Jon Gilbert

Virtual consultations to resolve immediate concerns quickly
• Presenting, Writing, Negotiating, Influencing, Cross-Culture etc

Face to Face & virtual (Zoom) Business English training
• Fora Space (Office space) - Spanish/Polish learners
• CDC Group PLC (Development Finance Institution DFI) - 1:1 French learner
• Richmond Pharmacology CRO (Contract Research Org - clinical trials) - Japanese learners

• Civil Service PAP DC (Positive Action Pathway Development Centre), coaching under-represented groups to increase their skills, knowledge and confidence to compete on an equal footing for promotion.
• Soft Skills training: Presenting with Confidence, Assertiveness, Coaching Skills for Managers

Delivering Communication Skills training to a global CRO (Contract Research Organisation) conducting Clinical Trials, including Effective Communication, Writing, Presenting, Negotiation, Expectation Management, Delivering Tough Messages, Personal Resilience, Dealing with Difficult People, Motivating Others

RPS (Reapit Property Software) for UK Estate Agencies (Sales & Lettings)

> On-site & in-house classroom and remote (GoTo Meeting) training
> End-users are Estate Agency staff, including Negotiators & Administrators
> Conduct Floor-walking in Estate Agency offices to support staff using RPS on ‘Go Live’
> Re-designed PowerPoint slides to ensure consistent delivery of all courses

Applications include Ovid, JBI, Amirsys, Acland’s, Bates’, Visible Body
> On-site & WebEx training for medical, academic & corporate institutions (UK, Ireland, EMEA & Nordics):
> End-users, including doctors, nurses, researchers, professors, students & librarians
> Internal staff/new-hire induction & sales certification

Online publications HR-inform - Employment Law & Best Practice for HR professionals ToolClicks - Training, Learning & Development resources
> Raised conversion rate by over 50% from free HR-inform 14 day trials to annual subscriptions
> Conducted on-site & WebEx training & demonstrations to trialists, subscribers & CIPD staff
> Developed outbound phone scripts & trained Customer Services to call and set up demos for trialists

> 1-to-1 cross-cultural seminars for Conducting Business Effectively in the UK, Canada, Japan
> 1-to-1 Business English communication skills coaching – presenting, writing, meeting

Clients: GE, Johnson & Johnson, Janssen-Cilag, Westinghouse

Virtual 1-to-1 training on-demand via Webinar to resolve specific difficulties fast
> Established my own business
> For global organisations whose employees require ‘good’ Business English to communicate & conduct business effectively worldwide.

Clients: Mentored Nova-Innovene (Switzerland) customer support agents for 90 minutes each

Trained Census Coordinators, Collectors & Special Enumerators

Interactive language learning software (over 30 languages)

• Built training function for new European office
• Delivered on-site & WebEx training to educational, corporate, government & third sector clients worldwide
• Created, maintained and updated training materials & documentation
• Developed sales scripts and conducted sales training for call centre and retail kiosk staff
• Made pre-sales presentations for major accounts
• Conducted new hire product familiarisation… Show more

Interactive language learning software (over 30 languages)

• Built training function for new European office
• Delivered on-site & WebEx training to educational, corporate, government & third sector clients worldwide
• Created, maintained and updated training materials & documentation
• Developed sales scripts and conducted sales training for call centre and retail kiosk staff
• Made pre-sales presentations for major accounts
• Conducted new hire product familiarisation training
• Demonstrated software at conferences, shows and educational seminars
• Provided Customer Support by phone or Webex
• Interacted with Technical Support and Product Development
• Received Media training to support PR events

Clients: Thomson-Reuters, Foreign Commonwealth Office, Metropolitan Police, HMP Canterbury, Skype, Amnesty International, Arcelor Mittal, Rio Tinto, Dufry Management, Expedia, KLM, Standard Chartered Bank, L’Oreal, Cushman & Wakefield, KCA Deutag, Mercer, Jumeirah Group, Givaudan Fragrances, Inchcape Shipping Services, GAP, New Look, TDK, Robert Bosch, Crown Agents, CHEP, Zegna, Defence School of Languages, Universities (Stuttgart, Tbilisi & Zirve), International Schools (Geneva, The Hague, Eindhoven, Zagreb, Frankfurt, Munich & Dresden), Glion Institute, Les Roches International School of Hotel Management, ACS, and numerous primary and secondary/high schools Show less

Hemsley Fraser, London
> Delivered presentation, negotiation, writing and business English open and client-specific courses, incorporating Accelerated Learning techniques
RM (Research Machines), Oxford
> Trained secondary school teachers to implement Kaleidos Maths Software and VTLE (Virtual Teaching & Learning Environment)
CultureSmart!Consulting, London
> Conducted cross-cultural awareness seminars for Companies’ employees relocating overseas, especially ‘Living &… Show more

