About
Every customer is unique.
At Engage Hub, it’s our mission to make sure your…
Articles by Mark
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Unlock the Power of Omni-Channel & Automation For Your Local Authority
Unlock the Power of Omni-Channel & Automation For Your Local Authority
By Mark H.
Contributions
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What are the most effective customer service training strategies for the financial sector?
To comprehend customers, start by crafting detailed personas, conducting thorough market research, pinpointing needs and pain points, monitoring behaviour, gathering feedback, staying abreast of industry trends, analysing competitors, utilising analytical. tools, and mapping customer journeys for informed decision-making.
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What are the most effective ways to handle a customer's complaint from a different culture?
To effectively handle customer complaints from different cultures, it's crucial to prioritise active listening, cultural awareness, empathy, and respect. Be mindful of language barriers and adapt your communication style to the customer's preferences while understanding cultural nuances in conflict resolution. Focus on efficient problem-solving, transparency about escalation processes, and encourage feedback to improve service. Providing cultural sensitivity training for your team and following up with customers after resolution are essential. The goal is to make all customers feel heard, respected, and valued, regardless of their cultural background
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Digital Detox with Barbie-Branded Phones! 🌟 In a world where we're increasingly glued to our screens, HMD has introduced a Barbie-themed "dumbphone"…
Digital Detox with Barbie-Branded Phones! 🌟 In a world where we're increasingly glued to our screens, HMD has introduced a Barbie-themed "dumbphone"…
Liked by Mark H.
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Artificial Intelligence (AI) makes it easier for organisations to offer digitally-enabled #CX at scale. From machine learning, speech recognition…
Artificial Intelligence (AI) makes it easier for organisations to offer digitally-enabled #CX at scale. From machine learning, speech recognition…
Shared by Mark H.
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The Networking season is upon us Great to see Dynamic Billing leading key presentations across Europe. This one is especially interesting as the…
The Networking season is upon us Great to see Dynamic Billing leading key presentations across Europe. This one is especially interesting as the…
Liked by Mark H.
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#AI plays an increasingly vital role in #fraud detection and prevention. More organisations have access to cost-effective machine learning models…
#AI plays an increasingly vital role in #fraud detection and prevention. More organisations have access to cost-effective machine learning models…
Liked by Mark H.
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It's Scams Awareness Week. Scams Awareness Week is an annual scams awareness raising campaign delivered by the National Anti-Scam Centre on behalf of…
It's Scams Awareness Week. Scams Awareness Week is an annual scams awareness raising campaign delivered by the National Anti-Scam Centre on behalf of…
Liked by Mark H.
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Very proud of this Photo, our First ‘Hospitainer’ for Gaza, it is due to be air freighted to Gaza mid September. It will be operated by International…
Very proud of this Photo, our First ‘Hospitainer’ for Gaza, it is due to be air freighted to Gaza mid September. It will be operated by International…
Liked by Mark H.
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📢 With only a few weeks to go, our colleague, Simon Brennan, will be taking part in a charity bike ride 🚴♂️ from Cambridge to Edinburgh in aid of…
📢 With only a few weeks to go, our colleague, Simon Brennan, will be taking part in a charity bike ride 🚴♂️ from Cambridge to Edinburgh in aid of…
Liked by Mark H.
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⪼ Is Your Organisation Ready for the CoFI Act? ⪻ The Conduct of Financial Institutions (CoFI) Act is set to revolutionise the regulatory framework…
⪼ Is Your Organisation Ready for the CoFI Act? ⪻ The Conduct of Financial Institutions (CoFI) Act is set to revolutionise the regulatory framework…
Liked by Mark H.
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