26,176 total
Menkind never disappoints.
Great friendly customer service, very helpful.
They take their time out to have a chat not just do a 9-5 Job. They always make recommendations, tell you about new stock coming and overall very welcoming.
Fantastic business
Date of experience: 21 August 2024
Used click and collect and my order was ready in minutes which was great. Easy collection, staff were polite and efficient. Rainbow lamp is gorgeous. Happy with my purchase and with a sale price 😉🌟
Date of experience: 13 August 2024
Delivery slightly delayed due to evri loosing my first package. Menkind were really helpful and apologetic. They refunded the delivery charge and sent a new parcel on next day delivery. Fantastic service. Will definitely order again.
Date of experience: 16 August 2024
The order I received was well packaged and protected. Everything was good value and I was pleased with this order, especially as it was the first time I had purchased anything from this company. I will definitely buy from them again.
Date of experience: 09 August 2024
The item was exactly as described. It was delivered quickly and packaged very securely. Very professional company to deal with.
Date of experience: 12 August 2024
I ordered a funko pop collectable and the box is very damaged, this is obviously a collectable and the box needs to be in good condition, i have not even taken the bubble wrap off and can see the box has been squashed and it is not taped down. The outer box was very damaged. I have given low stars to see how this is handled and will adjust when i see how the company deal with a replacement as obviously they use EVRI and they couldnt even be bothered to knock on my door and chose to deliver to a neighbour instead!
Date of experience: 22 August 2024
Reply from Menkind
Hello,
Thank you for leaving us a review.
Please accept our sincere apologies for this issue. Our team have provided assistance regarding the returns process and you are welcome to contact us again in case any questions or concerns arise.
We are sorry to hear that your delivery experience was unsatisfactory, and we will make sure to relay this to the courier to improve our services.
Please feel free to reach out to us if we can be of any help. We appreciate your feedback.
The Menkind Team
The purchase is al fine but they used Evri for delivery and Evri isn't secure. I received a text message purporting to be from Evri telling me my parcel couldn't be delivered because the delivery details were illegible. They wanted all my details and credit card details to pay £0.23 for redelivery - obviously trying to scam me. The parcel arrived about 10 minutes later. I won't be ordering again as I don't buy from anyone who uses Evri delivery service
Date of experience: 20 August 2024
Reply from Menkind
Hi,
Thank you for taking time to share your feedback.
We sincerely apologise for the issues you encountered with Evri’s delivery service. We understand that the security and reliability of our delivery partners are paramount.
Rest assured, we are currently investigating this matter with Evri. We want to assure you that we would never charge any extra payment related to delivery.
We’re glad to hear that your parcel arrived safely, but we regret the frustration you experienced. If you have any further concerns or need assistance with anything else, please don’t hesitate to reach out to our customer service team directly.
The Menkind Team
Fabulous, personalised apron. Purchased for a relatives 75th birthday. It was gratefully received, they thought it was hilarious to see their face plastered all over it! I'll definitely buy another. Many thanks.
Date of experience: 05 August 2024
My first time ordering from Menkind and it was seamless! The product range is extensive, quirky and there is something for everyone! Customer support team are fab!
Date of experience: 15 August 2024
Placed the order with no problem whatsoever and it arrived very quickly in fantastic packaging. The item was perfect and display box is just as good as the item itself. I bought this as a gift for my halloween mad daughter in-laws birthday and she absolutely loved it! Thank you so much for making my gift buying experience so brilliant. The item is solid, very good quality and I know will last forever.
Date of experience: 30 July 2024
Excellent Click and Collect Service, item ready to collect in store extremely quick in the same day! I have purchased by Click and Collect previously and find it very good. Order one minute, and within 30 mins a message to say it's ready to collect!!
Date of experience: 01 August 2024
Order was confirmed and ready in store shortly after it was placed online. Staff brought it out quickly once I arrived to collect.
Date of experience: 08 August 2024
Asked in Liverpool store about the item and was told they don't have it. No offer to check website . Assistant barely acknowledged my presence and just said website is nothing to do with them. Ordered from website and delivered promptly but had to pay postage
Date of experience: 08 August 2024
Reply from Menkind
Hello,
Thank you for taking the time to share your experience with us.
We apologise for the lack of support you received and understand how frustrating that must have been.
Your feedback is invaluable, and we'll make sure it’s passed along to the store management so we can improve our service.
If there's anything further we can do to assist you, please don't hesitate to reach out.
The Menkind Team
Ordering and delivery were made so easy. Communication is key and they kept me up to date with delivery details. Selection on their website is excellent as well.
Date of experience: 13 August 2024
Item came broken out of the box, obviously not checked by QA before packaging. Returning it via evri seemed to go OK, took just over a week for processing and a new one to be posted out - got a helpful email from Menkind's support off of my lukewarm review which was nice of them to reach out.
Replacement item is also not great quality, but at least not broken straight away. I'm going to use it anyway and accept that it may not last very long. Overall Menkind's online shopping experience has been good, just some of their products are priced a little high for how cheaply made they are.
Changing this 3 star review to a 4 star purely because of the good customer service I've received.
Date of experience: 31 July 2024
Reply from Menkind
Thank you for taking the time to update your review. We really appreciate this and are pleased to hear that the team were able to help. We take on board your comments regarding the items overall quality and this will be looked into.
Please do contact us if we can be of any further assistance.
The Menkind Team
My goods where received on time in good condition despite the box being battered by the delivery company. The price was very competitive and cheaper than I could get anywhere else however the quality and standard of the goods as good as any.
Date of experience: 06 August 2024
Very nice wallet came on time the only thing is the delivery charge
Date of experience: 12 August 2024
Quick delivery and excellent product
Couldn't be more happier product was amazing better than I thought it would be to be honest.
Super fast delivery 👌
Date of experience: 12 August 2024
Evri lost my parcel and called Menkind CS, not much help and instead wanted me to fill out. Form for the parcel that Evri lost. Really? After emails sent to and fro finally got refunded. Never again too much hassle. Note to self don’t use EVRI
Date of experience: 30 July 2024
Reply from Menkind
Hello
Thank you for leaving us a review.
We are sincerely sorry for the inconvenience and frustration caused by issues with the delivery. While these issues rarely occur, we are dedicated to resolving them promptly and to your full satisfaction.
The form is a standard procedure, which allows us to raise an investigation with Evri to prevent such issues in the future.
I can see our team have already processed a refund for your order.
Apologies again for any inconvenience caused.
The Menkind Team
I bought them for my friend as a birthday present and she loved them
Date of experience: 13 August 2024
