Gerard Bredenoord

This best practice guide focuses on legal processes as a way to view both the challenges and opportunities presented in legal practice. It provides guidance on how to break tasks into smaller, manageable steps that support change and how to increase tangible returns while concentrating on remaining competitive and client focused. The ultimate goal of this guide is to deliver information on the subject and implementable actions.

The focus of this guide is on Managing Partners, Practice… Show more

This best practice guide focuses on legal processes as a way to view both the challenges and opportunities presented in legal practice. It provides guidance on how to break tasks into smaller, manageable steps that support change and how to increase tangible returns while concentrating on remaining competitive and client focused. The ultimate goal of this guide is to deliver information on the subject and implementable actions.

The focus of this guide is on Managing Partners, Practice Group Chairs/ Regional Heads, and people responsible for matter management, profitability and service (product) delivery.

The guide advocates identifying and highlighting legal processes that can either benefit from a review or where there are significant opportunities to increase the firm’s value. Project Management is a method to achieve these efficiencies and relevant improvements in effectiveness. Show less

In law firms, Knowledge Management (KM) is principally about leveraging work done previously in order to deliver new work more efficiently so time can be reassigned to more valuable activities. This
is achieved in a number of ways, including using work done by other member firms across networks and preparing model documents for work that will arise.

This guide has been created to enable firm leadership to realize the benefits from KM practices without needing to become KM specialists.… Show more

In law firms, Knowledge Management (KM) is principally about leveraging work done previously in order to deliver new work more efficiently so time can be reassigned to more valuable activities. This
is achieved in a number of ways, including using work done by other member firms across networks and preparing model documents for work that will arise.

This guide has been created to enable firm leadership to realize the benefits from KM practices without needing to become KM specialists. It is intended as a practical guide for realizing benefits through a proactive KM strategy. Show less

Expert view: Using technology to enhance collaboration: Gerard explorers the role of technology in supporting collaborative working. He describes the factors that should be taken into account when choosing appropriate systems and tools for a law firm.

Gerard Bredenoord and Ben Rigby discuss how Linklaters developed 
a social media-based solution to its intranet needs

Master Slides of Panel Presentation on Next-Generation KM and Collaborative Working chaired and moderated by Cora Newell, Director, KM Insight Consulting

This article tells the story of the development of Linklaters' global search solution, how it came about and the cogent business reasons for it. A follow-up article next year in Managing Partner by myself and Gerard will discuss the lessons learned from the implementation process and the global impact on Linklaters.

Announcement of implementation of Search solution in 2011:

Gerard Bredenoord, head of knowledge management at Linklaters, said: "Okana’s Sense User Interface, combined with Autonomy’s IDOL enterprise search, provides the lawyers with an interface that allows both implicit and active conceptual searches, that deliver only the most relevant information."

PricewaterhouseCoopers’ internal strategy for Knowledge Management represents a consolidation of external best practices and internal experiences. This strategy focuses on the development and implementation of an environment which facilitates, supports and increases the codification and sharing of explicit and tacit knowledge. The author’s research examines how PwC’s KM activities can ensure that the aspects of knowledge “Hallways,” as defined by Nancy Dixon, will increase the collective… Show more

PricewaterhouseCoopers’ internal strategy for Knowledge Management represents a consolidation of external best practices and internal experiences. This strategy focuses on the development and implementation of an environment which facilitates, supports and increases the codification and sharing of explicit and tacit knowledge. The author’s research examines how PwC’s KM activities can ensure that the aspects of knowledge “Hallways,” as defined by Nancy Dixon, will increase the collective knowledge within the firm. Show less