BroadbandGenie Reviews

Although this speed check was fast the results for companies prices was totally incorrect because they don't ask for address, only postcode.

Date of experience: 19 August 2024

Had never heard of Broadband Genie and came across via a Money Saving Expert recommendation. Very glad I followed up on this. The switch of provider went very smoothly with no hiccups, including receipt of the incentive voucher 3 months after the switch.
When I next reach the point of looking to change broadband provider I will definitely look at what Broadband Genie has to offer.

Date of experience: 01 December 2022

I think due to my computer set-up my broadband switch via broadband genie did not automatically get entered into the system. However on communicating with both Charlotte and Rachel from the customer service department my claim was entered manually and has been processed. I can't thank both ladies enough for their help and and actions. I would use broadband genie again and can recommend the company.

Date of experience: 16 June 2023

I switched to a new provider through BroadbandGenie (since in the UK companies punish loyal customers and prefer to lose them).
Use their link to check the status of your voucher. Mine arrived just over two months (instead of four). There was no problem activating on Amazon and I have 10 years to spend it. Shouldn't take that long. :)

Date of experience: 21 March 2023

i signed up with shell energy broadband through MSE with £110 Amazon voucher through BroadBand Genie.
Takes up to 3 months for the voucher to process,Something went wrong with shell and the voucher didnt materialise.Once I notified them BroadBand Genie got on it and did all the work with Shell.Just checked my email every couple weeks, and today 4 months on I received the voucher, Downloaded and had it in my Amazon account £110 credit in a few minutes. I had my doubts, but now Very Very happy with BroadBand Genie. Amazing help and for free. Not many companies around like this these days,apart from MSE ofcourse. Top notch!

Date of experience: 27 June 2023

I used them to find a new internet supplier, it found a good deal with the bonus of getting a gift card for amazon worth £85
I was a bit sceptical that it would work, it did say it might take 120 days to come through. About this long to verify, but it has just appeared in my email and I’ve just added it onto my amazon account. So all good, and would recommend, just be patient!!

Date of experience: 01 May 2023

Second time I've used Broadband Genie. Absolutely no complaints about the service - very straightforward to use, simple to use portal to check status of voucher and good communication throughout the whole process.

Date of experience: 04 September 2023

I forgot to claim my reward within the set time but after explaining how silly I had been to the nice people at Trustpilot they reviewed the situation and honoured their commitment. Amazing customer service thank you Trustpilot and thank you Broad band Genie.

Date of experience: 21 March 2023

Broadband Genie made it quick and easy to see what was available in my area, its service record and bonuses offered by suppliers. It was easy to choose what would be right for my household and go ahead.

Date of experience: 28 November 2022

Really straightforward and prompt claims service unlike other rewards/ incentives/cashback companies that I’ve gone through before.
A few choices of useful rewards for me but chose the pre-paid mastercard for ultimate flexibility.
Really grateful for a hassle free experience. Thank you very much.

Date of experience: 23 May 2023

Can end up as a long and tedious process when things go wrong!
In my case my ISP (Vodafone) refused to acknowledge existence of offer with respect to BBG -so voucher was rejected (I had waited over 120 days stated in T & C’s) at this point.
Up to this date 28/04/23 they still have not confirmed a valid sale with BBG – which means BBG have not received their commission for the sale.
BBG customer support - excellent at resolving the problem.
(Special thanks to Rachel at BBG who was always helpful and supportive during this process and went beyond the T & C's of the offer on my behalf).
My advice to anyone taking up such offers is.
Ensure offer is tracked correctly after sale is confirmed with ISP.
Do not delete the confirmation email from BBG until you receive your selected voucher.
Do not accept – “can’t help you further” comments from your ISP customer support (Vodafone in my case) if you are certain you have fulfilled all the T & C’s
Date of sale 21/10/22 Voucher received 25/04/23

Date of experience: 18 April 2023

New broadband provider offered a £110 voucher through BroadbandGenie. Voucher. There’s a good tracking system and received the money earlier than expected. Happy customer 😃

Date of experience: 05 September 2023

Allowed us to dump our supplier who was going to charge a 10%+ increase to move to Shell. Saved money, flawless changeover, Amazon voucher as promised.

Date of experience: 29 May 2023

Voucher simple to activate when sent by email.
Little worried it had got lost as took quite a while to come through (although was told this at the beginning)

Date of experience: 31 October 2023

Bought Shell fttp Broadband through Broadband and received a £100 Amazon voucher. It takes 3/4 months to get your voucher but they send you a link when it's time to receive it.

Date of experience: 31 October 2023

Very straightforward process, I received my Amazon gift card which has now been applied to my account. Thanks for a prompt and efficient service.

Date of experience: 19 December 2023

Much faster (broadband) service and £150 p.a. better off since switching. No complaints. The handling of moving from one provider to Broadband Genie went ahead without glitches. Thanks.

Date of experience: 29 May 2023

Was able to check strength of signal of a few companies as live in rural scotland before choosing with help from broadband genie.

Date of experience: 31 October 2023

Found the best provider with incentives and just got my reward from Broadband Genie so very pleased I used rather than a poorer deal from BT itself. Impressed

Date of experience: 18 April 2023