About
Big Picture Training helps social housing providers and non-profits in Australia and the…
Articles by Jo
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There is a “why” behind every complaint that at first you might not understand
There is a “why” behind every complaint that at first you might not understand
By Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Raising the customer service bar
Raising the customer service bar
By Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Tips and tricks for working at home
Tips and tricks for working at home
By Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
Contributions
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You're addressing a diverse corporate audience. How can you tailor your speech to resonate with everyone?
Storytelling is an exceptionally good way to engage a diverse audience because it taps into universal human experiences and emotions, which transcend cultural, linguistic, and social differences.
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Here's how you can effectively communicate deadline expectations with customers in a customer service role.
This is the step that is often overlooked. Customers appreciate a follow up. It shows you care. If things have gone wrong, It gives you the opportunity to put things right without frustrating the customer by having them chase you.
Activity
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Seeing the impact of our work up close. A few times a year, CEHL takes some of the team - including staff and board members - on tours of our…
Seeing the impact of our work up close. A few times a year, CEHL takes some of the team - including staff and board members - on tours of our…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Checked into the hotel and looking forward to attending the Housing Summit tomorrow. Chartered Institute of Housing National Housing Federation with…
Checked into the hotel and looking forward to attending the Housing Summit tomorrow. Chartered Institute of Housing National Housing Federation with…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Amidst all the organised chaos here in Liverpool I’ve managed to get the Elehan Consulting #PropTechPeerGroup light box from iDeal Displays UK up. If…
Amidst all the organised chaos here in Liverpool I’ve managed to get the Elehan Consulting #PropTechPeerGroup light box from iDeal Displays UK up. If…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
Experience
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Education
Licenses & Certifications
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MNREA
National Real Estate Associates (NREA)
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Projects
Organizations
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Powerhousing Australia
Affiliate
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Australasian Housing Institute
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- Present
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Join now to viewMore activity by Jo
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Why I think Housing Income Officers are brilliant! #HousingIncome #QualityConversations
Why I think Housing Income Officers are brilliant! #HousingIncome #QualityConversations
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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To be completely clear, I never had a problem with Dog content at weekends. Obviously I'd rather share Lego posts, but as all of my allowance has…
To be completely clear, I never had a problem with Dog content at weekends. Obviously I'd rather share Lego posts, but as all of my allowance has…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Who let the dog's out..... The #socialhousing sector's most innovative #Housingtechnology consultancy (well, we think so). Give your…
Who let the dog's out..... The #socialhousing sector's most innovative #Housingtechnology consultancy (well, we think so). Give your…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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I had my first EVER sober birthday!! Woke up feeling fresh as a daisy! Wish I could say that was true. The sober part was true, and it was my…
I had my first EVER sober birthday!! Woke up feeling fresh as a daisy! Wish I could say that was true. The sober part was true, and it was my…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Sunday morning moody skies.... I enjoyed watching the shapes in the clouds this morning. ⛅️ 5 mile walk. I saw a deer🦌 A few squirrels 🐿 Lots…
Sunday morning moody skies.... I enjoyed watching the shapes in the clouds this morning. ⛅️ 5 mile walk. I saw a deer🦌 A few squirrels 🐿 Lots…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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Liverpool bound (eventually - trains permitting) for the inaugural #HousingCommunitySummit. I know just how hard colleagues from both Chartered…
Liverpool bound (eventually - trains permitting) for the inaugural #HousingCommunitySummit. I know just how hard colleagues from both Chartered…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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At Saffron Housing Trust Limited the Service Quality Committee members play an important part in success in service improvement and increasing…
At Saffron Housing Trust Limited the Service Quality Committee members play an important part in success in service improvement and increasing…
Liked by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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🛑 **Stop Calling It Doomscrolling!** 🛑 Why do we call it "doomscrolling" anyway? It sounds like we’re spiraling into despair. 😂 Let’s be honest……
🛑 **Stop Calling It Doomscrolling!** 🛑 Why do we call it "doomscrolling" anyway? It sounds like we’re spiraling into despair. 😂 Let’s be honest……
Shared by Jo Leckie 🌟 (Assoc CIPD, Cert CIH)
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