About
ICT, Fintech, Customer Experience, Speech Tech Professional. Startup…
Articles by Haluk
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What Virtual Asset Service Providers (VASPs) Can Expect From MiCA Regulation
What Virtual Asset Service Providers (VASPs) Can Expect From MiCA Regulation
By Haluk Yetkin
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Fintech Evolution: Pioneering Services Redefining Tomorrow's Finance
Fintech Evolution: Pioneering Services Redefining Tomorrow's Finance
By Haluk Yetkin
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The Critical Role of Continuous AML Monitoring in Fintech: Preserving Integrity and Guardianship
The Critical Role of Continuous AML Monitoring in Fintech: Preserving Integrity and Guardianship
By Haluk Yetkin
Activity
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The Future of Banking is Here: How AI is Transforming the Industry Artificial intelligence (AI) is transforming banking by streamlining operations…
The Future of Banking is Here: How AI is Transforming the Industry Artificial intelligence (AI) is transforming banking by streamlining operations…
Liked by Haluk Yetkin
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🚀 Proud to have this amazing IT team at Thor Industries! Working with such a talented group is essential. Our teamwork and innovation are the keys…
🚀 Proud to have this amazing IT team at Thor Industries! Working with such a talented group is essential. Our teamwork and innovation are the keys…
Liked by Haluk Yetkin
Experience
Education
Licenses & Certifications
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Conflict Management
Orta Doğu Teknik Üniversitesi / Middle East Technical University
IssuedCredential ID 4c6c9010-96de-11ea-9a69-672699e29b02 -
Personel Stress Management
T.C. İçişleri Bakanlığı Afet ve Acil Durum Yönetimi Başkanlığı - AFAD
IssuedCredential ID 2c47715621028 -
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Volunteer Experience
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Emergency Communications Co-Ordinator (Volunteer)
NATO
- 2 months
Disaster and Humanitarian Relief
NATO CMEPEX 2004 EXERCISE BULGARIA
From 31 June to 2 July 2004 Bulgaria hosted one of the field exercises of the NATO Partnership Work Programme (PWP) for 2004-2005 (BUL 47.1.), which was a part of Civil Military Emergency
Planning Council for Southeastern Europe activities as well. The exercise involved a simulated multiple response by disaster response elements from assisting CMEPEX nations, operating as a Disaster Response Unit.
The aim of Exercise “CMEPEX 04” was to…NATO CMEPEX 2004 EXERCISE BULGARIA
From 31 June to 2 July 2004 Bulgaria hosted one of the field exercises of the NATO Partnership Work Programme (PWP) for 2004-2005 (BUL 47.1.), which was a part of Civil Military Emergency
Planning Council for Southeastern Europe activities as well. The exercise involved a simulated multiple response by disaster response elements from assisting CMEPEX nations, operating as a Disaster Response Unit.
