Marc Rowley

Marc Rowley

Lutterworth, England, United Kingdom
4K followers 500+ connections

About

Leading with over three decades in IT management, my journey has been driven by a mission…

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Contributions

Activity

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Experience

  • The People's Buddhi CIC

    Leicestershire, England, United Kingdom

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    London, England, United Kingdom

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    United Kingdom

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    United Kingdom

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    United Kingdom

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    United Kingdom

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    United Kingdom

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    United Kingdom

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Education

  • University of South Wales Graphic

    The University of South Wales

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    Activities and Societies: Course rep

    MSC in Leadership and Management

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    ITIL v3

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    HND in Materials technology

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  • - Present

    Counselling skills

Licenses & Certifications

Volunteer Experience

  • Mock Interview volunteer

    Leicestershire Cares Ltd

    - Present 13 years 8 months

    Children

    Teaching interview techniques prepares school leavers for when they entered the job market.

  • Head of Service Delivery and Transition management

    IT Services – BT

    - Present 9 years 8 months

    Education

    Volunteering mock interviews for BT Traineeships group

  • Head of Service Delivery and Transition management

    IT Services – BT

    - Present 9 years 1 month

    Education

    Right click workshop - Internet safety training for schools run by BT in conjunction with UNICEF

  • Leicestershire County Council Graphic

    Independent Visitor

    Leicestershire County Council

    - Present 7 years 5 months

    Children

    Independent Visitors are volunteers who befriend and spend time with a child or young person within Local Authority care.

Courses

  • HND Materials Technology

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  • MSc in leadership and management

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Projects

  • Executive Leadership Governance

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    Teaching overseas students executive leadership governance

  • Next Generation Service Delivery Management

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    Enhanced operating model for SDM area with increase to CSAT, Deep Insights and employee engagement surveys

  • IT Support Enhancement

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    Delivered the strategic development of an internal IT function in support of fast-moving business objectives of the Company

  • Service delivery and transition management department restructure and standardisation

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  • Acceptance into Service

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    Developed acceptance into service (AIS) process within Operational support to manage and control in-flight services/customers

  • Executive Reporting

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    Introduced Exec reporting across all customers to be used for customer and by the Board of Directors. Available online and auto delivery via email.
    Attainment to contractual obligations awareness and feed-up of operational performance.

  • Supplier Management Review

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    Implemented Supplier/Vendor portal to exist with managing suppliers contracts/relationships and demonstrating value of service as well as attainment of deliverables.

  • Simplified Network Management for Schools

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    Identified and implemented a self-service network utilisation monitoring tool (online customer capacity management tool for the non-technical person) – 4000+ end users.

  • Education Cloud

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    Programme management of educational cloud based service across 14’000 schools within the UK.

  • IT CMDB Toolset

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    Procured and implemented a centralised CMDB and introduced interaction with client/event management systems – 22 large banking/store card companies and over 8000 end users.

  • Service Desk Consolidation

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    Amalgamated 6 different Service Desks, due to acquisitions, whilst implemented 24x7x365 multilingual Service Desk functionality within a card processing environment.

  • ITIL

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    Implemented (adapted and adopted) ITIL processes and procedures within 2 Operational (outsourcing) environments including Service desk, 1st, 2nd and 3rd line support functions within a ‘shift-left’ environment.

Honors & Awards

  • Customer Service Excellence Award - Finalist

    Nachural

    The Nachural Entrepreneurship Awards 2024

  • Real Entrepreneurs Awards 2023 - Finalist

    Cross Productions

    Real Entrepreneurs Awards 2023

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