Showing posts with label High Reliability Organizations. Show all posts
Showing posts with label High Reliability Organizations. Show all posts

Tuesday, October 26, 2021

A Look at Culture

wildland fire
“Culture is an emergent phenomenon produced by structures, practices, leadership behavior, incentives, symbols, rituals, and processes. All those levers have to be pulled to have any chance of success. However, one driver of culture change is more important than the others. Culture change fails when the most visible symbols of it fail to change. Those key symbols are almost always the top leader’s behavior, which speaks much louder than anything they might say.” - Paul Gibbons, “The Science of Successful Organizational Change”

What is Corporate Culture?
Let's take a look at corporate culture by watching "It's All About Culture - What is Corporate Culture."



Thoughts to Ponder

  • What is the personality of your organization?
  • What are your culture's norms of behavior?
  • Does your culture feel right?
  • Does your culture bind your time together?
  • Is your culture influenced by your leaders?
  • Do you fit within your culture?
  • Do you know what type of culture you work within?
Over the last two decades, leaders in the wildland fire service have become well acquainted with the concept of a high reliability organization (HRO). According to Karl E. Weick and Kathleen M. Sutcliffe, an HRO is “as organization that operates continuously under trying conditions and has fewer than its share of major incidents. HROs following these principles:

Tuesday, October 15, 2019

Decisions, Decisions, Decisions

Mann Gulch fire - August 4, 1949
(View of the Mann Gulch fire from the plane)
We talk a lot about the importance of crew cohesion within the Wildland Fire Leadership Development Program. Teams must be cohesive. But what happens to the team when chaos wrecks havoc within the fire environment? Do we follow our individual instinct or do we defer to others with more knowledge and experience?

Monday, December 17, 2018

IGNITE: Challenge the Process

Whatever you do in life, surround yourself with smart people who'll argue with you.  - John Wooden (handcrew digging line)
Whatever you do in life, surround yourself with smart people who'll argue with you. - John Wooden

[Photo credit: Kari Greer/USFS]

Tuesday, October 17, 2017

There’s Nothing Wrong with the “F” Word

(Photo: Pixabay/Geralt)
There’s Nothing Wrong with the “F” Word
by Riva Duncan

Failure: The neglect or omission of expected or required action. The Oxford Dictionary
Human: representative of or susceptible to the sympathies and frailties of human nature. Merriam-Webster Dictionary
(Photo: Pixabay/DirtyOpi)
Well, I don’t know what all of you might be thinking, but I’m talking about Failure. Yes, that “F” word. It seems we have become afraid to talk about failure. This word is something that is rarely used anymore in FLAs, reviews, etc. We dance around it; we tip toe across it like it’s broken glass; we use other words instead. In our journey towards being a learning culture in fire, I feel the pendulum has swung too far the other way. In the "bad old days" that many of us remember, serious accidents and fatalities resulted in investigations that seemed hell-bent on finger-pointing, finding blame. “Firefighters failed to follow the 10 and 18.” “’Can-do’ attitudes were causal factors.” “Managers failed to keep their people safe.” I’m not saying we need to go back to those dark days. No way. We’ve made great strides in looking for the learning; trying to get to the “why” and not the “who.” But we seem so afraid to talk about failures that I fear we are losing some of these tragic, yet rich, opportunities for learning.

Tuesday, August 11, 2015

Do Staff Rides Help Move the Forest Service Towards Its Goal of Becoming a Learning Organization?

Do Staff Rides Help Move the Forest Service Towards Its Goal of Becoming a Learning Organization?
On today's blog we share U.S. Forest Service Fuels Specialist Joe Harris' master degree thesis on staff rides and whether or not they help the Forest Service in its goal to be a learning organization.

We encourage students of fire and leadership to review the research and conclusions. Are we learning from our experiences? Can we do better?

Click here to download the paper or click the link above.

The Abstract

The Forest Service has declared its intention of becoming a learning organization. As a means to that end, the Forest Service has borrowed and adapted the staff ride concept from the military. This paper describes the staff ride product and compares it to what scientific research tells us about the nature of learning. Focus group sessions were conducted to ascertain the strengths and weaknesses of staff rides. 