The aim of Exercise “CMEPEX 04” was to practice CMEPC and EuroAtlantic Disaster Response
Coordination Centre (EADRCC) procedures and capabilities in order to improve the CMEPC
members and other South East European countries ability to respond to a disaster. -
Emergency Communications Coordinator (Volunteer)
Disaster and Emergency Management Authority (AFAD)
- Present 27 years 8 months
Disaster and Humanitarian Relief
Publications
Courses
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ACRA CONTROL DATA ACQUISITION SYSTEMS
DUBLIN/IRELAND
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ALCATEL ACFE
ALCATEL UNIVERSITY
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ASTELIA GSM,GPRS,UMTS NETWORK MONITORING SYSTEMS
RENNES/FRANCE
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CYBERTECH MYNAVOICE RECORDING SOLUTIONS
ALKMAAR/NL
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EFFECTIVE COMMUNICATION
Minu Edis
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ETRALI ETRADEAL TRADING SOLUTIONS
MILANO/ITALY
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GENESYS CTI SOLUTIONS
GENESYS UNIVERSITY
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GSM TECHNOLOGIES AND SOLUTIONS
GATWICK/UK
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HP QFINITI WFO CONTACT CENTER SOLUTIONS
DALLAS/USA
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INTEC INTERCONNECT ITU BILLING OSS/BSS SOLUTIONS
CAPETOWN/S.AFRICA
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NEURO LEADERSHIP
ACADEMY NEURO
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NICE CONTACT CENTER SOLUTIONS
SOUTHAMPTON/UK
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NICE PERFORM CONTACT CENTER SOLUTIONS
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PLENEXA WORK FORCE MANAGEMENT SYSTEM
PARIS/FRANCE
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QUALITY MANAGEMENT
TSE / TURKEY
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RACAL AQM CONTACT CENTER QUALITY MANAGEMENT
SOUTHAMPTON/UK
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RACAL MIRRA VOICE RECORDING SERVER
SOUTHAMPTON/UK
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RACAL RAPIDAX RANGER DTL VOICE RECORDING SYSTEM
SOUTHAMPTON/UK
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RACAL RECORDERLINK CTI SYSTEM
SOUTHAMPTON/UK
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RACAL WORDNET DIGITAL VOICE RECORDING SYSTEM
SOUTHAMPTON/UK
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RACAL WORDSAFE/MAXIMA RECORDING SYSTEM
SOUTHAMPTON/UK
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SALES TECHNIQUES
SOUTHAMPTON/UK
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THALES PRISM RT MONITORING & Q/A SOLUTION
EDINBURGH/SCOTLAND
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VERINT I360 WFM INSTALLATION & CONFIGURATION
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VERINT ETRALI FINANCIAL TRADING RECORDING SOLUTIONS
WEYBRIDGE/UK
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VERINT I360 V11.1 ADVANCED TROUBLESHOOTING
TELAVIV/ISRAEL
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VERINT I360 V11.1 WFO INSTALLATION & CONFIGURATION
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VERINT I360 WFO APPLICATON CONSULTANCY
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VERINT IMPACT I360 CONTACT CENTER SOLUTIONS
TELAVIV/ISRAEL
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VERINT IMPACT I360 V11 CONTACT CENTER SOLUTIONS
TELAVIV/ISRAEL
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VERINT ULTRA CONTACT CENTER SOLUTIONS
TELAVIV/ISRAEL
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VERINT ULTRA CONTACT CENTER SOLUTIONS (ADVANCED)
TELAVIV/ISRAEL
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VOIP MASTER
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Projects
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IS INVESTMENT MULTI LOCATION REC PROJECT
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ING RETIREMENT CALL CENTER REC PROJECT
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MARS ENTERTAINMENT GROUP INBOUND PROJECT
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NEF INBOUND/OUTBOUND PROJECT
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DENIZBANK CONTACT CENTER WFO/SPEECH ANALYTICS PROJECT
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AVEA CONTACT CENTER WFM + ADVANCED QM PROJECT
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MTN IRANCELL WFM PROJECT
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MTN IRANCELL CONTACT CENTER REC/QM PROJECT
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AVEA MANTA DIGITAL CROSS CONNECT PROJECT
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IBB ALO 153 CONTACT CENTER PROJECT
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ZTE TURKSAT SPEECH ENABLED STB PROJECT
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AVEA CONTACT CENTER SPEECH ANALYTICS PROJECT
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INGBANK CONTACT CENTER WFO PROJECT
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AKBANK CALL CENTER REC/QM PROJECT
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AKBANK OPERATION CENTER REC PROJECT
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ALBARAKA TURK BANK CALL CENTER REC/QM PROJECT
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ALD AUTO CONTACT CENTER REC PROJECT
