in the nature of work – driven by continuing advances in technologies such as robotics, big data and artificial intelligence – are making these transferable skills critically important to the UK’s economy. So the big question is this: can employing veterans and reservists be good for society and business?
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Our analysis of employment data from the last 15 years alongside nearly three million university records finds that women make up just 14.4 per cent of individuals working in STEM occupations in the UK with as many as 70 per cent of women with STEM qualifications not working in relevant industries. Women are more likely than men to pursue studies - and subsequently take up employment - in caring or teaching roles.

Although these roles are less well paid than technical and commercial… Show more

Our analysis of employment data from the last 15 years alongside nearly three million university records finds that women make up just 14.4 per cent of individuals working in STEM occupations in the UK with as many as 70 per cent of women with STEM qualifications not working in relevant industries. Women are more likely than men to pursue studies - and subsequently take up employment - in caring or teaching roles.

Although these roles are less well paid than technical and commercial roles, they do place greater importance on cognitive and social skills, which we know from other Deloitte research, are essential for workers to remain adaptable and employable in the future. Show less

Rapid advances in robotics, big data and artificial intelligence are beginning to disrupt entire industries, and technology is threatening to replace more than ten million UK workers. What skills do you need to survive the rise of technology?

Should you be thinking about crowdsourcing? Is it only for start-ups and small businesses or can it be used at enterprise scale? Can crowdsourcing be useful for more than just a technology solution? What are the ‘killer apps’ and how do they work? How do you manage the crowd to create value? And what are the cultural and commercial challenges you will face? In this paper, we take a close look at crowdsourcing and tackle these questions.

In our view, crowdsourcing is part of an ecosystem… Show more

Should you be thinking about crowdsourcing? Is it only for start-ups and small businesses or can it be used at enterprise scale? Can crowdsourcing be useful for more than just a technology solution? What are the ‘killer apps’ and how do they work? How do you manage the crowd to create value? And what are the cultural and commercial challenges you will face? In this paper, we take a close look at crowdsourcing and tackle these questions.

In our view, crowdsourcing is part of an ecosystem of rapidly maturing technologies and methods that look set to play a fundamental role in the future of commerce and society. This paper – the latest in Deloitte's series of reports under the title of ‘Disrupt: Deliver’ – aims to help business and public sector leaders understand the new and emerging opportunities for organisations in all sectors to create and deliver compelling services for their customers using the power of disruptive innovation.
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London is a global city – arguably now the world’s foremost business hub, of vital importance to the national, European and global economies.
Long seen as 'neck and neck' with New York on a number of key measures, developments in recent years suggest that London is now in a class of its own. In terms of high-skill, knowledge-based employment, Deloitte's work suggests that in a period of just two years, London has added 235,000 new jobs while equivalent employment in New York has marginally… Show more

London is a global city – arguably now the world’s foremost business hub, of vital importance to the national, European and global economies.
Long seen as 'neck and neck' with New York on a number of key measures, developments in recent years suggest that London is now in a class of its own. In terms of high-skill, knowledge-based employment, Deloitte's work suggests that in a period of just two years, London has added 235,000 new jobs while equivalent employment in New York has marginally declined. Latest official data suggests that London now employs approximately 1.7 million workers in highly skilled roles compared to 1.2 million in New York, its nearest rival.
London’s power to shape the business world also derives from its ability to influence the preferences of others by appealing to, attracting and developing leaders – a concept known as ‘soft power’. Our work suggests that London is the most global of global cities, with its business and public sector leaders drawn from the widest range of countries. Many of these people were educated or have worked in or around London, attracted from overseas by the strength of the city’s financial businesses, the quality of its universities and the vitality of its creative and digital start-up scene. Those London ‘alumni’ who have since relocated overseas are the most widely dispersed of any global city and have gone on to become influential leaders of some of the world’s top organisations.
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You may have read about Bitcoin or heard about it at a ‘FinTech’ conference. You may have used Bitcoins to purchase pizza, coffee or even a spaceflight. Wherever the word has cropped up, fierce debates have often followed. Early adopters passionately claim that Bitcoin will remove dependencies on banks and governments. Hardened business tycoons advise that Bitcoin is just a ‘flash in the pan’.

While the debate about Bitcoin rages on, researchers have been quietly examining the technology… Show more

You may have read about Bitcoin or heard about it at a ‘FinTech’ conference. You may have used Bitcoins to purchase pizza, coffee or even a spaceflight. Wherever the word has cropped up, fierce debates have often followed. Early adopters passionately claim that Bitcoin will remove dependencies on banks and governments. Hardened business tycoons advise that Bitcoin is just a ‘flash in the pan’.

While the debate about Bitcoin rages on, researchers have been quietly examining the technology that underpins this and other digital currencies. This is the realm of the blockchain – a protocol for exchanging value over the internet without an intermediary – and there is a growing buzz about how it might transform not just banking but many other industry sectors, too.

