Jas Sagoo

Jas Sagoo

Legal Operations Associate and Compliance

London, England, United Kingdom
737 followers 500+ connections

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Kingston University

About

Committed to helping others, both in my personal and professional life and seeing results is what motivates me the most. I am comfortable doing this within a team or as an individual.

If you want to get something done or escalated efficiently, methodically and accurately... you come to me and staying organised and multitasking gives me a thrill, luckily!

I like to take ownership of situations and tasks, be them large projects or small favours and see them through from beginning to end. Why? This allows me the opportunity to communicate with internal and external stakeholders and learn new things from new people, which is a bonus! Nothing beats the sense of accomplishment and feeling that someone is confident enough to rely you.

I appreciate the importance of rules, regulations and processes and I do not shy away from teaching, implementing and enhancing these for both the wider benefit of my organisation as well as the team.

I have previous experience in managing a team of 6-7 individuals, project oversight, working in the car rental/sales industry, the retail industry , legal support and customer services.

When I am not working, I am at the gym, socialising/travelling/doing activities (preferably in the sun and within Covid guidelines) with my friends and family. I am always eating/cooking and brunching too!

I am ready for and seeking more responsibility and the opportunity to learn new things and enhance and refine my existing skillset. I want to be able to apply and bring my present qualities, ideas and skills and put them into practice within my career and make a more significant change and impact.

Activity

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Experience

  • ECI Graphic

    Legal operations and compliance

    ECI

    - Present 2 years 10 months

    London, England, United Kingdom

  • Thomson Reuters

    Thomson Reuters

    3 years 7 months

    • Thomson Reuters Graphic

      Legal Online Support Consultant

      Thomson Reuters

      - 1 year 11 months

      Canary wharf

      • Take ownership of and deal with escalated matters, working with other internal global stakeholders, to troubleshoot where necessary and assist with quality checks
      • Revised and worked alongside Global Internal Stakeholders to implement new best practices and processes (working remotely during Covid), ensuring the highest level of customer satisfaction is maintained, meeting SLAs
      • Accountable for, ensuring a high standard of productivity, efficiency and quality of work is always…

      • Take ownership of and deal with escalated matters, working with other internal global stakeholders, to troubleshoot where necessary and assist with quality checks
      • Revised and worked alongside Global Internal Stakeholders to implement new best practices and processes (working remotely during Covid), ensuring the highest level of customer satisfaction is maintained, meeting SLAs
      • Accountable for, ensuring a high standard of productivity, efficiency and quality of work is always met
      • Facilitate the new-starter on-boarding/training sessions focusing on best practices and product specific training
      • Provide access/content/functionality/technical related support for a range of Online Legal and Technical Products to the legal profession
      • Managed a product migration, as the Customer Support representative, of a product onto a new platform. Attended weekly meetings discussing risk, mitigation and customer feedback as well as providing specialist product support and knowledge to both internal and external users.
      • Host regular refresher training sessions for the wider team surrounding complex troubleshooting queries, product knowledge and support experience
      • Host weekly smaller team meetings, to ensure that we are working as efficiently and effectively as we can be
      • Provide support and solutions to all queries received primarily via phone and email managed hand-offs where required
      • Act as a noticeboard for the team by accumulating any updates that affect us and Business Globally
      • Continuously maintain a robust product knowledge across of all Thomson Reuters Legal and technical products (as well as the new Tax products)
      • Attend weekly Service Cloud/Salesforce update meetings, discussing enhancements and any ongoing potential technical issues, ensuring that I feedback to the team ways in which we can best work using our case management system, moving forward, and make certain we maintain a high level of Customer Service

    • Thomson Reuters Graphic

      Legal Product Support Executive

      Thomson Reuters

      - 1 year 9 months

      London, United Kingdom

      • Provided access-related, content-related, functionality-related and technical support for a variety of Online Legal and Technical Products to customers (within the Legal Profession mainly)
      • Provided support and solutions to all queries received primarily via phone and email managed hand-offs where required
      • Took ownership of a matters, as an individual, working with other teams globally, to troubleshoot where necessary
      • Developed and maintained a robust product knowledge across of…

      • Provided access-related, content-related, functionality-related and technical support for a variety of Online Legal and Technical Products to customers (within the Legal Profession mainly)
      • Provided support and solutions to all queries received primarily via phone and email managed hand-offs where required
      • Took ownership of a matters, as an individual, working with other teams globally, to troubleshoot where necessary
      • Developed and maintained a robust product knowledge across of all Thomson Reuters Legal and technical products (as well as the new Tax products).
      • Adhered to best practices and processes, ensuring the highest level of customer satisfaction was maintained whilst meeting agreed SLAs
      • Accountable for, both as an individual and a team member, ensuring a high standard of productivity, efficiency and quality was met, as defined by the Team Manager

  • Enterprise Rent-A-Car Graphic

    Management Trainee

    Enterprise Rent-A-Car

    - 2 years 5 months

    • Initially completed a 12-month work placement with the firm during LLB (Hons) programme before being promoted to a branch leadership role and being offered a place on the company’s Business Management Training Programme on graduation
    • Fulfilled the role of Branch Manager, overseeing all aspects of the day-to-day operation of a busy vehicle rental office with a fleet of 20 cars serving a mix of account customers and private individuals / one-off hires
    • Lead a team of 6 staff in branch,…

