Kirsten Lord

Working in partnership with the Company MD played a key role in establishing Bulgari Hotel and Residences from build through to successful operation. Devised industry leading employment terms and remuneration packages to drive competitive advantage and safeguard tenure. Delivered an innovative attraction and resourcing strategy achieving budgeted payroll cost and an employee retention rate of 76% in the first year of opening. Designed and implemented a comprehensive people strategy to support… Show more

Working in partnership with the Company MD played a key role in establishing Bulgari Hotel and Residences from build through to successful operation. Devised industry leading employment terms and remuneration packages to drive competitive advantage and safeguard tenure. Delivered an innovative attraction and resourcing strategy achieving budgeted payroll cost and an employee retention rate of 76% in the first year of opening. Designed and implemented a comprehensive people strategy to support service delivery and gear commercial performance. Show less

Delivered a generalist service to the Corporate Affairs, Product Development, Professional Standards, Regulations and HR teams. Facilitated implementation of the three-year business plan with functional and individual objectives to deliver corporate strategic goals. Developed the reorganisation plan for the Corporate Affairs team aligning resource to business plan delivery. Designed and delivered RICS Principles for Leading Change to develop people manager skills in leading successful… Show more

Delivered a generalist service to the Corporate Affairs, Product Development, Professional Standards, Regulations and HR teams. Facilitated implementation of the three-year business plan with functional and individual objectives to deliver corporate strategic goals. Developed the reorganisation plan for the Corporate Affairs team aligning resource to business plan delivery. Designed and delivered RICS Principles for Leading Change to develop people manager skills in leading successful, sustainable change initiatives. Show less

Led the provision of a generalist service for the Commercial and Development teams including design and delivery of Organisational Design and Development initiatives across the business. Appointed to the Board of the European operation to review commercial performance and org design to improve business alignment, talent strategy, and culture development. Aligned the people plan to the 3-year commercial strategy, determining organisational design, international talent strategy, and development… Show more

Led the provision of a generalist service for the Commercial and Development teams including design and delivery of Organisational Design and Development initiatives across the business. Appointed to the Board of the European operation to review commercial performance and org design to improve business alignment, talent strategy, and culture development. Aligned the people plan to the 3-year commercial strategy, determining organisational design, international talent strategy, and development pathways across the organisation. Commissioned and led EDI research project to attract and retain quality diverse candidates. Re-shaped the employee engagement survey to identify individual development needs within the leadership team, embed values and behaviours, and develop functional ownership to underpin culture development. Show less

Reporting to the General Manager, planned and executed people strategy to gear commercial outcomes. Conducted an extensive business re-structure, determining organisational design to enhance service delivery and productivity, resulting in payroll cost reduction of 20%. Designed leadership development programme for Senior Managers to improve behavioural competence in managing people and leading teams, reducing annual attrition from 80% to 40%.

Delivered a high profile, extensive TUPE project into UTL involving c. 1000 Vodafone, UTL and vendor employees. Designed programme to successfully transfer Vodafone and vendor employees into UTL, including TUPE negotiations, harmonisation of employment terms, post transfer liability arrangements, and engagement initiatives - delivered to spec and budget. Re-structured UTL-Vodafone HR team to enhance technical competence and progression pathways, recruiting key roles and re-positioning existing… Show more

Delivered a high profile, extensive TUPE project into UTL involving c. 1000 Vodafone, UTL and vendor employees. Designed programme to successfully transfer Vodafone and vendor employees into UTL, including TUPE negotiations, harmonisation of employment terms, post transfer liability arrangements, and engagement initiatives - delivered to spec and budget. Re-structured UTL-Vodafone HR team to enhance technical competence and progression pathways, recruiting key roles and re-positioning existing responsibilities. Re-organised the Customer Service team, streamlining to improve efficiency against re-designed TOM. Show less