About
🤘 My name is James Dodkins, you might know me as ‘The Customer Experience Rockstar’…
Articles by James
Contributions
Activity
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🤖 Machine Customers are here to mess up your processes! #cx #cs #machinecustomers Check out the full episode on Spotify here:…
🤖 Machine Customers are here to mess up your processes! #cx #cs #machinecustomers Check out the full episode on Spotify here:…
Shared by James Dodkins
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🤖 What if bots are talking to bots? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
🤖 What if bots are talking to bots? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
Shared by James Dodkins
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🤖 Get ready for Machine Customers - 3 step process. #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
🤖 Get ready for Machine Customers - 3 step process. #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
Shared by James Dodkins
Experience
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Education
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Yes
Licenses & Certifications
Volunteer Experience
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Lean Six Sigma Group Manager
International Standard for Lean Six Sigma (ISLSS)
- Present 9 years 5 months
Education
We are joining together to network, to learn, to develop business, Jobs, careers, certification opportunities, to participate in best practice sharing, and maintain & build new relationships.
We are a global community, uniting all White Belt (WB), Yellow Belt (YB), Green Belt (GB), Project Managers (PM), Black Belt (BB), Master Back Belt (MBB), Project Sponsor (PS), Deployment Champion (DC), Executive Leader (EL), Kaizen Practitioner or Facilitator or Lean Master, Auditors, Continuous…We are joining together to network, to learn, to develop business, Jobs, careers, certification opportunities, to participate in best practice sharing, and maintain & build new relationships.
We are a global community, uniting all White Belt (WB), Yellow Belt (YB), Green Belt (GB), Project Managers (PM), Black Belt (BB), Master Back Belt (MBB), Project Sponsor (PS), Deployment Champion (DC), Executive Leader (EL), Kaizen Practitioner or Facilitator or Lean Master, Auditors, Continuous Improvement, Management Consultants, Program Managers, Business Owners, Students, Professors, & Engineers.
We are Lean Six Sigma Professionals, Practitioners, & students of Lean Six Sigma, Lean, Six Sigma, Operational Excellence, TQPI, Business Process Management, business analyst, BPM, Kaizen, TPS, Project Management, Change Management, Strategy, Supply Chain, Innovation, Quality Control, ISO, SCOR, TRIZ, Theory of Constraints, ToC, ITIL, CMMI, Malcolm Baldrige, TQM, Total Quality Management, Industrial Engineers, BPM, & Process Excellence.
We are a central hub for authors books, articles, white papers, podcasts, blogs, events and conferences. Consultants, and thought leaders are visiting regularly to support members in projects, productivity, training, skills development, coaching, mentoring, financials, statistical software, simulation, teams, organizational development, and more…. We practice in every Industry and have private subgroups for special topics such as Healthcare, Private Sector, Jobs, BPM, Information Technology, Kaizen, & Operational Excellence -
PEX Week Keynote Speaker
Process Excellence Network (PEX Network - a division of IQPC)
- Present 13 years 5 months
Education
The Process Excellence Network facilitates access to content for Process Excellence, Lean, Six Sigma, Business Process Management, BPM practitioners. Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within your organization.
FREE Lean Six Sigma and BPM content - register at the Process Excellence Network (PEX Network)…The Process Excellence Network facilitates access to content for Process Excellence, Lean, Six Sigma, Business Process Management, BPM practitioners. Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within your organization.
FREE Lean Six Sigma and BPM content - register at the Process Excellence Network (PEX Network) http://tiny.cc/tpkd0
As our industry becomes more dependent on the web for information, the PEX Network has been developed to provide process focused professionals with instant access to information.
Having run global events in the Lean Six Sigma and Process Excellence community for over a decade, IQPC and the PEX Nework are uniquely positioned to provide a comprehensive library of articles, podcasts, webinars, video, blogs & seminars gathered from our events & our global network with leaders in the community.
Visit Our Website: http://www.processexcellencenetwork.com
Join our Facebook: http://www.facebook.com/pages/Six-Sigma-IQ/64551600809
Follow us on Twitter: http://twitter.com/PEXNetwork
The PEX Network are Sponsors of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups?mostPopular=&gid=37987 -
Board of Advisors & Ambassador
Compass Business Club
- Present 9 years 5 months
Education
Compass Business Club is a members only online community where professionals get access to the latest and greatest process improvement, customer experience, customer centricity and business transformation news, articles, videos, webinars, white papers, training, coaching, private closed forums and access to the world’s top thought leader's cutting edge content.
Exclusively airing the hit online TV series "Process Hacker".
