Süpríya Dinkar

Listening is often a misunderstood and underrated skill in many environments. However, if done properly, and with the right intention, it might greatly improve your stance in any negotiation. Some mutual benefits are: 1. It shows that you care enough to listen. 2. You just might think of a new approach to the solution. 3. It greatly contributes to your personal growth.

Salary benchmarking is one of the most important factors ultimately contributing to employee satisfaction - 1. Economy: in an ever-changing economic climate, where every employer's and employee's needs keep changing, the salary must account for the cost of living fluctuations. 2. Fairness: it is never pleasant to recognise that effort is not equal to the reward. Reward your employees fairly and equally based on their contributions so that no work goes unnoticed. 3. Job Satisfaction: Closely related to fairness and equity, employees who know that they are accurately compensated, are more likely to be happy at work, hence improving their overall quality of work/ life.

Active Listening: Try to listen with an open mind to delve into the issue and determine the root cause of the problem first. If you begin to speculate or assume without confirming all the information, the customer may hold you accountable for inaccuracy, which ends up costing your credibility hence exacerbating the existing problem. Don't play the guessing game and openly ask the customer what they want, and then determine whether you can meet their expectations.

Mistakes are one of the most underrated contributing factors to professional development, provided, one has the right attitude. Remaining honest with oneself about the facts and what could have been done differently, can be a complex exercise in flexing your learning muscle, and eventually adding to one's experience. Things can be taught theoretically, however, nothing beats hands-on, practical experience, and learning from your own mistakes. I have 4 tips while tackling a failure: 1. Look at the facts and leave any emotion out of it. 2. Ask for feedback from your manager/ mentor. 3. Look for a practical solution and act on it. 4. Remember the lesson and move on.

Integration is a key feature that allows employees to maximise time and effort from a single platform. This could also prevent them from regularly having to input data from one platform to the other thereby reducing any possibility of manual errors. Any distraction can be avoided when the work is done by integrating all processes, ensuring that all the i's are dotted and t's are crossed on a single system.

Augmented reality essentially enables customers to test and experience products in their own environment, monitor product operations in real-time, while being able to control and customise product functions remotely, and enhance product performance using real-time data.