About
Big Picture Training helps social housing providers and non-profits in Australia and the…
Articles by Jo
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There is a “why” behind every complaint that at first you might not understand
There is a “why” behind every complaint that at first you might not understand
By Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Raising the customer service bar
Raising the customer service bar
By Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Tips and tricks for working at home
Tips and tricks for working at home
By Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
Contributions
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You're addressing a diverse corporate audience. How can you tailor your speech to resonate with everyone?
Storytelling is an exceptionally good way to engage a diverse audience because it taps into universal human experiences and emotions, which transcend cultural, linguistic, and social differences.
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Here's how you can effectively communicate deadline expectations with customers in a customer service role.
This is the step that is often overlooked. Customers appreciate a follow up. It shows you care. If things have gone wrong, It gives you the opportunity to put things right without frustrating the customer by having them chase you.
Activity
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The first ever #housingcommunitysummit took place in Liverpool this week. Our Head of Housing, Sophie Hayward, CIHCM was there representing…
The first ever #housingcommunitysummit took place in Liverpool this week. Our Head of Housing, Sophie Hayward, CIHCM was there representing…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Calling all our contacts in the Special Educational Needs environment - please share with your networks! Northease Manor School is a centre of…
Calling all our contacts in the Special Educational Needs environment - please share with your networks! Northease Manor School is a centre of…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Good work Places for People!
Good work Places for People!
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
Experience
Education
Licenses & Certifications
Projects
Organizations
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Powerhousing Australia
Affiliate
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Australasian Housing Institute
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- Present
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What a week that was! Last week was full on as I packed it full of both professional and personal activities! 💿 I presented at the wonderful…
What a week that was! Last week was full on as I packed it full of both professional and personal activities! 💿 I presented at the wonderful…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Trigger Warning : Suicide Every life lost to suicide is one too many. It's estimated that between March 2023 and May 2024, there were 5324 recorded…
Trigger Warning : Suicide Every life lost to suicide is one too many. It's estimated that between March 2023 and May 2024, there were 5324 recorded…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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