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ALKHAIR CAPITAL FOREX HEAD OFFICE REC PROJECT
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ATIG FOREX HEAD OFFICE and BRANCHS REC PROJECT
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AVEA CONTACT CENTER REC/QM PROJECT
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CITIBANK CALL CENTER REC/QM PROJECT
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CITIBANK TREASURY TRADING REC PROJECT
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CONNECT CONTACT CENTER IT/TELCO PROJECT
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CREDIT AGRICOLE BANK DISASTER RECOVERY REC PROJECT
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DENIZ INVESTMENT REC PROJECT
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DENIZBANK BRANCH RECORDING & HEAD OFFICE INBOUND REC PROJECT
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DIGITURK CALL CENTER REC/QM/DATA MINING PROJECT
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DOGUS AUTO CONTACT CENTER REC PROJECT
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EGSBANK CALL CENTER REC/QM PROJECT
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EKOL LOGISTIC CALL CENTER REC/QM PROJECT
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ENTAS TOURISM CONTACT CENTER REC PROJECT
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ESBANK CALL CENTER REC/QM PROJECT
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GARANTIBANK CALL CENTER REC/QM PROJECT
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GSD HOLDING CONTACT CENTER REC PROJECT
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IGDAS CALL CENTER REC/QM PROJECT
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IKEA CALL CENTER RECORDING PROJECT
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IKTISAT BANK CALL CENTER REC PROJECT
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IMKB RECORDER PROJECT
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ISBANK CONTACT CENTER REC/QM PROJECT
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ISTANBUL FIRE DEPARTMENT CONTACT CENTER REC PROJECT
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ISTANBUL METROPOLITAN MUNICIPALITY (153) REC & QM PROJECT
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IZMIR METROPOLITAN MUNICIPALITY CALL CENTER PROJECT
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KUVEYT TURK BANK CALL CENTER REC PROJECT
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LAING-ALARKO-MARUBENI UZBEKISTAN 3 AIRPORT MODERNIZATION PROJECT
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ODEON TOURISM CONTACT CENTER REC PROJECT
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ONUR AIR CALL CENTER PROJECT
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PAMUKBANK CALL CENTER REC/QM PROJECT
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POLICE 155 RECORDING PROJECT
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SIEMENS BUSINESS SERVICES CALL CENTER REC/QM PROJECT
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SOMPO JAPAN CONTACT CENTER REC PROJECT
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STATE AIRPORTS AUTHORITY ATC RECORDING PROJECT
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SUMERBANK CALL CENTER REC/QM PROJECT
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TEB BANK (BNP PARIBAS) Private Branchs Multi Locations REC PROJECT
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TEB BNP PARIBAS CALL CENTER REC/QM PROJECT
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TEB BNP PARIBAS PRIVATE BANKING REC PROJECT
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TEB BNP PARIBAS TREASURY TRADING REC PROJECT
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TURKISH AIR FORCES ATC RECORDING PROJECT
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TURKISH AIR FORCES F4 TEST SYSTEMS PROJECT
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TURKISH AIRLINES SHANGHAI OFFICE ASIA ZONE CONTACT CENTER REC PROJECT
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TURKIYE FINANS CALL CENTER & HEAD OFFICE REC PROJECT
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VAILLANT CALL CENTER REC/QM PROJECT
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VAKIFBANK CALL CENTER REC/QM PROJECT
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YAPI KREDI BANK CALL CENTER REC/QM PROJECT
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ZEYTINBURNU MUNICIPALITY CONTACT CENTER REC/QM PROJECT
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Honors & Awards
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Best Complex Project
Verint APAC
http://www.haberler.com/sistas-a-verint-den-odul-6221495-haberi/
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Best Performed Partner (Sales) EMEA
RACAL RECORDERS
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Best Performed Partner (Support) EMEA
RACAL RECORDERS
Languages
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English
Full professional proficiency
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Azerbaijani
Professional working proficiency
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Turkish
Native or bilingual proficiency
Recommendations received
21 people have recommended Haluk
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Eid Mubarak to all our customers and partners. #eidmubarak
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