Rufus Hood
Growth and CX lead for Coople in the UK
Bristol, England, United Kingdom
1K followers
500+ connections
About
As Commercial Director at Zencargo I own our profitability metrics and margin strategy. Reporting to both founders (CEO and CCO), I work alongside the rest of the Senior Leadership Team to ensure our pricing structure, commercial approach and internal processes drive progress in our Gross Margin and EBITDA.
At Zencargo I have also worked in Strategy, Account Management and Operations roles. I scaled the Operations team from 15 to 50 people in 2020, set up the strategy & excellence function enabling Operations to deliver an 85% improvement in our platform data KPI, built the Customer Operations function to deliver improvements in customer service, including a 80% improvement in query resolution time.
Before joining Zencargo I worked as a digital and operational transformation consultant focussing on designing and implementing change, working alongside client teams to ensure sustainability and advising business leaders on their operational strategy. For the majority of that time I worked at Newton, an operational improvement consultancy that gave me exposure to FMCG, healthcare, defence and infrastructure sectors. It has a strong culture of cooperation & people development. It has a guaranteed fee model making it very results focussed.
Activity
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Celebrating World Youth Skills Day! 🌍 On 15 July, we celebrated World Youth Skills Day, and we want to emphasise the importance of supporting…
Celebrating World Youth Skills Day! 🌍 On 15 July, we celebrated World Youth Skills Day, and we want to emphasise the importance of supporting…
Liked by Rufus Hood
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I'm honoured to be selected as a judge for the ISC International Sports Awards. This is a fantastic opportunity to recognise and celebrate the best…
I'm honoured to be selected as a judge for the ISC International Sports Awards. This is a fantastic opportunity to recognise and celebrate the best…
Liked by Rufus Hood
Experience
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Zencargo
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Newton Europe
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Head of Sponsorship Acquisition
SHG Consulting
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Education
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Cheltenham College
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Languages
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French
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More activity by Rufus
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Interesting findings from a recent survey Coople UK carried out with 1000 business leaders about how they’re approaching staffing challenges in the…
Interesting findings from a recent survey Coople UK carried out with 1000 business leaders about how they’re approaching staffing challenges in the…
Shared by Rufus Hood
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What a journey it’s been, coming up on nearly 3 years! We’re so grateful to have one of the most wonderful teams here at DFYNE that has resulted in…
What a journey it’s been, coming up on nearly 3 years! We’re so grateful to have one of the most wonderful teams here at DFYNE that has resulted in…
Liked by Rufus Hood
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Great to have Adedamola Adejuwon and Valentine Ifasawo at Multimodal Exhibition last week, connecting with some of the key players in the #logistics…
Great to have Adedamola Adejuwon and Valentine Ifasawo at Multimodal Exhibition last week, connecting with some of the key players in the #logistics…
Liked by Rufus Hood
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Super excited to have joined Coople UK 🇬🇧 and really enjoying getting stuck into our growth and product plans already 🚀. Thank you to the whole…
Super excited to have joined Coople UK 🇬🇧 and really enjoying getting stuck into our growth and product plans already 🚀. Thank you to the whole…
Shared by Rufus Hood
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We'll be attending the Multimodal Exhibition Awards with PANGAIA as finalists for the Shipper/Partner of the Year Award. This recognition celebrates…
We'll be attending the Multimodal Exhibition Awards with PANGAIA as finalists for the Shipper/Partner of the Year Award. This recognition celebrates…
Liked by Rufus Hood
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