About
Leading with over three decades in IT management, my journey has been driven by a mission…
Articles by Marc
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The Power of Processes: Driving Productivity through Efficiency and Innovation
The Power of Processes: Driving Productivity through Efficiency and Innovation
By Marc Rowley
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The Power of Perseverance: Cultivating Mental Resilience for Sustained Productivity and Success
The Power of Perseverance: Cultivating Mental Resilience for Sustained Productivity and Success
By Marc Rowley
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The Power of Partners: Leveraging Suppliers and Customers for Productivity and Success
The Power of Partners: Leveraging Suppliers and Customers for Productivity and Success
By Marc Rowley
Contributions
Activity
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I've not been networking for a while, what have I missed?? It's interesting to know what local businesses have gained/lost in the last year At…
I've not been networking for a while, what have I missed?? It's interesting to know what local businesses have gained/lost in the last year At…
Liked by Marc Rowley
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🔍 The Importance of a Reconciled Balance Sheet Ensuring your balance sheet is reconciled isn’t just a routine task, it’s essential for maintaining…
🔍 The Importance of a Reconciled Balance Sheet Ensuring your balance sheet is reconciled isn’t just a routine task, it’s essential for maintaining…
Liked by Marc Rowley
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As we publish our new Annual Report for 2023/2024 it is an opportunity to look at what our amazing supporters have achieved this year, and we are so…
As we publish our new Annual Report for 2023/2024 it is an opportunity to look at what our amazing supporters have achieved this year, and we are so…
Liked by Marc Rowley
Experience
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The People's Buddhi CIC
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Education
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The University of South Wales
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Activities and Societies: Course rep
MSC in Leadership and Management
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ITIL v3
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HND in Materials technology
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Counselling skills
Licenses & Certifications
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Level 2 certification in understanding mental health first aid and mental health advocacy in the workplace
NCFE
IssuedCredential ID 53460035 -
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TQUK Level 2 Certificate in Self-harm and Suicide awareness and prevention
TQUK
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Level 3 Award in Counselling & Psychotherapy (achieving a Higher Distinction) - CPD
Oplex Careers
Issued -
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TQUK Level 2 Certificate in Counselling Skill (RQF)
TQUK approved training center
Credential ID 601/7815/2
Volunteer Experience
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Mock Interview volunteer
Leicestershire Cares Ltd
- Present 13 years 8 months
Children
Teaching interview techniques prepares school leavers for when they entered the job market.
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Head of Service Delivery and Transition management
IT Services – BT
- Present 9 years 8 months
Education
Volunteering mock interviews for BT Traineeships group
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Head of Service Delivery and Transition management
IT Services – BT
- Present 9 years 1 month
Education
Right click workshop - Internet safety training for schools run by BT in conjunction with UNICEF
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Independent Visitor
Leicestershire County Council
- Present 7 years 5 months
Children
Independent Visitors are volunteers who befriend and spend time with a child or young person within Local Authority care.
Courses
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HND Materials Technology
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MSc in leadership and management
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Projects
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Executive Leadership Governance
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Teaching overseas students executive leadership governance
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Next Generation Service Delivery Management
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Enhanced operating model for SDM area with increase to CSAT, Deep Insights and employee engagement surveys
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IT Support Enhancement
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Delivered the strategic development of an internal IT function in support of fast-moving business objectives of the Company
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Service delivery and transition management department restructure and standardisation
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Acceptance into Service
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Developed acceptance into service (AIS) process within Operational support to manage and control in-flight services/customers
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Executive Reporting
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Introduced Exec reporting across all customers to be used for customer and by the Board of Directors. Available online and auto delivery via email.
Attainment to contractual obligations awareness and feed-up of operational performance. -
Supplier Management Review
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Implemented Supplier/Vendor portal to exist with managing suppliers contracts/relationships and demonstrating value of service as well as attainment of deliverables.
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Simplified Network Management for Schools
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Identified and implemented a self-service network utilisation monitoring tool (online customer capacity management tool for the non-technical person) – 4000+ end users.
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Education Cloud
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Programme management of educational cloud based service across 14’000 schools within the UK.
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IT CMDB Toolset
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Procured and implemented a centralised CMDB and introduced interaction with client/event management systems – 22 large banking/store card companies and over 8000 end users.
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Service Desk Consolidation
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Amalgamated 6 different Service Desks, due to acquisitions, whilst implemented 24x7x365 multilingual Service Desk functionality within a card processing environment.
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ITIL
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Implemented (adapted and adopted) ITIL processes and procedures within 2 Operational (outsourcing) environments including Service desk, 1st, 2nd and 3rd line support functions within a ‘shift-left’ environment.
Honors & Awards
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Customer Service Excellence Award - Finalist
Nachural
The Nachural Entrepreneurship Awards 2024
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Real Entrepreneurs Awards 2023 - Finalist
Cross Productions
Real Entrepreneurs Awards 2023
Recommendations received
50 people have recommended Marc
Join now to viewMore activity by Marc
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What a night it’s going to be tonight. This is going to be one of those wow moments. I am actually going to attend a RED CARPET event in Leicester…
What a night it’s going to be tonight. This is going to be one of those wow moments. I am actually going to attend a RED CARPET event in Leicester…
Liked by Marc Rowley
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