In a recent survey by the World Economic Forum (WEF), a majority of experts and executives in the information and communications technology sector expected at least ten per cent of global GDP to be stored on blockchain platforms by 2025. And while the WEF doesn’t expect the tipping point for the technology to occur until around 2027, we anticipate that adoption will occur much faster as a multitude of applications emerge in different sectors.

But who can benefit from this technology? What are the key blockchain applications and how will they work? How do organisations create value from them? And what are the technical, cultural and commercial challenges they will face? This paper is part of a series of reports under the title of Disrupt: Deliver ¬– Deloitte’s approach to developing understanding of and new points of view on disruptive technologies. And, in this report, we take a close look at the blockchain and tackle these questions.
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In 2014, Deloitte collaborated with Carl Benedikt Frey and Michael Osborne of Oxford University on Agiletown: The relentless march of technology and London’s response. In that report, we suggested that 35 per cent of jobs in the UK were at high risk of automation in the next 10 to 20 years. In recent months, we have conducted a new and in-depth study of the UK’s labour force to understand how these hypothetical models compare with actual changes in employment over the last 15 years.

The observation that the Internet of Things encompasses people holds a number of transformative business and societal implications. The data and information flows that continually emanate from people and devices can be aggregated and analyzed to create fundamentally new types of products and services that go with the grain of human psychology.

Deloitte’s Data Nation survey – which measures the public’s attitudes to data use and privacy in England, Wales and Scotland – shows that consumers in 2014 are more aware than ever that data about them is being collected and used by organisations. What becomes apparent from our research is that the nature of the business-to-consumer and government-to-citizen relationships are changing. Big data may well provide new insights that power innovative and profitable businesses, but it also forces… Show more

Deloitte’s Data Nation survey – which measures the public’s attitudes to data use and privacy in England, Wales and Scotland – shows that consumers in 2014 are more aware than ever that data about them is being collected and used by organisations. What becomes apparent from our research is that the nature of the business-to-consumer and government-to-citizen relationships are changing. Big data may well provide new insights that power innovative and profitable businesses, but it also forces closer and more open ties with the people that matter – the customers. How will you respond? Show less

Businesses, today, are not short of data. Their executives, however, are experiencing continuing challenges relating to the use of this data to provide them with meaningful insights concerning the performance of the business. In a world where not just the volume of data counts but also differentiating which data matter and why, both analysts and executives require an objective yardstick or point of ‘true north’ against which they can gauge the contribution of data to crunchy strategic questions.

In 2013, Deloitte research found that nearly three-quarters of consumers said that they still visit the high street, shopping centres and retail parks to access banks and financial services*. Branches therefore remain essential to creating an integrated multi-channel environment. But Britain's retail banks and building societies need to get smarter about branch location and format to ensure they can fully meet the needs of their customers in the digital age.

Based on analysis of over… Show more

In 2013, Deloitte research found that nearly three-quarters of consumers said that they still visit the high street, shopping centres and retail parks to access banks and financial services*. Branches therefore remain essential to creating an integrated multi-channel environment. But Britain's retail banks and building societies need to get smarter about branch location and format to ensure they can fully meet the needs of their customers in the digital age.

Based on analysis of over 10,000 branches of nearly 100 retail bank and building society brands, Bricks and clicks explores how factors such as population, demographics and the local economy, both current and forecasted, affect customers’ banking needs.

Our findings suggest that branches are indeed poised for a renaissance – but perhaps not in their current numbers or formats – and that bank locations now fall into seven key micro-markets which paint a new picture of consumer demand for products and services. Understanding these micro-markets is the essential first step to creating the ideal network footprint and enhancing customer experience.

* Statistic taken from the Deloitte Consumer Review, November 2013 (http://www.deloitte.com/assets/Dcom-UnitedKingdom/Local%20Assets/Documents/Industries/Consumer%20Business/uk-cb-consumer-review-edition-6.pdf) Show less

The survey considers Great Britain's attitudes to data collection and use by private and public sector organisations. Our research reveals that people are not confident in the way that companies collect, use, handle and share data, and more should be done to educate internet users on what's happening with their data and why.

Much of the language surrounding big data conveys a muddled conception of what data, “big” or otherwise, means to the majority of organizations pursuing analytics strategies. Big data is shrouded in hyperbole and confusion, which can be a breeding ground for strategic errors. Big data is a big deal, but it is time to separate the signal from the noise.

This short briefing note summarises elements of Deloitte’s ongoing research into open data, which is being conducted in collaboration with the Open Data Institute.

The research programme has collected broad anecdotal evidence and some discrete statistics about open government data. Collectively these provide an indication of the value that open data can bring to the UK’s economy, and demonstrate that business use of open data is growing. However, the unequivocal quantitative evidence of… Show more

This short briefing note summarises elements of Deloitte’s ongoing research into open data, which is being conducted in collaboration with the Open Data Institute.

The research programme has collected broad anecdotal evidence and some discrete statistics about open government data. Collectively these provide an indication of the value that open data can bring to the UK’s economy, and demonstrate that business use of open data is growing. However, the unequivocal quantitative evidence of economic benefit that the programme has sought is not yet available. Deloitte will continue to track and analyse such quantitative measures as the open data marketplace develops over the coming months.

