International Journal of Supply Chain Management, Jun 24, 2019
The main objective of the current research is to answer the following questions. What role is pla... more The main objective of the current research is to answer the following questions. What role is played by environmental investments in the association between environmentally proactive strategies and environmental performance in supply chain? And in what way the adoption and implementation of environmentally proactive strategies is affected by organizational commitment and customer pressure in the supply chain. The research does not focus on analyzing the variables enabling the occurrence of environmental practices rather it is based on practices, which are environmentally sound. It has been suggested by the previous research studies that the main factors are organizational commitment and customer pressure. The study has used questionnaire adapted from the prior studies to collect the data. The SEM-PLS is used to analyses the collected data. Due to limited research available on the association of corporate environmental practices and supply chains specific to the emerging countries, the data has been collected in the manufacturing industry of Indonesia. The findings of the study have been discussed along with limitations. The research also gives implications for future.
Purpose It is widely evident that trust and commitment are important pillars for strengthening th... more Purpose It is widely evident that trust and commitment are important pillars for strengthening the relationship between financial service firms and their customers. However, it has not been explored how the service quality, perceived cost and role of agents are important for financial service firms. To overcome this gap, this study aims to investigate the role of service quality, perceived cost and the role of agents as the commitment–trust factors in the financial insurance service (Takaful) in Malaysia, enhancing customer satisfaction. Design/methodology/approach The study follows a quantitative design in which primary data was collected using a survey instrument. The measurement instrument was adapted from the previous research, and data were collected from 264 customers of the Takaful financial service organizations in Malaysia. The data were analyzed using variance-based structural equational modeling in Smart-PLS software. Findings This research has revealed several useful insights that demonstrate a significant impact on service quality, perceived cost and the agents’ role in forging close relationships with their customers. Corporate image has a moderating role in relationships and has significantly impacted takaful insurance companies. The results imply that regardless of the corporate image of the financial service organizations, customers are concerned about the prices and the quality of the agents’ services. Research limitations/implications In this study, only the predictors such as service quality, perceived costs and agents’ roles as trust–commitment factors were examined to determine customer satisfaction. Other investigations are highly recommended, such as value co-creation in takaful, takaful customer experience and takaful trust. This study offers insights to takaful insurance companies on how to keep up a positive corporate image, which will boost their trust–commitment factors and ultimately increase customer satisfaction. Originality/value By presenting commitment–trust factors and company image in an identifiable framework, the current study has expanded the discussion on takaful financial insurance services. The methodology is developed and rigorously tested to gauge customer satisfaction in takaful financial service organizations’ context.
Purpose This study aims to examine the impact of website design, reliability and perceived ease o... more Purpose This study aims to examine the impact of website design, reliability and perceived ease of use as an engagement motivational factors on customer e-trust and e-retention in online shopping. Design/methodology/approach By using deductive approach, quantitative methods and purposive sampling technique, this study has collected the data from 295 young online customers to enhance an understanding of website design, reliability and perceived ease of use in an online shopping context. Findings The findings revealed interesting insights where reliability is the most significant predictor of customer e-trust in online shopping, followed by perceived ease of use and website design. In addition, a significant mediating effect of e-trust is found between customer e-retention, website design, reliability and perceived ease of use. Research limitations/implications Future research is recommended to predict the antecedents of online engagement motivational factors with value co-creation an...
International Journal of Professional Business Review
Purpose: Using crisis management as a mediator between leadership skills, knowledge management, a... more Purpose: Using crisis management as a mediator between leadership skills, knowledge management, and employee commitment, the study examines the role of crisis management in UAE public sector organizations. In order to motivate employees and keep them committed, supportive leadership skills and knowledge are required. However, crisis management if managed through proper knowledge and skilled leadership develops employee commitment which is highly needed in the times of crisis. Theoretical framework: Managing knowledge and leadership skills during crisis situations can only be achieved if employees are able to effectively manage them. Design/methodology/approach: Using SMART PLS3, a structural equation modeling approach has been used to analyze the collected data in order to meet the objectives of the study. Findings: Likewise, crisis management significantly moderates the relationship between leadership, knowledge management, and employee commitment. Leadership, knowledge manag...
International Journal of Supply Chain Management, 2019
The prime objective of the current study is to the link between Supply chain capability and inter... more The prime objective of the current study is to the link between Supply chain capability and inter-organizational compatibility. In addition to that, the mediating role of the inter-organizational information systems (IOIS) integration in the relationship between the Supply chain capability and inter-organizational compatibility is examined. Using surveys-based methodology the data is collected with the aid of a questionnaire adopted from the previous studies. The SEM-PLS is used to analyses the data. Overall the findings of the study have provided support with the hypothesized results. The findings of the study confirm the view that the increasing role of globalization and growing environmental uncertainties have increased the managerial challenges in providing diversifying product and services to their values customer. The findings of the study also confirmed the argument broached in the study that the Integration of information systems across partnering organizations has become th...
