Steve Haslam
IS Service Delivery Manager @ Northern Trains| Service Operations, Incident Management
Buxton, England, United Kingdom
476 followers
476 connections
About
At Northern Trains, my role as IS Service Delivery Manager centers on optimising service operations for a workforce of over 6000. My commitment to ITIL frameworks and service improvement initiatives has enabled me to effectively manage stakeholder relationships and refine service delivery processes. These efforts contribute to maintaining robust service levels and achieving key performance indicators.
My tenure has been marked by a dedication to the development and implementation of a comprehensive IS Communication Strategy, and the fostering of team growth through targeted training programs. With a focus on incident and problem management, my approach is always customer-centric, ensuring that technology serves as a catalyst for organizational productivity and user satisfaction.
Activity
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Big day for everyone on The Transpennine Route Upgrade (TRU) as we entered into service the OHLE between Manchester Victoria and Stalybridge for…
Big day for everyone on The Transpennine Route Upgrade (TRU) as we entered into service the OHLE between Manchester Victoria and Stalybridge for…
Liked by Steve Haslam
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Yesterday we bid a fond farewell to our Depot Manager Andy Marden. Andy has been Neville Hill Train Care Centre Manager for Nearly two years…
Yesterday we bid a fond farewell to our Depot Manager Andy Marden. Andy has been Neville Hill Train Care Centre Manager for Nearly two years…
Liked by Steve Haslam
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Excited to share that I am starting a new role today as Interim Head of Audit, Risk and Governance at TransPennine Express. Looking forward to…
Excited to share that I am starting a new role today as Interim Head of Audit, Risk and Governance at TransPennine Express. Looking forward to…
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Experience
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Arriva Rail North (Northern)
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IT ServiceDesk Analyst\Backdesk\Incident Management
Balfour Beatty Civil Engineering Ltd
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Education
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Wakefield College
NVQ Level 2 Bricklaying
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More activity by Steve
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Not one to not be sat twiddling thumbs, so my last few weeks at Northern have been a mixture of: Handovers 👩💻 Goodbyes (including way too many…
Not one to not be sat twiddling thumbs, so my last few weeks at Northern have been a mixture of: Handovers 👩💻 Goodbyes (including way too many…
Liked by Steve Haslam
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📰 𝙎𝙏𝘼𝙏𝙀𝙈𝙀𝙉𝙏 | Dragons RFC has today announced Chairman David Buttress will be stepping down from his role later this year ⤵️ David will…
📰 𝙎𝙏𝘼𝙏𝙀𝙈𝙀𝙉𝙏 | Dragons RFC has today announced Chairman David Buttress will be stepping down from his role later this year ⤵️ David will…
Liked by Steve Haslam
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Socks are the probably the best attendee gift bag filler! Assured Data Protection
Socks are the probably the best attendee gift bag filler! Assured Data Protection
Liked by Steve Haslam
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Major milestone complete last night at Garforth Station. Successful installation of the main span and link span of the UK’s first beacon bridge. Well…
Major milestone complete last night at Garforth Station. Successful installation of the main span and link span of the UK’s first beacon bridge. Well…
Liked by Steve Haslam
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That’s a wrap! Today is my last day in charge of Scotland's Railway after nearly seven years in the job. It’s been the privilege of my life to…
That’s a wrap! Today is my last day in charge of Scotland's Railway after nearly seven years in the job. It’s been the privilege of my life to…
Liked by Steve Haslam
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Busy week, another course under my belt from #CISA, completing some really interesting challenges on #letsdefend and studying for and booking the…
Busy week, another course under my belt from #CISA, completing some really interesting challenges on #letsdefend and studying for and booking the…
Liked by Steve Haslam
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We've appointed David Sparling as our new Head of IT. With almost 30 years’ experience in the IT industry, David began his career as a software…
We've appointed David Sparling as our new Head of IT. With almost 30 years’ experience in the IT industry, David began his career as a software…
Liked by Steve Haslam
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Enjoyed (winning) the cyber escape room hosted by BTP & our Cyber team today 👩💻🏆 Eye-opening session even for us IT lot! Thanks Laura Palmer…
Enjoyed (winning) the cyber escape room hosted by BTP & our Cyber team today 👩💻🏆 Eye-opening session even for us IT lot! Thanks Laura Palmer…
Liked by Steve Haslam
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If you enjoy working in IT and have a penchant for customer service. Come join the team...
If you enjoy working in IT and have a penchant for customer service. Come join the team...
Shared by Steve Haslam
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Are you aware that your manager could have more impact on your mental health than your doctor? It's true! Having a good manager can truly change your…
Are you aware that your manager could have more impact on your mental health than your doctor? It's true! Having a good manager can truly change your…
Liked by Steve Haslam
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