About
I've enabled dozens of organisations to be more effective & efficient and I specialise in…
Articles by Rob
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Anyone else feel like they're now swamped by AI chat and voice robots every time they open LinkedIn? I'm exhausted just looking for human-centred…
Anyone else feel like they're now swamped by AI chat and voice robots every time they open LinkedIn? I'm exhausted just looking for human-centred…
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We understand that choosing the right AutoQA & Improvement platform can be tough with so many options promising the same results.🤔 So that's why, as…
We understand that choosing the right AutoQA & Improvement platform can be tough with so many options promising the same results.🤔 So that's why, as…
Liked by Rob Wilkinson
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Just updated my LinkedIn banner for the first time in a while, from one G2 badge flex to another... It's a good job these are only digital badges…
Just updated my LinkedIn banner for the first time in a while, from one G2 badge flex to another... It's a good job these are only digital badges…
Liked by Rob Wilkinson
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By exporting Conversational Insights to BI tools, QA teams gain enhanced visibility, contributing to strategic decisions across departments.🚀 Break…
By exporting Conversational Insights to BI tools, QA teams gain enhanced visibility, contributing to strategic decisions across departments.🚀 Break…
Liked by Rob Wilkinson
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Really interesting synopsis by our very own Rob Wilkinson evaluagent® on the use of xNPS within contact centers and the challenges that QA team's…
Really interesting synopsis by our very own Rob Wilkinson evaluagent® on the use of xNPS within contact centers and the challenges that QA team's…
Liked by Rob Wilkinson
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Currently writing "Exceeding UK Customer Expectations", which has lots of interesting customer data. Here's a good one - this shows what each age…
Currently writing "Exceeding UK Customer Expectations", which has lots of interesting customer data. Here's a good one - this shows what each age…
Liked by Rob Wilkinson
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In a small contact centre in Wembley in 1995 I made my first, of many, 'no sale' calls. I had hair but I didn't really know what I was doing -…
In a small contact centre in Wembley in 1995 I made my first, of many, 'no sale' calls. I had hair but I didn't really know what I was doing -…
Liked by Rob Wilkinson
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I spent a fascinating Sunday afternoon as part of the shortlisting panel for this year's European Contact Centre & Customer Service Awards…
I spent a fascinating Sunday afternoon as part of the shortlisting panel for this year's European Contact Centre & Customer Service Awards…
Liked by Rob Wilkinson
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