Hemsley Fraser, London
> Delivered presentation, negotiation, writing and business English open and client-specific courses, incorporating Accelerated Learning techniques
RM (Research Machines), Oxford
> Trained secondary school teachers to implement Kaleidos Maths Software and VTLE (Virtual Teaching & Learning Environment)
CultureSmart!Consulting, London
> Conducted cross-cultural awareness seminars for Companies’ employees relocating overseas, especially ‘Living & Working in Japan’

Clients: BT (including India call centres), Carey Olsen, Charity Commission, Fortis Bank, Linklaters, MBDA, Metropolitan Police, Petro-Canada, RBS (Royal Bank of Scotland), Rolls Royce, Unipath, Vodafone
Show less

• Taught KS4 Years 7-11 through SATS up to GCSE

Delivered Business English Communication Skills to Japanese businesspeople & new graduates
> Presentation, meeting, negotiation, writing, telephone, CRM, social & listening

Clients: Adidas, Andersen, Aventis, BASF, Canon, Clariant, Credit Suisse, Delphi, Deutsche Bank, Ericsson, Hitachi, Kirin, Levi, Merrill Lynch, Mitsubishi, NEC, Nissay Dowa Insurance, Nivea-Kao, Nomura Securities, Novartis, NRI, P&G, Renault, Roche, Shinsei Bank, Sony, Sumitomo, Toa Reinsurance, Tokai Bank… Show more

Delivered Business English Communication Skills to Japanese businesspeople & new graduates
> Presentation, meeting, negotiation, writing, telephone, CRM, social & listening

Clients: Adidas, Andersen, Aventis, BASF, Canon, Clariant, Credit Suisse, Delphi, Deutsche Bank, Ericsson, Hitachi, Kirin, Levi, Merrill Lynch, Mitsubishi, NEC, Nissay Dowa Insurance, Nivea-Kao, Nomura Securities, Novartis, NRI, P&G, Renault, Roche, Shinsei Bank, Sony, Sumitomo, Toa Reinsurance, Tokai Bank, Yamanouchi Show less

Taught English to children (age 3 upwards) & adults from beginner to advanced level (also at BMW)

Built a worldwide network marketing organisation of personal care and nutrition products
> Canada, USA, Mexico City, Australia, New Zealand & UK

• Conducted a review for the UNDP (United Nations Development Programme) to standardise the hardware and software being used by Papua New Guinea’s National Computer Centre in Port Moresby, consulting closely with the Prime Minister and Senior Government officials to devise a strategy
• Undertook a study of Personnel System Requirements for a Government Department in Ottawa
• Developed a 5 Year Business Plan for the Nepal Government’s Computing Centre in Kathmandu, working with the Finance… Show more

• Conducted a review for the UNDP (United Nations Development Programme) to standardise the hardware and software being used by Papua New Guinea’s National Computer Centre in Port Moresby, consulting closely with the Prime Minister and Senior Government officials to devise a strategy
• Undertook a study of Personnel System Requirements for a Government Department in Ottawa
• Developed a 5 Year Business Plan for the Nepal Government’s Computing Centre in Kathmandu, working with the Finance Minister under the auspices of the UNDP Show less

> Analysed reporting requirements for the Transport Accident Commission
> Designed, developed & implemented a reporting module and delivered end-user training

> Project Manager for Financial Mgt System at IFC (International Finance Corporation) in DC, integrating Accounting, GL, Borrowing & Loans, responsible for analysis, design, implementation & training
> Analysed, designed, implemented & trained a range of finance, personnel and international aid applications within various Canadian Government Departments

Conducted feasibility studies, analysis, design, development and training for several Government Departments, notably CIDA (Canadian International Development Agency)

> Gathered regional requirements to develop & implement BBPS (Basic Budget Preparation System), then designed & delivered training across Canada
> Conducted EPOS (Electronic Point of Sale) training

Involved in feasibility studies, SDLC (System Development Life Cycle), end-user training, writing User Guides for Carleton University (medical appointments & billing), RCMP (Finance) & Government Departments, including PWC (Public Works Canada) Personnel System

Participated in design and development of a European Order Processing & Inventory Management System, including Implementation & Training in France

> Instructed swimming and water activities to infants, children and adults
> Responsible for administration, financing and staffing of all water activities

> Taught soccer, rugby, swimming, gymnastics, badminton etc and Maths up to ‘O’ level (KS4)
> Ran extra-curricula sports clubs, house competitions, football and swimming teams