Win Fortunata

Win Fortunata

Customer Success & Business Development | Proven Track Record in Driving Revenue & Client Satisfaction | Actively Seeking New Opportunities

Greater London, England, United Kingdom
10K followers 500+ connections

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About

London-based Team Lead at Atheneum with vast international exposure. I have six years of experience in various commercial roles, ranging from customer success to business development. In my roles, I have been immersed in fast-paced work environments, working with multinational corporate, consulting, and private equity clients. I am passionate about further honing my leadership and commercial skills and developing best-in-class processes through my professional career.

Mob +44 75 0167 8542 | e-mail [email protected]

Activity

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Experience

  • myGwork Graphic

    Senior Customer Success Manager

    myGwork

    - 5 months

    London, England, United Kingdom

    The leading talent platform and professional network for the LGBTQ+ business community.
    - Managed relationships with enterprise-sized clients, overseeing entire customer lifecycle from onboarding, implementation, monthly/quarterly reviews, to renewal
    - Established success milestones and assessed clients’ hiring & employee retention strategies to maximise RoIs, achieving them through executing diversity-related campaigns, inclusivity trainings, and recruitment initiatives
    - Delivered…

    The leading talent platform and professional network for the LGBTQ+ business community.
    - Managed relationships with enterprise-sized clients, overseeing entire customer lifecycle from onboarding, implementation, monthly/quarterly reviews, to renewal
    - Established success milestones and assessed clients’ hiring & employee retention strategies to maximise RoIs, achieving them through executing diversity-related campaigns, inclusivity trainings, and recruitment initiatives
    - Delivered excellent relationship management resulting in early champions emerging among high value accounts

  • Nurole Graphic

    Business Development Executive

    Nurole

    - 1 year 6 months

    London, England, United Kingdom

    With 60,000+ of pre-vetted board candidates in our network, Nurole is the market leader in Non-Executive, Advisory, and Trustee Board Member appointments. In 2022, we placed over 750 people on the boards of various organisations, ranging from non-profits to listed companies. Membership to Nurole is free.

    - In charge of end-to-end sales process, qualified & pitched to 10-15 board-level leads monthly
    - Created strategy to re-engage legacy clients from the charity sector
    - Conducted…

    With 60,000+ of pre-vetted board candidates in our network, Nurole is the market leader in Non-Executive, Advisory, and Trustee Board Member appointments. In 2022, we placed over 750 people on the boards of various organisations, ranging from non-profits to listed companies. Membership to Nurole is free.

    - In charge of end-to-end sales process, qualified & pitched to 10-15 board-level leads monthly
    - Created strategy to re-engage legacy clients from the charity sector
    - Conducted board candidate searches for UK’s leading non-profit clients
    - Sourced leads for other business units within the organisation and helped raise brand awareness among prospective Nurole members

  • Atheneum Graphic

    Team Lead

    Atheneum

    - 1 year 1 month

    London, England, United Kingdom

    - Managed a 4-person team to deliver 25+ projects/month for top consulting firms, contributing c. €800k in annual turnover
    - Trained and supervised 2 top performing Associates, successfully supporting one through a round of promotion
    - Worked cross-functionally to develop operational best practices

  • AlphaSights

    AlphaSights

    4 years 6 months

    • AlphaSights Graphic

      Senior Client Service Associate

      AlphaSights

      - 3 years 3 months

      London, United Kingdom

      Senior Associate in the firm’s global Client Service Team. Focused on connecting professionals at the world’s leading investment funds, advisory firms and corporations with the insight and expertise they need in the context of critical business decisions.

      AlphaSights is a global knowledge broker with regional hubs in Europe, the Americas, Asia and the Middle East. We bring specialist knowledge distributed across hundreds of millions of professionals worldwide to bear on today’s most…

      Senior Associate in the firm’s global Client Service Team. Focused on connecting professionals at the world’s leading investment funds, advisory firms and corporations with the insight and expertise they need in the context of critical business decisions.

      AlphaSights is a global knowledge broker with regional hubs in Europe, the Americas, Asia and the Middle East. We bring specialist knowledge distributed across hundreds of millions of professionals worldwide to bear on today’s most important business decisions.

      - Oversaw key accounts with leading Private Equity houses generating ±£0.5M annual revenue
      - Drove double digit growth through early renewals and upselling, reduced average contract length
      - Onboarded and nurtured new accounts across the UK&I and European markets

    • AlphaSights Graphic

      Associate

      AlphaSights

      - 1 year 3 months

      Hong Kong and London

      - Prospected & engaged 100+ C-level executives daily across a wide array of industries and markets
      - Delivered industry experts to support clients on competitive benchmarking, new market entry strategies, and Mergers & Acquisition while consistently outperforming individual targets
      - Set up expert interactions for global clients with an average turnaround time of 48-72 hours

Education

Honors & Awards

  • Scholarship

    -

    Merit-based 25% grant on tuition fee.

  • Best Speaker at National Schools Debating Championships Indonesia 2010

    Depdiknas Indonesia

    The competition consisted of 102 students making up 34 teams.

Languages

  • English

    Native or bilingual proficiency

  • Indonesian

    Native or bilingual proficiency

  • Chinese

    Limited working proficiency

  • Malay

    Limited working proficiency

  • Taiwanese

    Limited working proficiency

  • Japanese

    Elementary proficiency

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