Circular&Co. Reviews

639  Excellent
TrustScore 5 out of 5

4.8

In the Fashion accessories shop category

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Reviews4.8

639 total


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Rated 2 out of 5 stars

Good idea, but

I liked that Circular & Co use recycled single use paper cups to form part of their re-useable coffee cup. Ordering and delivery was simple and prompt, but I didn’t like the product. The push to open/close top feels cheap and wobbly and makes far too much noise when pressing it to open and close. Not great in quiet environments. I was also hoping the lock/unlock mechanism could be used with one finger, but two are required. I returned it straight away. While the return process went ok, it wasn’t convenient having to phone to register the return. I hope to see significant improvements in the lid design in future.

Date of experience: 04 September 2024


Rated 5 out of 5 stars

12oz leak proof travel cup. This cup is excellent was my …

This cup is excellent this was my second purchase spoke to a lady on phone lovely manner and info would recommend this product service and delivery
A 1
Many thanks

Date of experience: 02 September 2024

Reply from Circular&Co.

Thank you for taking time to leave your lovely review, and for your ongoing support of Circularity.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Great product & customer service

We’ve placed a substantial order of cups from Circular & Co for our business marketing gifts, and we couldn’t be more pleased with both their service and product. Paul has been exceptional in his communication, and the sample we received truly confirmed our decision. Its superior quality and strong sustainability credentials, which are essential for our business, made all the difference. We will certainly be returning for all future orders of sustainable coffee mugs.

Date of experience: 09 September 2024

Reply from Circular&Co.

We are so pleased to hear that you have been happy with the service and products provided by our Branding Team, and we look forward to working with you again in the future. Thank you so much for your lovely review which I will ensure is passed on to Paul.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Really good customer relations

The order was sent swiftly and without any hitches. Good communication from the company. I would recommend them.

Date of experience: 03 September 2024

Reply from Circular&Co.

We are so pleased to hear you have been happy with the service you received. Thank you for your review.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

This is my second Circular&co cup

This is my second Circular&co cup. Love them. Simple well designed and ethical….whats not to like?

Date of experience: 22 August 2024

Reply from Circular&Co.

Wow, perfectly summed up! We couldn't have put it better ourselves, thank you.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Amazing Company

Amazing company and products! I ordered from these recently to upgrade a coffee cup I’ve had since way before they rebranded. I’ve used their coffee cup for years and YEARS and won’t even look in the direction of another brand. I love their ethics and the design of their cups/lids so so much. The only reason for purchasing again was because I discovered they make a larger coffee cup (who doesn’t want a bigger coffee), and my partner also wanted one for herself! But my old one is still going super strong with no leaks years later. Cannot fault them in the slightest!

Date of experience: 02 August 2024

Reply from Circular&Co.

Wow what a lovely review! Thank you so much for your kind words you have made our day. We are so grateful for your ongoing support, and thank you for supporting Circularity.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Fantastic new product.

Excellent new product from Circular and Co. I’ve waited for an insulated coffee cup and I am not disappointed. Keeps coffee hotter for longer than the recycled cups. I bought the cup and lid separately as I wanted a pink lid and they are perfect. I also love the locking lid.

Date of experience: 21 August 2024

Reply from Circular&Co.

We are so pleased to hear that you are loving our recycled stainless steel range as much as we are!
Thank you for your support and for your lovely review.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Excellent service again

Found what I wanted easily on website. Kept up to date on order status and goods arrived in excellent condition.

Date of experience: 05 August 2024

Reply from Circular&Co.

We are so pleased to hear you found it to be a smooth buying experience. Thank you for reviewing.

Best Wishes,
Circular&Co.


Rated 3 out of 5 stars

One good 12oz NOW cup and one not so good

I have 2 of the 12oz NOW cups. The first is fine but the newest one leaks from the lid. It was the first time I used it. Coffee dripping down my jumper was not good.
I notice that the first one I have (and have had it for over 1 year) has a very tight fitting lid but with the new one -the black lid feels much looser.

Date of experience: 02 September 2024

Reply from Circular&Co.

