Nathan Tourret

GMO GlobalSign Ltd, Technical Support Agent GlobalSign is a WebTrust-certified certificate authority (CA) and provider of Identity Services, offering a vast range of Identity service solutions and PKI deployments for the hyper-connected world of mobile devices, users and machines (IIoT). The Technical Support role involves directly interacting with customers (individuals/SMB/Enterprise and Govt) via LiveChat/email/phone/remote sessions, helping solve a wide range of GlobalSign product/service… Show more

GMO GlobalSign Ltd, Technical Support Agent GlobalSign is a WebTrust-certified certificate authority (CA) and provider of Identity Services, offering a vast range of Identity service solutions and PKI deployments for the hyper-connected world of mobile devices, users and machines (IIoT). The Technical Support role involves directly interacting with customers (individuals/SMB/Enterprise and Govt) via LiveChat/email/phone/remote sessions, helping solve a wide range of GlobalSign product/service technical and commercial related pre-sales and post-sales queries and issues. The role is exceptionally challenging at times albeit immensely rewarding, due to the vast range of products/services and customer types which requires working diligently and under immense pressure to ensure customer expectations are exceeded. The role has also included proactively working to improve the online support resources, to prepare the company for continued growth and its ability to scale. Since starting the role, I have achieved a monthly 99%+ customer satisfaction level and have been consistently recognised within the top 5 Support Agents globally, for the volume of cases successfully closed. The company has also received numerous positive direct customer feedback, referencing me personally for my assistance, which has contributed to improving the team’s Net Promoter Score (NPS). Show less

Worked as a Land Surveyor, using state of the art Theodolites/Laser GPS scanners to survey areas of ground or buildings, to provide computer generated models (3D) for clients (architects, county councils, private customers etc) and/or for landscaping design. Used Autocad to process the data collected and to create models of surveyed areas. Experienced interacting with a variety of customer types, which required professionally representing the company at all times and seeking possible new… Show more

Worked as a Land Surveyor, using state of the art Theodolites/Laser GPS scanners to survey areas of ground or buildings, to provide computer generated models (3D) for clients (architects, county councils, private customers etc) and/or for landscaping design. Used Autocad to process the data collected and to create models of surveyed areas. Experienced interacting with a variety of customer types, which required professionally representing the company at all times and seeking possible new business opportunities. Autocad Training: offsite training course and associated qualification completed 2014 Show less

Worked with the Managing Director of a start-up company, maintaining and installing CCTV systems primarily to County Council departments across Kent.

Worked as part time kitchen staff, to gain further work experience and insight into catering industry.

Worked alongside the Managing Director as a Carpenter Apprentice. The work mainly involved fitting designer kitchens (e.g Magnet) which gave me valuable exposure to working with OEMs, other 3rd party trades (business partners), including face to face interactions with customers and ensuring that we exceeded customer expectations at all times.

Worked as a Junior Technical Support Executive, within the IT Infrastructure Security team and the Client Service Technical Support team, to gain invaluable customer facing IT work related experience.