Purpose: This paper examines the relationship between top management support and knowledge transf... more Purpose: This paper examines the relationship between top management support and knowledge transfer and sharing in Multimedia Super Corridor MSC status organizations, using trust as a mediator. A theoretical model was tested through a survey carried out by 132 middle managers in MSC status organizations in Malaysia. Methodology: Partial Least Squares Structural Equation Modelling (PLS-SEM) was employed for data analysis. Results: The obtained results show that the top management support will facilitate knowledge transfer and sharing. Implications: The empirical evidence confirmed that the direct and indirect relationships between top management support, trust and knowledge transfer, and sharing were found to be fully supported, including the relationship between trust and knowledge transfer and sharing. Finally, trust fully mediates the relationship between top management support and knowledge transfer and sharing.
Considering employees are the ultimate valuable assets, most companies nowadays give lots of effo... more Considering employees are the ultimate valuable assets, most companies nowadays give lots of effort and capitalise vital resources to preserve them. The turnover of those employees will affect the achievement of the organisations’ goals as well as the maintaining of the competitive advantage. Therefore, it is imperative to call for more studies to understand the factors affecting this phenomenon in different settings and contexts of research, particularly in the non-western perspectives such as Malaysia who is facing big challenges toward the employees’ turnover in many sectors. Therefore, the drive of this paper is to examine the relationship between organisational justice (OJ), organisational citizenship behaviour (OCB) (benefiting the individual OCB-I and benefiting the organisation OCB-O) and turnover intention (TI). Consequently, this study proposed framework to study the effect of organisational justice on turnover intention via the mediation role of organisational citizenship...
For the past three decades, knowledge acquisition through international joint ventures (IJVs) bec... more For the past three decades, knowledge acquisition through international joint ventures (IJVs) becomes a common target behind its formation for local firm in new open oriented markets in the belief that IJVs provide excellent opportunities to obtain foreign Multinational Corporations' (MNC) technological, managerial, and various other capabilities in order to meet customers' requirements and to contend in the competitive market. A vast number of previous studies have tried to examine the determinants and outcomes of knowledge acquisition through IJVs. However, these studies are still insufficient to cover all aspects of this topic, whether theoretically, practically, contextually, or empirically, particularly the lack of studies on such topic in the Algerian oil and gas industry. Therefore, with presenting some facts on foreign direct investments, IJV, and the knowledge transfer performance in Algeria. In addition, as the paper presented pertinent issues, this study intended to propose a conceptual framework that can be studied in future studies. This study suggested determinants, such as knowledge management practices, transfer mechanisms, and environmental uncertainty as s. In addition, IJV's competitiveness as an outcome to IJV's knowledge acquisition
In the era of globalization and technological advancement, developing and transition economies fo... more In the era of globalization and technological advancement, developing and transition economies focus in seeking to attract FDI as a means of obtaining capital and new technology. This, in turn,will open the door for local firms to enter into international jointventures (IJVs) to acquire necessarycapabilities by gaining access toforeign MNCs' resources, knowledge, and skills. While foreign partners have agreed to pool their capital, knowledge, and technology, however, there is noguarantee of successful ventures.Drawing uponthe intensive literature on knowledge transfer and strategic alliances, this paper aims to present potential antecedents and consequences of IJVs' knowledge acquisition through proposinga twofold conceptual framework to be tested empiricallyin future studies.The proposed framework suggests transfer mechanisms, management practicesand formal mechanisms that link to IJVs' knowledge acquisition. These will, in turn, lead to IJVs' competitiveness.To support and justify the suggested framework, methodology and literature reviews are presented.
One of the main issues faced by an international joint venture (IJV) in transitional economies is... more One of the main issues faced by an international joint venture (IJV) in transitional economies is how to acquire more knowledge from its foreign parent company (i.e., knowledge acquisition) for enhanced competitiveness of the IJV. Drawing on the knowledge-based view, this paper proposes absorptive capacity, transfer mechanisms, and knowledge management practices, as the knowledge acquisition determinants of IJVs. In addition, it suggests that an IJV's competitiveness is an outcome of its knowledge acquisition. Using a sample of 122 oil and gas IJVs in Algeria, findings reveal that absorptive capacity and transfer mechanisms are positively related to an IJV's knowledge acquisition. However, the determinant of knowledge management practices is insignificant. In addition, the findings show that an IJV's knowledge acquisition is significantly related to its competitiveness.