This research is intended to provide a scientific and argument basis for the digitalization of the staff ride environment for a particular organization. As such this thesis is a much a design document as it is a piece of empirical research. Designing "into the future" especially for the Forest Service's requirement, requires designing for an organization whose learning and organizations needs are quite broad and sometimes contradictory. Further sorting out of real world teaching events like the staff ride that should be transferred to digital environment at this point in time rests more on intuition than science.

The Author's Background

Joe Harris began his career with the U.S. Forest Service in 1997 on the Dixie National Forest as a timber marker. In 1998, he became a member of an Initial Attack Squad. From 1999 -2001, he worked on a Type 4 engine. After college (May 2002), he took a permanent position as Squad Boss with the Dixie Hotshots. In 2006, he detailed as a Captain (for the renamed Cedar City Hotshots), moving to Captain in 2007.

"To this day I would say that this was the best job I have ever had. But I had started a family and decided that hotshotting kept me away from the little ones too much, so I took a detail as a District FMO on a sister district in 2008. I got the job at the end of the summer."

In 2009, the Mill Flat fire--a resource benefit fire located in the Pine Valley Mountain Wilderness Area that burned four air miles in one burn period and burned into the town of New Harmony, Utah, destroying three residences--would change his career path. In the aftermath of the ensuing investigation, he met Ivan Pupulidy. Together they spoke about the Mill Flat fire, including at the FLA/APA workshop in McClellan, CA. He remains a member of the FLA workshop cadre from time to time.

In 2010, he became a Fuels Specialist where he continued to work with Pupulidy. In 2012, he applied for and was sponsored by the Forest Service to attend Lund University in Sweden, pursuing a master's degree in Human Factors and System Safety.


Tuesday, September 16, 2014

Recovering from Adversity



Nothing speaks more about resiliency than picking yourself up and moving on after you have fallen. This inspirational video shows that we can recover from our adversities if we make the effort to do so.

Wildland Fire Leadership Challenge
Have you participated in this year's Wildland Fire Leadership Campaign - The Resilient Team? Take a moment today to work through or develop your own activities that focus on team or personal resiliency. Download the reference guide today! The campaign ends November 30, 2014.

2014 Wildland Fire Leadership Campaign

Tuesday, July 29, 2014

Looking Out for Others: The Rapid Lesson Sharing Tool

Rapid Lesson Sharing
Building resilient teams requires that we share what we learn with others. The 2014 Interagency Standards for Fire and Fire Aviation (Chapter 18 - Reviews and Investigations) encourages the use of Rapid Lesson Sharing (RLS) as a means by which "wildland fire and aviation managers assess and improve the effectiveness and safety of organizational operations."
Rapid Lesson Sharing (RLS) is a process for field personnel to quickly share lessons with others. RLS can be used to document and share lessons learned as a result of close calls, minor accidents, successes, efficient ways of performing work, adaptations, or anything wildland fire personnel can learn from.
To submit or view RLS documents, go to http://www.wildfirelessons.net/Resources/RapidLessonSharing


Wildland Fire Lessons Learned Center

The Resilient Team


Thursday, July 3, 2014

Day 4: Towards Better Decisions on the Fireline

“Improving wildland firefighter performance under stressful, risky conditions: Towards better decisions on the fireline and more resilient organizations”
Day 4

DAY 4: TOWARDS BETTER DECISIONS ON THE FIRELINE

It’s not uncommon to find some element of human factors being discussed in a training venue these days. We talk often on and off the line about situation awareness, decision making, slides and leadership concepts. This was not always the case; this shift in our culture was inspired by the tragic events of July 6, 1994, and the loss of 14 firefighters on the South Canyon fire. 

The foundation for this movement towards introspection and the increased emphasis of the individual firefighter was a brought about greatly by a 5-day workshop held in Missoula, MT in June 1995 called nothing other than The Wildland Firefighters Human Factors Workshop.