    • Initially completed a 12-month work placement with the firm during LLB (Hons) programme before being promoted to a branch leadership role and being offered a place on the company’s Business Management Training Programme on graduation
    • Fulfilled the role of Branch Manager, overseeing all aspects of the day-to-day operation of a busy vehicle rental office with a fleet of 20 cars serving a mix of account customers and private individuals / one-off hires
    • Lead a team of 6 staff in branch, including task delegation, rota planning as well as providing operational guidance and support; responsible for handling performance appraisal and training for team members
    • Oversee all aspects of office management, including administration, facilities management and Health & Safety, undertaking Risk Assessments for all business operations in-branch and ensuring adherence to all internal policies and procedures
    • Role also includes responsibility for making service calls to account holders to maintain and develop business relationships and resolve account issues as well as cold-calling to secure new business from insurance companies and body-shops
    • Manage customer service in-branch, including booking in reservations and handling complaints and issues; involves regular liaison with international customers, using Spanish language skills to aid communication
    • Regularly hold sole responsibility for branch operation in this post; provides cover in other local branches in the region as well as supporting branch teams to resolve business issues as required

  • On Target Recruitment Graphic

    Receptionist

    On Target Recruitment

    - 2 months

    Barwell Business Park

    • Undertook a broad range of administrative and sales duties to support recruitment operations
    • Included shadowing a Recruitment Consultant working on a range of business and construction vacancies for various clients
    • Supported sales activities by researching and cold-calling potential new clients, ensuring consistent achievement of personal sales targets; included explaining contracts / worker insurance and legalities around payment terms to clients
    • Assisted in candidate…

    • Undertook a broad range of administrative and sales duties to support recruitment operations
    • Included shadowing a Recruitment Consultant working on a range of business and construction vacancies for various clients
    • Supported sales activities by researching and cold-calling potential new clients, ensuring consistent achievement of personal sales targets; included explaining contracts / worker insurance and legalities around payment terms to clients
    • Assisted in candidate recruitment and selection, including conducting searches to match profiles to vacancies; responsible for checking candidate’s eligibility to work through verifying identification documents

  • Waitrose Graphic

    Operations

    Waitrose

    - 3 years 1 month

    • Undertook the full range of retail duties in this role including serving customers at the till, processing payment and directing customers to items in store as well as supporting stock replenishment and merchandising

  • Lawyer Assistant

    Gill and Co Solicitors

    - 1 month

    Ley Street, Ilford

    • Self-organised this 3-week work experience placement with a busy Family Law practice
    • Undertook a range of basic legal administration and support functions as well as shadowing more experienced staff and observing court proceedings
    • Administrative duties included organising case bundles for Lawyers as well as photocopying, faxing, printing and typing up letters, gaining experience in managing and preparing legal documents using Microsoft Excel and Microsoft Word
    • Shadowed a…

    • Self-organised this 3-week work experience placement with a busy Family Law practice
    • Undertook a range of basic legal administration and support functions as well as shadowing more experienced staff and observing court proceedings
    • Administrative duties included organising case bundles for Lawyers as well as photocopying, faxing, printing and typing up letters, gaining experience in managing and preparing legal documents using Microsoft Excel and Microsoft Word
    • Shadowed a Partner in the firm, accompanying them to proceedings at the Family Court in Chancery Lane; sat in on meetings with clients prior to the hearing

Education

  • Kingston University

    Law (LLB) Hons LLB Law

    -

    Four year LLB Law degree with a year professional placement

  • Parmiters school

    A level Sixth form, A-levels(As and A2 level)

    -

    Activities and Societies: Law Society founder member

    As Level: Maths, Spanish, English(Literature and Language), History

    A2 Level: Spanish, English(Literature and Language), History

  • Abbots hill school

    Gcse Primary, Junior and Senior school

    -

    Activities and Societies: Lacrosse, netball, debate, athletics

    GCSEs obtained: English Language(A), English Literature(A*), Maths(A), Biology(B), Physics(B), Chemistry(A), ICT(A), RS(A), Geography (A), History(A*), Spanish(A*)

Licenses & Certifications

Volunteer Experience

  • Cancer Research UK Graphic

    Shop Floor Assistant

    Cancer Research UK

    - 2 years 9 months

    Health

    • Opened up the store in the mornings
    • Till-trained and given sole responsibility during my shifts
    • Promotions, pricing products and general shop-floor organisation
    • Promotion of the charity-charity events and taking part in fundraising activities
    • Team work was essential

  • Volunteering to teach secondary school students

    Volunteer teacher Lima, Peru

    - Present 11 years 2 months

    Education

    • Undertook extensive research using a variety of sources to create structured interactive lesson plans
    • Developed communication skills whilst teaching, taking in consideration the age and knowledge of my students (used Spanish speaking skills)
    • Further developed team building skills by planning lessons with other volunteers
    • Attended workshops providing insight into the educational system

  • Volunteer

    Global first aid

    - 3 months

    Health

    • Aided in organising charity events-gathering raffle prizes (making further connections), promoting the charity and work that takes place
    • Team work and communications essential

Honors & Awards

  • Richard Bachelor Duke of Edinburgh Cup

    Richard Bachelor

    I was awarded this cup for an "outstanding performance in all aspects of the Duke of Edinburgh Scheme" (Bronze and Silver)

  • Athletics Cup

    -

    I was awarded this for my participation in athletics and my outstanding performances

  • 100m Sprint Relay A team (Gold Medal)

    County Coordinator

    My team and myself were awarded this for coming first place in the race.

  • Top 100 poets of Britain

    Forward Press Co

    I had entered may competitions, to which my poems had been published, however on this particular occasion, I managed to be put into the top 100 poets of Britain at such a young age.

Languages

  • English

    Native or bilingual proficiency

  • Punjabi

    Native or bilingual proficiency

  • Spanish

    Limited working proficiency

Organizations

  • AAWL (Asian Women's Lawyers Society)

    -

    - Present

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