International Journal of Supply Chain Management, Jun 24, 2019
The main objective of the current research is to answer the following questions. What role is pla... more The main objective of the current research is to answer the following questions. What role is played by environmental investments in the association between environmentally proactive strategies and environmental performance in supply chain? And in what way the adoption and implementation of environmentally proactive strategies is affected by organizational commitment and customer pressure in the supply chain. The research does not focus on analyzing the variables enabling the occurrence of environmental practices rather it is based on practices, which are environmentally sound. It has been suggested by the previous research studies that the main factors are organizational commitment and customer pressure. The study has used questionnaire adapted from the prior studies to collect the data. The SEM-PLS is used to analyses the collected data. Due to limited research available on the association of corporate environmental practices and supply chains specific to the emerging countries, the data has been collected in the manufacturing industry of Indonesia. The findings of the study have been discussed along with limitations. The research also gives implications for future.
Purpose It is widely evident that trust and commitment are important pillars for strengthening th... more Purpose It is widely evident that trust and commitment are important pillars for strengthening the relationship between financial service firms and their customers. However, it has not been explored how the service quality, perceived cost and role of agents are important for financial service firms. To overcome this gap, this study aims to investigate the role of service quality, perceived cost and the role of agents as the commitment–trust factors in the financial insurance service (Takaful) in Malaysia, enhancing customer satisfaction. Design/methodology/approach The study follows a quantitative design in which primary data was collected using a survey instrument. The measurement instrument was adapted from the previous research, and data were collected from 264 customers of the Takaful financial service organizations in Malaysia. The data were analyzed using variance-based structural equational modeling in Smart-PLS software. Findings This research has revealed several useful insights that demonstrate a significant impact on service quality, perceived cost and the agents’ role in forging close relationships with their customers. Corporate image has a moderating role in relationships and has significantly impacted takaful insurance companies. The results imply that regardless of the corporate image of the financial service organizations, customers are concerned about the prices and the quality of the agents’ services. Research limitations/implications In this study, only the predictors such as service quality, perceived costs and agents’ roles as trust–commitment factors were examined to determine customer satisfaction. Other investigations are highly recommended, such as value co-creation in takaful, takaful customer experience and takaful trust. This study offers insights to takaful insurance companies on how to keep up a positive corporate image, which will boost their trust–commitment factors and ultimately increase customer satisfaction. Originality/value By presenting commitment–trust factors and company image in an identifiable framework, the current study has expanded the discussion on takaful financial insurance services. The methodology is developed and rigorously tested to gauge customer satisfaction in takaful financial service organizations’ context.
Purpose This study aims to examine the impact of website design, reliability and perceived ease o... more Purpose This study aims to examine the impact of website design, reliability and perceived ease of use as an engagement motivational factors on customer e-trust and e-retention in online shopping. Design/methodology/approach By using deductive approach, quantitative methods and purposive sampling technique, this study has collected the data from 295 young online customers to enhance an understanding of website design, reliability and perceived ease of use in an online shopping context. Findings The findings revealed interesting insights where reliability is the most significant predictor of customer e-trust in online shopping, followed by perceived ease of use and website design. In addition, a significant mediating effect of e-trust is found between customer e-retention, website design, reliability and perceived ease of use. Research limitations/implications Future research is recommended to predict the antecedents of online engagement motivational factors with value co-creation an...
International Journal of Professional Business Review
Purpose: Using crisis management as a mediator between leadership skills, knowledge management, a... more Purpose: Using crisis management as a mediator between leadership skills, knowledge management, and employee commitment, the study examines the role of crisis management in UAE public sector organizations. In order to motivate employees and keep them committed, supportive leadership skills and knowledge are required. However, crisis management if managed through proper knowledge and skilled leadership develops employee commitment which is highly needed in the times of crisis. Theoretical framework: Managing knowledge and leadership skills during crisis situations can only be achieved if employees are able to effectively manage them. Design/methodology/approach: Using SMART PLS3, a structural equation modeling approach has been used to analyze the collected data in order to meet the objectives of the study. Findings: Likewise, crisis management significantly moderates the relationship between leadership, knowledge management, and employee commitment. Leadership, knowledge manag...
International Journal of Supply Chain Management, 2019
The prime objective of the current study is to the link between Supply chain capability and inter... more The prime objective of the current study is to the link between Supply chain capability and inter-organizational compatibility. In addition to that, the mediating role of the inter-organizational information systems (IOIS) integration in the relationship between the Supply chain capability and inter-organizational compatibility is examined. Using surveys-based methodology the data is collected with the aid of a questionnaire adopted from the previous studies. The SEM-PLS is used to analyses the data. Overall the findings of the study have provided support with the hypothesized results. The findings of the study confirm the view that the increasing role of globalization and growing environmental uncertainties have increased the managerial challenges in providing diversifying product and services to their values customer. The findings of the study also confirmed the argument broached in the study that the Integration of information systems across partnering organizations has become th...
