Lindsey Connolly

Lindsey Connolly

Managing the operations at Thomas Flavell & Sons - Associate CIPD - Chair of the Warwickshire Law Society’s Practice Management Forum

Royal Leamington Spa, England, United Kingdom
2K followers 500+ connections

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About

As the Practice Manager of a leading Midlands Law Firm, with a tenure in the legal sphere since 2009, I am adept at navigating the complexities of the legal landscape. Armed with a Level 5 CIPD in HR Management, I possess a keen understanding of the intricate human dynamics within the legal domain.

I take the helm in steering the technological advancements within the firm, consistently advocating for progressive changes and overseeing their implementation. My strategic acumen allows me to effectively drive and manage change, ensuring the seamless integration of innovative practices to optimize operational efficiencies.

Moreover, I am deeply committed to fostering a culture of collaboration and idea-sharing within the legal community. As the driving force behind the Warwickshire Law Society Practice Managers forum, I have successfully cultivated an environment where legal professionals can unite, exchange insights, and collectively pursue excellence.

Dedicated to propelling the firm towards continuous growth and advancement, I remain resolutely focused on identifying and implementing novel strategies to enhance the overall performance and proficiency of the business.

Contributions

Activity

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Experience

  • Thomas Flavell & Sons Graphic

    Practice Manager

    Thomas Flavell & Sons

    - Present 8 years 5 months

    Hinckley, England, United Kingdom


  • EHL Group Graphic

    Group Practice Manager

    EHL Group

    - 1 year 6 months

    Leicester, United Kingdom

    Some of my successes within this firm were the establishment of a client services team and centralisation of all calls across the group and setting up a central storage facility and central archiving process for the group. I successfully managed the integration and due diligence when acquiring 4 small law firms into the group. I was responsible for the Lexcel Accreditation, CQS and Investors in People. I introduced a Best Place to Work Programme to promote a positive staff culture and…

    Some of my successes within this firm were the establishment of a client services team and centralisation of all calls across the group and setting up a central storage facility and central archiving process for the group. I successfully managed the integration and due diligence when acquiring 4 small law firms into the group. I was responsible for the Lexcel Accreditation, CQS and Investors in People. I introduced a Best Place to Work Programme to promote a positive staff culture and introduced the EHL Academy & Training Programmes to help maintain a positive and happy place to work.

  • Edward Hands and Lewis

    Edward Hands and Lewis

    2 years 9 months

    • Edward Hands and Lewis Graphic

      Practice Manager

      Edward Hands and Lewis

      - 1 year 7 months

      Leicester, England, United Kingdom

      Responsible for compliance, HR, training, client care, IT, office support and project management.

      I was also the key person during the acquisition of 4 law firms, involved in the initial discussions, due diligence, arranging insurance cover, and integrating the firms to adhere to our policies and procedures and managing the culture change.

    • Edward Hands and Lewis Graphic

      Office Manager

      Edward Hands and Lewis

      - 1 year 4 months

      Leicester City, England, United Kingdom

      Managing the support functions within the office, PI Insurance and compliance. I was a back up legal cashier, manager of events, secretarial work, management of facilities and the support team.

  • Edward Hands and Lewis

    Edward Hands and Lewis

    3 years

    • Edward Hands and Lewis Graphic

      PA to Managing Director

      Edward Hands and Lewis

      - 1 year

      Leicester, United Kingdom

      Diary management, legal secretarial work, note taking, filing, events management.

    • Edward Hands and Lewis Graphic

      Legal Secretary

      Edward Hands and Lewis

      - 1 year 9 months

      Loughborough

      Secretarial work supporting different departments. I have assisted in Family, Probate, Litigation, Corporate and Conveyancing.

Education

  • CIPD Qualifications Graphic

    CIPD Qualifications

    CIPD Intermediate Certificate in HR Management Human Resources Management and Services Level 5

    -

Licenses & Certifications

Volunteer Experience

  • LOROS Hospice Graphic

    Fundraiser

    LOROS Hospice

    - 1 year

    Accumulator Challenge

  • LOROS Hospice Graphic

    Volunteer

    LOROS Hospice

    - less than a year

    Volunteering for LOROS Annual Ball

  • Volunteer Work

    Hope Against Cancer

    - 11 months

    I have raised £400.00 for Hope Against Cancer this year. I am continuing my support for this Charity at many events throughout 2016.

Courses

  • CMI Level 3 in First Line Management

    -

Projects

  • Best Place to Work Scheme

    The development of making EHL the Best Place to Work, launched in January 2015.

    See project

  • EHL Academy

    The development of a new training academy. We have successfully developed new programmes for our rising stars. All students of the Academy receive their training pack, a mentor, a chance to progress their career, and access to all training materials. The Academy is work in progress with many new exciting ideas about to be put in place!

    Other creators
    See project

  • Client Services Team

    Moving all telephone calls to be answered centrally across the Group. We held an assessment centre to find the right people for the roles, and following the installation of our lease line we were able to point all calls to our Head Office. We have a team dedicated to answering calls within 10 seconds, and transferring via internal extensions to the correct professional.

  • Renovation of the Hinckley office

    -

    Renovation of the Hinckley office to transform into a modern working environment to improve the employees working environment.

  • Opening of Stoney Stanton

    -

    Opening of a new site in Stoney Stanton

  • Implementation of Case Management

    -

    Moving from paper records to a cloud based case management system across the firm.

Languages

  • English

    Native or bilingual proficiency

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