Maruf Farhan

•Taking class lessons according to the curriculum and lesson plans provided.
•Adapting teaching methods to accommodate different learning styles and abilities.
•Maintaining a positive and inclusive classroom environment.
•Effectively managing student behavior and ensuring a conducive learning atmosphere.
•Resource Utilization from the available resources provided by the school.
•Utilizing available teaching resources, including technology and educational tools, enhances the… Show more

•Taking class lessons according to the curriculum and lesson plans provided.
•Adapting teaching methods to accommodate different learning styles and abilities.
•Maintaining a positive and inclusive classroom environment.
•Effectively managing student behavior and ensuring a conducive learning atmosphere.
•Resource Utilization from the available resources provided by the school.
•Utilizing available teaching resources, including technology and educational tools, enhances the learning experience.
•Communicating effectively with student and their teachers about the class and their performance. Show less

• Participated in regular meetings with Professors and the department dean to define and explore specialized research topics.
• Conducted hands-on experiments and lab work, utilizing advanced methodologies.
• Analyzed experimental data, collaborated with team members, and contributed to meaningful conclusions.
• Initiated the development of a research journal focused on the cybersecurity field (IoT, Blockchain).
• Independently drafted journal articles, ensuring comprehensive… Show more

• Participated in regular meetings with Professors and the department dean to define and explore specialized research topics.
• Conducted hands-on experiments and lab work, utilizing advanced methodologies.
• Analyzed experimental data, collaborated with team members, and contributed to meaningful conclusions.
• Initiated the development of a research journal focused on the cybersecurity field (IoT, Blockchain).
• Independently drafted journal articles, ensuring comprehensive coverage of research findings and methodologies.
• Engaged in collaborative analysis sessions with fellow research associates, fostering a dynamic research environment.
• Communicated progress updates to Professors and incorporated feedback into ongoing research activities.
• Conducted extensive literature reviews to identify gaps and opportunities.
• Synthesized and critically analyzed existing research to inform the development of original contributions.
• Played a crucial role in successfully publishing research findings in reputable journals, conference papers, and book chapters. Show less

Case solving and update writeup.
Learning concept of Architecture and System Design.
Security modules

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written… Show more

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users' accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment. Show less

Executing support as L3 Ban 2B technical expert for Enterprise customers (via Remedy CSS).
This is direct communication with R&D and VirusLab analysts (Antispam, Ant phishing, Antivirus, WRT, AMz ), raising issues/bugs/cases and delivering solutions for customers, including complete troubleshooting, testing (this part also relates to new versions and products testing) and resolution scenarios (within SLA and KPI). Primarily working with Linux (CentOS / RHEL) and Windows-based products, as… Show more

Executing support as L3 Ban 2B technical expert for Enterprise customers (via Remedy CSS).
This is direct communication with R&D and VirusLab analysts (Antispam, Ant phishing, Antivirus, WRT, AMz ), raising issues/bugs/cases and delivering solutions for customers, including complete troubleshooting, testing (this part also relates to new versions and products testing) and resolution scenarios (within SLA and KPI). Primarily working with Linux (CentOS / RHEL) and Windows-based products, as well as virtualization platforms – VMware, KVM, Hyper-V according to our products system requirements internal Lab environments for deployment and testing / reproducing scenarios, Professional services – participation in PoCs and deployment/configuration of our products in customers' infrastructure.Knowledge and documentation sharing in Jira / Confluence, reporting part via PowerBI, remote sessions with customers via Bomgar / MS Teams / WebEx / etc.
Before L3, I worked as an L2 Technical Account Manager, primarily working directly with MSA Enterprise customers (all technical and organizational questions, contracts management, and presales activations). After one year, I was promoted to L3 Technical Support Engineer after 1 year.
It has successfully passed more than 20 internal exams. Show less

oDeveloped new customer base to inform about AKIJ MOTORS.
oMarket analyzes and developing plans to improve our Service.
oProviding daily report and market forecasts as per client requirement.
oFollow up.
oCreating New Branding strategy and plan for Akij Motors
oHandling staffs attendance, overtime, leave etc maintaining & reporting to higher authority.
oExperienced to maintaining properly & confidentially of the personals files of all employee(s) of AKIJ MOTORS, AKIJ GAS, and… Show more

oDeveloped new customer base to inform about AKIJ MOTORS.
oMarket analyzes and developing plans to improve our Service.
oProviding daily report and market forecasts as per client requirement.
oFollow up.
oCreating New Branding strategy and plan for Akij Motors
oHandling staffs attendance, overtime, leave etc maintaining & reporting to higher authority.
oExperienced to maintaining properly & confidentially of the personals files of all employee(s) of AKIJ MOTORS, AKIJ GAS, and AKIJ COMPUTER & ONLINE.
oAssisting to collect potential CVs, review & short listed; arrange interview(s) and reports and issuing appointment letter for the new employee(s).
oEvaluating performance appraisal for all employee(s).
oExperience on handling Staffs events (outing, seminar, training, sports, foods etc).
oHandling to prepare monthly payroll, compensation etc.
oDeveloped HR, employment and service policy for AKIJ MOTORS.
oMonitor other marketing team such as service marketing, garage equipment marketing.
oPreparing meeting agenda.
oAny others duty assigned by the management.
oSMS marketing and Email marketing for the upcoming event and offer made by AKIJ group and AKIJ Motors limited.
oMake contact with foreign correspondent for Importing new automobiles and spare parts. Show less