Account Manager

Europe's fastest growing board portal for 2,000+ organisations, iBabs empowers customers to quickly organise effective meetings and make good decisions confidently. Our software application is the best on the market to electronically distribute documents for Board and Committee meetings in a secure manner. We understand the work that goes into meetings - and how to streamline everything so it all flows smoothly on any device - confidentially, securely and automatically.

iBabs is present in Amsterdam, Brussels, London and Paris with every day over 200,000 users securely accessing their meeting documents and attending meetings - anytime, anywhere and on any device.

With our HQ in the Netherlands we have 20 years' experience of delivering meeting solutions. We have a wide variety of customers from PLCs, private companies, Banks, Insurers and Investment funds to charities, housing associations, NHS, State bodies, Councils and Government Ministries.

With parent company Euronext we are currently expanding into Norway, Sweden, Finland, Denmark, Portugal, Spain, Germany and Italy.

Key Accountabilities

• Supporting the portfolio of iBabs English-speaking clients, attending to day-to-day needs, ensuring timely and successful delivery of responses and solutions

• Liaising between clients and technical, support and research teams

• Building, optimizing and managing strong client relationships, feedback and success.

• Successful onboarding and support of our board portal solution for our English-speaking clients within a broad range of organisations, from municipalities to ministries, from small healthcare organisations to large hospitals and from small businesses to large corporates.

• You will provide training sessions as part of the onboarding process for administrators/secretaries as well as to end-users. These training sessions may be in person or via video conference.

• Every company is different as is every session so you need to be adaptable with great communication skills (both face-to-face and online). However, the reward is always the same, customers 'love' iBabs, often recommending us to other companies.

• After the onboarding, you are the first point of contact for these clients. You will provide assistance and support for incoming queries and issues related to our board portal solution and any other related duties to support our English-speaking clients. To assist you we have second and third line support desks.

Knowledge, Skills and Experience Required

• Excellent training skills and experience

• Strong didactic and communication skills

• Excellent knowledge and ability to interpret technical language for non-technical people

• Strong customer support skills

• Ability to troubleshoot and diagnose problems

• Ability to communicate effectively

• Writing and editing skills (to aid in writing and updating manuals) are a plus

• Able to work in an autonomous and organized manner

• The capacity to work well on your own or in a team

• Fluency in English is a must, professional capacity in another language is a plus

Education and Knowledge

• Middle-level applied education or equivalent

This unique and comprehensive value proposition is articulated around four main pillars:

• Governance : Our board portal solution "iBabs" helps organizations to secure, organize and run board meetings more efficiently (save time preparing agendas and board packs, collaborate easily with annotations, voting, meeting summaries).

• Communication : We are the market leader in webinars and webcasts services for financial results, internal communication, marketing and external communication with our solution Company Webcast. We help our clients to increase their visibility, engagement and international coverage. We also provide flexible and customized market data components for Investor Relations websites of listed companies.

• Compliance : Our InsiderLog solution offers a solution to automate the management of inside information and insider lists for both issuers and their professional advisors. Our tool aims to save time and ensure compliance with the European Market Abuse Regulation (MAR).

• Investor Relations : Our Advisory team provides high-touch advisory, market intelligence and decision making analytics for listed companies willing to be more active on capital markets. Our IR.Manager tool provides a complete and intuitive IR management and targeting platform for corporate IR teams to professionalize the workflow and engagement.

Euronext Corporate Services already serves more than 2,500 clients including over 600 listed companies, private companies, advisors and public organisations. Our clients are located across all Euronext markets (Belgium, France, Netherlands, Portugal, Ireland) but also beyond (e.g. UK, Nordics, Italy, Spain, Germany).

The Euronext Corporate Services team is composed of over 100 enthusiastic professionals that combine a strong local footprint across Europe with a deep understanding of global capital markets. They help organisations, both listed and non-listed, private and public, make the most effective use of capital markets and run more efficiently.

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.