Liam Patience

Primarily supporting the tools used by Quality Engineers when performing Security tests, specifically DAST & BurpSuite.

Additionally, I'm responsible for exploring how to utilise GenerativeAI as/in future tools for our Engineers.

Artificial Intelligence
-Achieved top 5 at a Google-hosted Generative AI event by developing a document analysis tool using Python and Google's Gemini Pro 1.0 model.
-Awarded 'Best in Category' for innovation and practical utility.
-Leading an AI-chatbot project to revolutionize bank-wide data interaction, presented to senior leaders including the Director of Cloud and Head of Cloud Engineering.

Self-Taught Engineering/Automation
-Engineered and deployed an automation… Show more

Artificial Intelligence
-Achieved top 5 at a Google-hosted Generative AI event by developing a document analysis tool using Python and Google's Gemini Pro 1.0 model.
-Awarded 'Best in Category' for innovation and practical utility.
-Leading an AI-chatbot project to revolutionize bank-wide data interaction, presented to senior leaders including the Director of Cloud and Head of Cloud Engineering.

Self-Taught Engineering/Automation
-Engineered and deployed an automation solution integrating VBA, ServiceNow, PowerAutomate, and SharePoint, resulting in a cost avoidance of £57,580.
-Designed and deployed 'Hybrid Cloud Assistant' chatbot using Copilot Studio, managing all aspects including documentation.
-Automated the onboarding process to the PgMP system, reducing manual email traffic and eliminating compliance risks.

Testing
-Orchestrated comprehensive testing for a major software migration, establishing a standardized testing document framework.
-Tested and documented 68% of all 'T-Shirt' sizes and all 24 available consumer Service Requests.
-Identified 45 defects versus the team average of 7.
-Established a support channel for migration, resolving user inquiries and aiding in smoother transitions.

Knowledge Sharing
-Established a centralized knowledge repository, boosting team efficiency and self-sufficiency.
-Created process guides for several repeated processes, where none previously existed, improving workflow consistency. Show less

-Managed daily processing of commercial client payments on Commercial Banking Online, Corporate Online & LloydsLink.
-Oversaw a daily transaction volume exceeding 4000+.
-Onboarded, trained, and upskilled new hires.
-Implemented skills tracking and task risk management protocols.
-Continually recognised for efforts & senior position held within the
team.

-Direct point of contact for c. 60 Commercial SME clients with annual turnover of £10m - £25 million or debt/lending of £3m - £12.5m
-Main objective of role is to assist Relationship Director with running of portfolio.
-Engaged in credit application preparation, portfolio risk analysis, excess management., complex security instructions and more.
-Utilized strong organizational, interpersonal, and portfolio management skills to effectively oversee client accounts and maintain high… Show more

-Direct point of contact for c. 60 Commercial SME clients with annual turnover of £10m - £25 million or debt/lending of £3m - £12.5m
-Main objective of role is to assist Relationship Director with running of portfolio.
-Engaged in credit application preparation, portfolio risk analysis, excess management., complex security instructions and more.
-Utilized strong organizational, interpersonal, and portfolio management skills to effectively oversee client accounts and maintain high client satisfaction levels. Show less

-Direct point of contact for over 500 commercial SME clients spread across two portfolios based in Edinburgh & Glasgow with a turnover of £1m to £10 million p/a.
-Clients split between two portfolios of c. 250 clients
-Responsible for day to day banking needs of high turnover businesses via email or over the phone.
-Critical skills in maintaining high speed, high quality service.
-Robust time management & prioritisation skills as constantly required to asses criticality of requests… Show more

-Direct point of contact for over 500 commercial SME clients spread across two portfolios based in Edinburgh & Glasgow with a turnover of £1m to £10 million p/a.
-Clients split between two portfolios of c. 250 clients
-Responsible for day to day banking needs of high turnover businesses via email or over the phone.
-Critical skills in maintaining high speed, high quality service.
-Robust time management & prioritisation skills as constantly required to asses criticality of requests and maintain client expectations.
-Responsible for leading proactive contact strategies and where appropriate suggesting products and service clients can use to best utilise their day to day banking and wider business needs.
-Required to have a deep understanding of my clients business and how I can best support their aims and objectives - this can include in depth discussions regarding large lending requirements. Show less

-Managed inbound telephony business customer queries.
-Identified customer needs for service recommendations.
-Generated leads and was selected as acting deputy for
exceptional leadership performance.
-Demonstrated proficiency in multiple IT systems, utilizing this
knowledge during customer calls to provide quick and accurate
information, streamlining customer service experiences.
-Received an award for outstanding work ethic.
-Completed an apprenticeship in Providing… Show more

-Managed inbound telephony business customer queries.
-Identified customer needs for service recommendations.
-Generated leads and was selected as acting deputy for
exceptional leadership performance.
-Demonstrated proficiency in multiple IT systems, utilizing this
knowledge during customer calls to provide quick and accurate
information, streamlining customer service experiences.
-Received an award for outstanding work ethic.
-Completed an apprenticeship in Providing Financial Services Show less

-Led a team of 6 Business Advisers.
-Assessed team performance and conducted coaching sessions.
-Conducted interview preparation workshops.