I am sorry to hear there is an issue with one of your NOW cups. There should not be any leaking from these cups at all so we would welcome the chance to make this right. Unfortunately I am unable to find any direct correspondence from you and no order number was supplied with this review so I am unable to get in touch currently. I will request your details from Trustpilot, but please get in touch with our Customer Support who will be happy to help via [email protected] or 01872 575000.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Great customer service, great product!

I had a problem regarding the size of the new bottles. I received a very quick reply from customer service, there was an error on the site so I ordered the replacement bottle base which arrived about 3 days later. All perfect!

Date of experience: 14 August 2024

Reply from Circular&Co.

Thank you for your review. We are so pleased you were able to support Circularity by just replacing your bottle base, which is music to our ears!

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Circular cups are better than any other I've tried

Circular cups are the only ones that I've found to be truly reliable. All the other brands that I've tried either fall apart, or are impossible to clean properly. Circular cups are reliable, and robust. Price was also very reasonable, and delivery was prompt.

Date of experience: 08 August 2024

Reply from Circular&Co.

We are so pleased to hear that you love your Circular cups as much as we do! Thank you so much for your support and your lovely review, it is truly appreciated.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service, they went above and beyond when I asked to amend my order. The lockable lid doesn't spill so I can hold milk in it until we open the flask of coffee, very handy for picnics and bike rides.

Date of experience: 29 July 2024

Reply from Circular&Co.

Thank you for taking your time to leave such a lovely review. We aim to make our customer experience as smooth as possible, so it is great to hear you were happy with both the service and the cup you received. It means the world to us.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Straight forward

Straight forward, good ethos, delivery came fast, products in good condition and does exactly what it says. Perfect!

Date of experience: 08 August 2024

Reply from Circular&Co.

Thank you so much for your kind words. Your support for circularity is truly appreciated and we hope that you are happy with your cups for many years to come.

Best Wishes,
Circular&co.


Rated 5 out of 5 stars

Stylish

Like the cups
They look good and fit into the car cup holder
Seem robust .. so far, so good

Date of experience: 28 August 2024

Reply from Circular&Co.

We are so pleased that you are happy with your new cups. Thank you for reviewing.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Interested in my problem

Despite my request for a clock part which Circular and Co no longer supply, they managed to track down and obtain a replacement at no cost to me. Quite superb customer service from this company, with people who want to help. Thank you.

Date of experience: 20 June 2024


Rated 5 out of 5 stars

Delivery was speedy

Delivery was speedy, also when I've spoke to circular and co previously they have been very friendly and reply quickly to any of my questions. I would definitely recommend this company to others as I find the cups brilliant especially in the car.

Date of experience: 16 July 2024

Reply from Circular&Co.

Thank you so much for your lovely feedback. We are so pleased to hear that you are happy with your cup and the service we provide. Your support is very much appreciated.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Great products, delivered next day

Ordered some trays to put plant pots on and capture excess water. They were perfect for the job and look great

Delivery was next day, very happy with the service

Date of experience: 31 July 2024

Reply from Circular&Co.

Thank you for your review. It's great to hear that you were pleased with both your purchase and the service received, this makes us happy!

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Excellent from start to finish with…

Excellent from start to finish with company

Eco garden planters are great and delighted they were in the sale.

Delivery was also excellent and great that you can see progress of your goods. Ewan Delivery driver from DX was excellent and put all the large and heavy planters in the garage without being asked.

Please tweak checkout so you can click on item to check details when ordering multiple items.

Date of experience: 15 February 2024


Rated 5 out of 5 stars

Plant pot saucer

Saucer well made, and fits my square pot perfectly. Very reasonable price, and delivered very speedily.

Date of experience: 05 August 2024

Reply from Circular&Co.

Thank you for taking the time to leave your lovely review.

Best Wishes,
Circular&Co.


Rated 5 out of 5 stars

Good cups for a toddler group

Delivery was prompt. We use these cups for the mums and carers at our toddler group as we need unbreakable insulated and lidded cups to handle our hot drinks safely with toddlers around. Our existing ones have been very good which is why we have purchased another ten. So much greener than single use cups and easy to clean in the dishwasher.

Date of experience: 08 March 2024