Leah Nicole Hughes - MARLA
Empowering Landlords and Letting Agents with Expert Solutions for 15 years - Tenant Issues and Debt Recovery
United Kingdom
929 followers
500+ connections
About
Collaborating closely with our esteemed partner solicitors, my dedicated team and I specialise in offering comprehensive legal expertise in the areas of evictions for commercial leases, residential properties and debt recovery, delivering a proven solution that consistently produces results.
My proficiency extends across all areas of the eviction process, encompassing the issuance of initial notices, court applications, and pursuit of warrants of possession.
At LegalForLandlords, we offer a complimentary 10-minute consultation to provide preliminary guidance, coupled with transparent fixed-fee structures, ensuring a seamless path to property reclamation or debt recovery for landlords.
If you're confronted with tenant-related challenges and find yourself uncertain about the next steps, or if you require assistance in serving a Section 21 (no-fault eviction) notice, even when faced with missing documentation or an unfamiliar starting point, please don't hesitate to reach out.
Allow us the privilege of guiding you through these complexities
Contributions
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Your client is frustrated with slow progress. How can you bridge the communication gaps within your team?
Daily Stand-ups: Short, daily meetings where team members provide updates on their progress, identify any blockers, and outline their plans for the day. This keeps everyone informed and aligned. Weekly Reviews: More in-depth meetings to discuss the progress of larger tasks, reassess priorities, and adjust timelines if necessary.
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Your customer complaint escalated due to miscommunication. How can you prevent it from happening again?
To prevent customer complaints from escalating due to miscommunication, I focus on improving clarity and transparency in all interactions. This involves actively listening to client concerns, confirming understanding through summaries, and promptly addressing any issues. Implementing clear communication protocols and providing staff training can further reduce misunderstandings. By fostering an environment of openness and responsiveness, we can effectively manage client expectations and resolve issues before they escalate.
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You're juggling tasks with conflicting deadlines from multiple clients. How do you decide what to prioritize?
When juggling tasks with conflicting deadlines, I prioritise by assessing urgency, impact, and complexity, while also managing client expectations. Clear communication is key, allowing for adjustments when necessary. I use time management tools to track progress and allocate resources efficiently, ensuring that high-priority tasks are completed first. Regular evaluation and flexibility are essential to meeting all deadlines without compromising on quality.
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You're facing objections from potential customers on a sales call. How can you effectively address them?
Give Full Attention: Ensure you fully understand the objection by listening carefully. Acknowledge the Concern: Show empathy and validate their feelings by acknowledging their objection. DigDeeper: Ask questions to get to the root of the objection. Confirm Understanding: Ensure you have a clear grasp of their concern. Recap the Resolution Address the Objection Directly: Provide information or evidence that counters their concern. Turn the Objection into a Benefit: Highlight how the concern can be addressed through the features of your offering. Provide Options: Suggest alternative solutions or adjustments that might meet their needs. Close with Confidence Be Patient: Objections are a sign of interest, take the time to address them
Activity
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What are some of the potential changes - Renters (Reform) Bill now known as Renters' Rights Bill ⚖ Lord Chancellor's assessment of county court…
What are some of the potential changes - Renters (Reform) Bill now known as Renters' Rights Bill ⚖ Lord Chancellor's assessment of county court…
Shared by Leah Nicole Hughes - MARLA
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Less than two weeks until the big day! National Landlord Investment Show #Bristol Landlords, don’t miss Sim Sekhon's seminar in Room 1 at 12:40…
Less than two weeks until the big day! National Landlord Investment Show #Bristol Landlords, don’t miss Sim Sekhon's seminar in Room 1 at 12:40…
Liked by Leah Nicole Hughes - MARLA
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Manchester, you literally are the best! 🐝 Ive spent the day having conversations with old friends, new connections and meeting some very cute dogs…
Manchester, you literally are the best! 🐝 Ive spent the day having conversations with old friends, new connections and meeting some very cute dogs…
Liked by Leah Nicole Hughes - MARLA
Experience
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LegalforLandlords
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Bar Waitress
Padgate Village Club
Education
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Culcheth High School
GCSE English, Maths, Science, Media, Drama, Art, History
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During my time in secondary education, I achieved a strong set of GCSE results that reflect my broad academic interests and capabilities. I was actively involved in extracurricular activities that enriched my educational experience. I was a dedicated member of a dance team, where I honed my teamwork, discipline & performance skills.
I also participated in the "Culcheth to Soweto" initiative, a fundraising effort designed to support our partner school in Africa. This project was…During my time in secondary education, I achieved a strong set of GCSE results that reflect my broad academic interests and capabilities. I was actively involved in extracurricular activities that enriched my educational experience. I was a dedicated member of a dance team, where I honed my teamwork, discipline & performance skills.
I also participated in the "Culcheth to Soweto" initiative, a fundraising effort designed to support our partner school in Africa. This project was particularly meaningful, as it provided me with the opportunity to contribute to a cause greater than myself and engage in community service. Through this experience, I developed a deeper understanding of global issues and the importance of giving back.
These academic achievements and extracurricular activities have collectively shaped me into a well-rounded individual with a strong foundation in both creative and analytical disciplines.
Honors & Awards
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Level 3 Award in Residential Letting and Property Management 🎓
Propertymark
Level 3 Award in Residential Letting and Property Management.
Grade: Pass -
All Hands - Personal Best Award🏆
Legalforlandlords
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Best Trust-pilot
Legalforlandlords
Best Trust-pilot for July 2022 🏆
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Best Newcomer Annual Awards
Legalforlandlords
Best newcomer of 2022 🏆
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Best Newcomer Q2
Legalforlandlords
Best newcomer of Q2 for July 2022 🏆
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Best Team Performance
Legalforlandlords
Best team (legal team) for Q3 🏆
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Best Trust-pilot
Legalforlandlords
Best trust pilot for November 2022 🏆
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Employee Of The Month
Legalforlandlords
Employee of the month award 🏆
More activity by Leah Nicole
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The real work is always done behind the scenes. The trophy is earned in the hours that no one is watching. No one but you knows how hard you work…
The real work is always done behind the scenes. The trophy is earned in the hours that no one is watching. No one but you knows how hard you work…
Liked by Leah Nicole Hughes - MARLA
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Never Stop Learning… Last week I attended the London proptech event armed with pen and pad. One thing I have always been passionate about is “user…
Never Stop Learning… Last week I attended the London proptech event armed with pen and pad. One thing I have always been passionate about is “user…
Liked by Leah Nicole Hughes - MARLA
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Feeling recharged after my annual leave✨ Ready to kick start the week! 💻 📱 We’ve had some amazing results last month within the team so I’m…
Feeling recharged after my annual leave✨ Ready to kick start the week! 💻 📱 We’ve had some amazing results last month within the team so I’m…
Liked by Leah Nicole Hughes - MARLA
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