Join here at http://www.compassbusinessclub.coml
Publications
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136 Ideas For Rockstar Employee Engagement
KDP
Number 1 Best Seller In 4 Different Categories
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A Customer Carol
See publicationNumber 1 New Release on Amazon.com
A customer experience adaptation of 'A Christmas Carol' by Charles Dickens.
On Customer Experience Day Eve, Scrooge is visited by a series of ghosts, starting with his old business partner, Jacob Marley. The three customer experience spirits which follow, the Ghosts of Customer Experience Past, Customer Experience Present and Customer Experience Yet to Come, show Scrooge how his mean behaviour towards his customers has affected those around him…Number 1 New Release on Amazon.com
A customer experience adaptation of 'A Christmas Carol' by Charles Dickens.
On Customer Experience Day Eve, Scrooge is visited by a series of ghosts, starting with his old business partner, Jacob Marley. The three customer experience spirits which follow, the Ghosts of Customer Experience Past, Customer Experience Present and Customer Experience Yet to Come, show Scrooge how his mean behaviour towards his customers has affected those around him and his business. At the end of the story, he is relieved to discover that there is still time for him to change and we see him transformed into a generous and kind-hearted, customer loving human being. All profits from this book will be donated to charity.
The charity chosen is SIFA Fireside, a charity that helps combat homelessness in and around Birmingham, UK. -
The Process Tactics Playbook
Sharp and to the point helpers for folks up to their necks in the process mire. It is about how we get process done to win the triple crown, reducing costs, growing revenues and enhancing customer service.
Concise and deliberate moves to make life easier for the process professional, whether that is Lean Six Sigma, Business Process Management, Customer Experience Management, Business Process Reengineering or Customer Centricity.
Here you find advice from 'been there and done it'…Sharp and to the point helpers for folks up to their necks in the process mire. It is about how we get process done to win the triple crown, reducing costs, growing revenues and enhancing customer service.
Concise and deliberate moves to make life easier for the process professional, whether that is Lean Six Sigma, Business Process Management, Customer Experience Management, Business Process Reengineering or Customer Centricity.
Here you find advice from 'been there and done it' guys working with the worlds leading companies including Apple, Google, Emirates, Zara, Zappos, H&M, Singapore Airlines, Amazon and more.Other authors -
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Foundations for Customer Centricity
See publicationLet one of the world's leading customer centricity experts, James Dodkins, guide you along the path towards true customer centricity in a book that will change the way you think about business forever.
This is a short, easy to digest and life changing story. Foundations is THE business story of the 21st century. Think you know customer centricity? Think again.
Courses
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Certified Process Professional
CPP
Projects
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FREE - CEM Leaders Masterclass & Templates
Are you a Manager or Executive looking to learn the steps to Customer Experience Management mastery? https://bit.ly/CEMLeaders
If you are, then attending one of our free 3 hour sessions will be perfect for you. We will be running morning and afternoon sessions at the Marriott County Hall in London from Monday 17th October - Friday 21st October. Register - https://bit.ly/CEMLeaders
You will learn:
• Who is using Customer Experience Management.
• What results these leaders are…Are you a Manager or Executive looking to learn the steps to Customer Experience Management mastery? https://bit.ly/CEMLeaders
If you are, then attending one of our free 3 hour sessions will be perfect for you. We will be running morning and afternoon sessions at the Marriott County Hall in London from Monday 17th October - Friday 21st October. Register - https://bit.ly/CEMLeaders
You will learn:
• Who is using Customer Experience Management.
• What results these leaders are achieving.
• The 8 step methodology that the world's leading companies use as their CEM backbone.
• The number 1 mistake 99% of companies are making when it comes to CEM.
• Simple questions that give CEM break throughs within minutes.
• The strange game that guarantees that you'll never think about CEM in the same way again.Other creators -
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Certified Process Professional
Transform your business performance through process and customer experience improvements to enhance customer experience, grow revenues and reduce costs concurrently
Success is being achieved by those who are driving transformation initiatives by developing more mature process improvement standards and performance metrics with innovative technology for increased customer experience. The Certified Process Professional® program delivers practical case studies, proven techniques and the…Transform your business performance through process and customer experience improvements to enhance customer experience, grow revenues and reduce costs concurrently
Success is being achieved by those who are driving transformation initiatives by developing more mature process improvement standards and performance metrics with innovative technology for increased customer experience. The Certified Process Professional® program delivers practical case studies, proven techniques and the CEMMethod™ in an interactive hands-on approach with fellow professionals.
