Rufus Hood

Part of the leadership team of the Commercial function, headed up by the CCO and co-founder, to build and deliver our profitability targets, including owning our pricing and margin strategy, and working alongside the VP Ocean Procurement to manage the day to day running of the Ocean Commercial functions.

Deliverables in this role are:
- Hitting business gross margin targets (65% increase in gross margin in 2023, despite falling freight market)
- Yield management and pricing… Show more

Part of the leadership team of the Commercial function, headed up by the CCO and co-founder, to build and deliver our profitability targets, including owning our pricing and margin strategy, and working alongside the VP Ocean Procurement to manage the day to day running of the Ocean Commercial functions.

Deliverables in this role are:
- Hitting business gross margin targets (65% increase in gross margin in 2023, despite falling freight market)
- Yield management and pricing strategy (2.1x margin % increase across customer base)
- Implementing process and tools to better manage rates and pricing internally (launched new market leading rates management platform functionality) Show less

Working with the Senior Leadership Team (primarily CEO & COO) on strategic & financial planning, cross-functional improvement projects including margin, productivity and platform projects, and business operations.

My specific focus has been on our margin and commercial strategy and delivering initiatives to drive margin improvements.

As part of Zencargo's vision to build a world with smarter trade, I'm setting up the Customer Operations function to level up our customer service.

Customer Operations will focus primarily on the following objectives:
- Delivering extremely high quality service so that our customers love working with us
- Going above and beyond to always be ahead of any issues impacting our customers' supply chains
- Not resting until any issues that do occur with customers' supply chains are… Show more

As part of Zencargo's vision to build a world with smarter trade, I'm setting up the Customer Operations function to level up our customer service.

Customer Operations will focus primarily on the following objectives:
- Delivering extremely high quality service so that our customers love working with us
- Going above and beyond to always be ahead of any issues impacting our customers' supply chains
- Not resting until any issues that do occur with customers' supply chains are fully resolved
- Working in partnership with our customers to make their supply chains their competitive advantage Show less

Heading up the Freight Operations team that delivers freight forwarding and control tower services to our customers.
My two key goals are ensuring we deliver best in industry customer service and working with Product to scale our operational processes to support business growth and deliver new services to our customers.
Latterly focussed on our operational strategy, how to internationalise our operation including supporting the setup of a Netherlands and USA team, and working closely with… Show more

Heading up the Freight Operations team that delivers freight forwarding and control tower services to our customers.
My two key goals are ensuring we deliver best in industry customer service and working with Product to scale our operational processes to support business growth and deliver new services to our customers.
Latterly focussed on our operational strategy, how to internationalise our operation including supporting the setup of a Netherlands and USA team, and working closely with Product to improve the operational capabilities of our platform. Show less

I manage the team who coordinate day to day operations for our Key Accounts; ensuring OTIF delivery, fast resolution of issues in customers' supply chains and improvements to the efficiency of customers' logistics networks based on Zencargo's SCaaS framework.

Alongside the day to day, my biggest focus is working with Product, Customer Success and Key Accounts to scale Zencargo's Operations so that we can continue to grow towards our Series B and beyond.

I am an Operational & Financial Improvement specialist. I help companies save money by improving their operational systems and reducing the causes of lost time and money. Newton Europe uses a scientific approach to improve businesses and guarantee the improvements they make.