Purpose: This paper examines the relationship between top management support and knowledge transf... more Purpose: This paper examines the relationship between top management support and knowledge transfer and sharing in Multimedia Super Corridor MSC status organizations, using trust as a mediator. A theoretical model was tested through a survey carried out by 132 middle managers in MSC status organizations in Malaysia. Methodology: Partial Least Squares Structural Equation Modelling (PLS-SEM) was employed for data analysis. Results: The obtained results show that the top management support will facilitate knowledge transfer and sharing. Implications: The empirical evidence confirmed that the direct and indirect relationships between top management support, trust and knowledge transfer, and sharing were found to be fully supported, including the relationship between trust and knowledge transfer and sharing. Finally, trust fully mediates the relationship between top management support and knowledge transfer and sharing.
Considering employees are the ultimate valuable assets, most companies nowadays give lots of effo... more Considering employees are the ultimate valuable assets, most companies nowadays give lots of effort and capitalise vital resources to preserve them. The turnover of those employees will affect the achievement of the organisations’ goals as well as the maintaining of the competitive advantage. Therefore, it is imperative to call for more studies to understand the factors affecting this phenomenon in different settings and contexts of research, particularly in the non-western perspectives such as Malaysia who is facing big challenges toward the employees’ turnover in many sectors. Therefore, the drive of this paper is to examine the relationship between organisational justice (OJ), organisational citizenship behaviour (OCB) (benefiting the individual OCB-I and benefiting the organisation OCB-O) and turnover intention (TI). Consequently, this study proposed framework to study the effect of organisational justice on turnover intention via the mediation role of organisational citizenship...
For the past three decades, knowledge acquisition through international joint ventures (IJVs) bec... more For the past three decades, knowledge acquisition through international joint ventures (IJVs) becomes a common target behind its formation for local firm in new open oriented markets in the belief that IJVs provide excellent opportunities to obtain foreign Multinational Corporations' (MNC) technological, managerial, and various other capabilities in order to meet customers' requirements and to contend in the competitive market. A vast number of previous studies have tried to examine the determinants and outcomes of knowledge acquisition through IJVs. However, these studies are still insufficient to cover all aspects of this topic, whether theoretically, practically, contextually, or empirically, particularly the lack of studies on such topic in the Algerian oil and gas industry. Therefore, with presenting some facts on foreign direct investments, IJV, and the knowledge transfer performance in Algeria. In addition, as the paper presented pertinent issues, this study intended to propose a conceptual framework that can be studied in future studies. This study suggested determinants, such as knowledge management practices, transfer mechanisms, and environmental uncertainty as s. In addition, IJV's competitiveness as an outcome to IJV's knowledge acquisition
In the era of globalization and technological advancement, developing and transition economies fo... more In the era of globalization and technological advancement, developing and transition economies focus in seeking to attract FDI as a means of obtaining capital and new technology. This, in turn,will open the door for local firms to enter into international jointventures (IJVs) to acquire necessarycapabilities by gaining access toforeign MNCs' resources, knowledge, and skills. While foreign partners have agreed to pool their capital, knowledge, and technology, however, there is noguarantee of successful ventures.Drawing uponthe intensive literature on knowledge transfer and strategic alliances, this paper aims to present potential antecedents and consequences of IJVs' knowledge acquisition through proposinga twofold conceptual framework to be tested empiricallyin future studies.The proposed framework suggests transfer mechanisms, management practicesand formal mechanisms that link to IJVs' knowledge acquisition. These will, in turn, lead to IJVs' competitiveness.To support and justify the suggested framework, methodology and literature reviews are presented.
One of the main issues faced by an international joint venture (IJV) in transitional economies is... more One of the main issues faced by an international joint venture (IJV) in transitional economies is how to acquire more knowledge from its foreign parent company (i.e., knowledge acquisition) for enhanced competitiveness of the IJV. Drawing on the knowledge-based view, this paper proposes absorptive capacity, transfer mechanisms, and knowledge management practices, as the knowledge acquisition determinants of IJVs. In addition, it suggests that an IJV's competitiveness is an outcome of its knowledge acquisition. Using a sample of 122 oil and gas IJVs in Algeria, findings reveal that absorptive capacity and transfer mechanisms are positively related to an IJV's knowledge acquisition. However, the determinant of knowledge management practices is insignificant. In addition, the findings show that an IJV's knowledge acquisition is significantly related to its competitiveness.
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