Discover how to:
Increase customer satisfaction by understanding and measuring customer values, and embedding them into your processes and operational framework
Adapt your culture and deliver efficient change management programs by driving employee performance levels and intrinsic processes to maintain pace with strategic initiatives and remain competitive`
Align innovation in technology, data analytics and the digital landscape to accelerate process enhancements and deliver more efficient operational results`
Maximise Lean SixSigma principles, tools and techniques to add value to the business’ bottom line and allow employees to drive continuous improvement `
Improve performance levels and operational effectiveness through leadership techniques and metrics
Other creators -
Honors & Awards
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UK's Most Outstanding Keynote Speaker
Corporate Vision Magazine
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UK's #1 CX Influencer
Customer Experience Magazine
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WORLD #17 CUSTOMER SERVICE GURU
GLOBAL GURUS
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WORLD #16 TOP CX INFLUENNCER
CGSINC
Customer retention is becoming a rising concern among business leaders. After all, a 2014 Ebiquity survey revealed that 60% of consumers that intended to fulfill a business transaction or make a purchase chose not to because of a poor service experience.[1] Read on to learn how to improve your customer experience from the very best: the top 20 customer experience influencers.
https://www.cgsinc.com/blog/19-customer-experience-influencers-you-need-follow-now
Languages
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English
Native or bilingual proficiency
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German
Limited working proficiency
Organizations
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International Standard for Lean Six Sigma (ISLSS)
Manager of the Lean Six Sigma Group
- PresentWe are joining together to network, to learn, to develop business, Jobs, careers, certification opportunities, to participate in best practice sharing, and maintain & build new relationships. https://www.linkedin.com/groups/Lean-Six-Sigma-37987 We are a global community, uniting all White Belt (WB), Yellow Belt (YB), Green Belt (GB), Project Managers (PM), Black Belt (BB), Master Back Belt (MBB), Project Sponsor (PS), Deployment Champion (DC), Executive Leader (EL), Kaizen Practitioner or…
We are joining together to network, to learn, to develop business, Jobs, careers, certification opportunities, to participate in best practice sharing, and maintain & build new relationships. https://www.linkedin.com/groups/Lean-Six-Sigma-37987 We are a global community, uniting all White Belt (WB), Yellow Belt (YB), Green Belt (GB), Project Managers (PM), Black Belt (BB), Master Back Belt (MBB), Project Sponsor (PS), Deployment Champion (DC), Executive Leader (EL), Kaizen Practitioner or Facilitator or Lean Master, Auditors, Continuous Improvement, Management Consultants, Program Managers, Business Owners, Students, Professors, & Engineers. We are Lean Six Sigma Professionals, Practitioners, & students of Lean Six Sigma, Lean, Six Sigma, Operational Excellence, TQPI, Business Process Management, business analyst, BPM, Kaizen, TPS, Project Management, Change Management, Strategy, Supply Chain, Innovation, Quality Control, ISO, SCOR, TRIZ, Theory of Constraints, ToC, ITIL, CMMI, Malcolm Baldrige, TQM, Total Quality Management, Industrial Engineers, BPM, & Process Excellence. We are a central hub for author’s books, articles, white papers, podcasts, blogs, events and conferences. Consultants, and thought leaders are visiting regularly to support members in projects, productivity, training, skills development, coaching, mentoring, financials, statistical software, simulation, teams, organizational development, and more…. We practice in every Industry and have private subgroups for special topics such as Healthcare, Private Sector, Jobs, BPM, Information Technology, Kaizen, & Operational Excellence
Recommendations received
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LinkedIn User
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Join now to viewMore activity by James
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🤖 Machine Customers - How you gonna react? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
🤖 Machine Customers - How you gonna react? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
Shared by James Dodkins
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🤖 What are the Machine Customer security worries? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
🤖 What are the Machine Customer security worries? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
Shared by James Dodkins
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😭 They can always hear you you know. #callcenter #contactcenter #customerservice
😭 They can always hear you you know. #callcenter #contactcenter #customerservice
Shared by James Dodkins
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🤖 How is AI going to enable Machine Customers? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
🤖 How is AI going to enable Machine Customers? #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
Shared by James Dodkins
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🤖 What’s the Machine Customer adoption going to be like? #cx #cs #machinecustomers Check out the full episode on Spotify here:…
🤖 What’s the Machine Customer adoption going to be like? #cx #cs #machinecustomers Check out the full episode on Spotify here:…
Shared by James Dodkins
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🤖 Are you ready for these brand new interaction types? #cx #cs #machinecustomers Check out the full episode on Spotify here:…
🤖 Are you ready for these brand new interaction types? #cx #cs #machinecustomers Check out the full episode on Spotify here:…
Shared by James Dodkins
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🤖 I’m well excited about Machine Customers 😂 #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
🤖 I’m well excited about Machine Customers 😂 #cx #cs #machinecustomers Check out the full episode on Spotify here: https://lnkd.in/d8nn2rE9
Shared by James Dodkins
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