Therefore, this briefing note defines the basic business models that are beginning to emerge, and how the current supply of and demand for open government data may be benefitting different sectors of the economy.

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Analysing data from a geographical perspective can help organisations paint a more detailed picture of the issues and events that affect public service delivery.

Connecting seemingly disparate data points by referencing their location can reveal the relationship between public services, businesses and citizens. The context of place is a universal language that everyone can understand, enabling organisations to cut through the noise, break down data silos and get to the root causes of the… Show more

Analysing data from a geographical perspective can help organisations paint a more detailed picture of the issues and events that affect public service delivery.

Connecting seemingly disparate data points by referencing their location can reveal the relationship between public services, businesses and citizens. The context of place is a universal language that everyone can understand, enabling organisations to cut through the noise, break down data silos and get to the root causes of the challenges they face.

In short, public sector bodies can use location data to develop geospatial insight that reshapes how decisions are made.

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The proliferation of so-called ‘big data’ and the increasing capability and reducing cost of technology are very seductive for retail financial services organisations seeking to improve their customer engagement and operational performance. But many simply do not appreciate the real costs – in terms of money and time – that burden ‘big’ approaches to big data programmes. And very few understand that the strength and quality of customer engagement bear little relation to the tools that have been… Show more

The proliferation of so-called ‘big data’ and the increasing capability and reducing cost of technology are very seductive for retail financial services organisations seeking to improve their customer engagement and operational performance. But many simply do not appreciate the real costs – in terms of money and time – that burden ‘big’ approaches to big data programmes. And very few understand that the strength and quality of customer engagement bear little relation to the tools that have been bought.

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For many businesses, research suggests that the focus on efforts related to big data has been largely on improved efficiency and operations. While those opportunities are impressive, the possibilities as to how big data might be used to ask new business questions and meet market needs can be even more intriguing.

“Data Nation 2012: Our lives in data” examines the UK public’s attitudes towards the collection and exploitation of their data by organisations in both the public and private sectors. Although the public is worried about the security and privacy of personal data, our research finds that people are also struggling to understand what data is collected and how it is used, and they are concerned about the lack of transparency from some organisations.

Open data – Driving growth, ingenuity and innovation has been researched and written in collaboration with Professor Nigel Shadbolt, head of the Web and Internet Science Group at the University of Southampton and co-director of the Government’s new Open Data Institute.

Data is the new capital of the global economy, and as organisations seek renewed growth, stronger performance and more meaningful customer engagement, the pressure to exploit data is immense.

In recent months… Show more

Open data – Driving growth, ingenuity and innovation has been researched and written in collaboration with Professor Nigel Shadbolt, head of the Web and Internet Science Group at the University of Southampton and co-director of the Government’s new Open Data Institute.

Data is the new capital of the global economy, and as organisations seek renewed growth, stronger performance and more meaningful customer engagement, the pressure to exploit data is immense.

In recent months, businesses have become hooked on ‘big data’ – the term coined to describe the unremitting increase in data volume and the technologies needed to collect, store, manage and analyse it. In contract, many businesses have a blinkered view of open data. Allowing anyone to use and redistribute data freely is viewed chiefly as a mechanism employed by governments to increase public service transparency and enable citizens to hold officials to account.

This publication presents Deloitte’s vision for open data – a subject that has, until now, been overshadowed unhelpfully by considerations of ‘big data’. Open data is about much more than improving government transparency and it is now emerging from its silent revolution
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The pressure to tackle financial crime has never been greater. But tightening regulation, growing demands by customers for integrity in firms’ financial dealings and increasing criminal sophistication are combining to create a perfect storm for the financial services sector.

Firms need to invest in bringing their data together to create an integrated approach to financial crime. Such an approach will align all business capabilities, including strategy, people, processes, technology and… Show more

The pressure to tackle financial crime has never been greater. But tightening regulation, growing demands by customers for integrity in firms’ financial dealings and increasing criminal sophistication are combining to create a perfect storm for the financial services sector.

Firms need to invest in bringing their data together to create an integrated approach to financial crime. Such an approach will align all business capabilities, including strategy, people, processes, technology and data, towards a more unified view of risk.

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The relationship between government, business and citizen is undergoing a fundamental change. In these times of continuing austerity, government leaders understand that opening up access to data can lead to greater public sector efficiency, transparency and accountability. But this is just the beginning. The United Kingdom is now pushing forward with its Growth Agenda, promising a future in which open data will deliver powerful, value-adding insights that benefit citizens, business, public… Show more

The relationship between government, business and citizen is undergoing a fundamental change. In these times of continuing austerity, government leaders understand that opening up access to data can lead to greater public sector efficiency, transparency and accountability. But this is just the beginning. The United Kingdom is now pushing forward with its Growth Agenda, promising a future in which open data will deliver powerful, value-adding insights that benefit citizens, business, public bodies and wider communities alike.

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