Esrak Islam

• Managed and motivated fellow colleague's KPI results through daily sales briefing.
• Increased business growth by generating new leads and turning them into quality corporate accounts.
• Helped reach 20/40 mark with 20% more accounts and 40% more referrals(November 2021).

• Awarded employee of the month in October 2018 for best CRM capture rate.
• Received world class key performance indicator (KPI) for Hugo Boss. This has been achieved through my consistent performance in selling multiple units to customers.
• Enrol personal clients to our integrated customer database for store driven customer relationship management, measures.
• Represented Hugo Boss at ‘John Lewis’ (Stratford 2017) for sale duration and uplifted 6.1% in Boss Orange sales from the… Show more

• Awarded employee of the month in October 2018 for best CRM capture rate.
• Received world class key performance indicator (KPI) for Hugo Boss. This has been achieved through my consistent performance in selling multiple units to customers.
• Enrol personal clients to our integrated customer database for store driven customer relationship management, measures.
• Represented Hugo Boss at ‘John Lewis’ (Stratford 2017) for sale duration and uplifted 6.1% in Boss Orange sales from the previous year. Show less

Key responsibilities:
· Research into IoT in regards to eSim technology and Telecommunication.
· Analyse online data in order to find out who key decision-makers and influencers of a company are.
· Analyse autonomously qualitative data.
· Seek and analyse data material online and through GSMA list.
· Analyse original and third party market research data.
· Communicate analytical results.
· Creation and input of reports for management.
· Collecting data on consumers… Show more

Key responsibilities:
· Research into IoT in regards to eSim technology and Telecommunication.
· Analyse online data in order to find out who key decision-makers and influencers of a company are.
· Analyse autonomously qualitative data.
· Seek and analyse data material online and through GSMA list.
· Analyse original and third party market research data.
· Communicate analytical results.
· Creation and input of reports for management.
· Collecting data on consumers, competitors and market place. Consolidating information into actionable items and reports.
· Compiling and analysing statistical data using modern and traditional methods to collect it.
· Use online market research and catalogue findings to databases.
· Provide competitive analysis on various companies market offerings, identify market trends, pricing/business models, sales and methods of operation. Show less

• Assisted customers in finding products in store.
• Answered customer queries and resolved customer issues.
• Developed interpersonal skills through regular interaction with customers and supporting other team members.

• Ensured standards for quality, customer service, health and safety were met. This was accomplished through ensuring my section was always tidy, and clear of any hazards and able to help customers with what they are looking for.
• Assisted customers with queries.
• Maintained inventory and ensured items were in stock within the shop floor.

• Increased sales and efficiency of the store by engaging in conversation with customers.
• Improved team working skills by working alongside my team in carrying out duties.

• Inserted and removed software
• Repaired troubleshooting issues
• Replaced PC’s hardware such as wires
• Prioritize work load depending on the importance of the repair with the use of tickets.