In November that same year MTDC, released the findings from the workshop that became the single most culturally influential document of the time. “The goal of the workshop was not to come up with quick solutions. Rather to explore the human issues of wildland firefighting and make recommendations to management for corrective actions that would have lasting effects.”

The first several days of the workshop focused on the psychological, cultural and organizational aspects of firefighting and concluded with a guided tour of Mann Gulch. Experts from various backgrounds introduced participants to new models such as Highly Reliable Organizations (HRO), Recognition Primed Decision Making (RPD), and Crew Resource Management (CRM). These models would eventually become the foundation for the Wildland Fire Leadership Development Program curriculum and set in motion a cultural paradigm shift.  Though many great findings and recommendations where derived from the workshop, the following are excerpts from CRM adapted for fire.

Decision Making
  • Cross-check information sources.
  • Anticipate consequences of decisions.
  • Use data to generate alternatives.
  • Gather pertinent data before making a decision.
  • Evaluate information and assess resources.
  • Identify alternatives and contingencies.
  • Provide rationale for decision.
  • Acknowledge communication. 
  • Repeat information.
  • Reply with a question or comment.
  • Use nonverbal communication appropriately.
 Leadership
  • Determine tasks to be assigned.
  • Establish procedures to monitor and assess the crew.
  • Inform the crew members of fire assignment progress.
  • Verbalize plans.
  • Discuss ways to improve performance.
  • Ask for input; discuss problems.
  • Tell crew members what to do.
  • Reallocate work in a dynamic situation.
  • Focus crew attention to task.
  • Provide a legitimate avenue for dissent.
  • Provide feedback to crew on performance.
Adaptability/Flexibility
  • Alter fire plans to meet situation demands.
  • Alter behavior to meet situation demands.
  • Accept constructive criticism and help.
  • Step in and help other crew members.
  • Be receptive to others’ ideas.
Assertiveness
  • Advocate a specific course of action.
  • State opinions on decisions and procedures even to higher-ranking crew member.
  • Ask questions when uncertain.
  • Make suggestions.
  • Raise questions about procedures.
Situation Awareness
  • Identify problems/potential problems.
  • Recognize the need for action.
  • Attempt to determine why discrepancies exist with information before proceeding.
  • Provide information in advance.
  • Demonstrate ongoing awareness of fire assignment status.
  • Demonstrate awareness of your own task performance.
  • Note deviations.
Mission Analysis
  • Define tasks based on fire assignment.
  • Structure strategies, tactics, and objectives.
  • Identify potential impact of unplanned events on a fire.
  • Critique existing plans.
  • Devise contingency plans.
  • Question/seek information, data, and ideas related to fire plan.
Discussion

1. What information above can you apply today?
2. How can you make this information relevant in every operation?
3. Is some of the above information new or unfamiliar?

Leadership is Action - Putting It Into Practice
*********************************************************
Thanks to Heath Cota, District FMO on the Sawtooth National Forest and member of the NWCG Leadership Subcommittee, for this 6 Minutes for Safety entry. Heath has functional responsibility for LEAD Time.

A Week to Remember, Reflect and Learn

LEAD Time logo
 WFLDP 2014 campaign logo



Friday, March 7, 2014

Leadership Traits, Core Values, and Expectations Associated with HROs

LTC Mitch Utterback, U.S. Army, 5th Battalion, 19th SFG
(LTC Mitch Utterback, U.S. Army, 5th Battalion, 19th SFG)
Through their actions, ethics, and traditions the Alpine Hotshots exemplify the firefighter leadership core values of safety, duty, respect, integrity, and teamwork. ~ Alpine IHC Vision
Today's "From the Field for the Field Friday" entry is once again courtesy of the Alpine Interagency Hotshot Crew (IHC). Thanks for your leadership and willingness to put yourself out there.

A Leadership Workshop with Lieutenant Colonel Mitch Utterback

Alpine IHC facilitated a leadership workshop with commanding officer LTC Utterback. This workshop focused on parallels of leadership traits, core values, and expectations associated of high reliability organizations (HRO).

LTC Utterback spoke to experiences within his profession while extending lessons learned over his career which applied to the risk management process within wildland fire management. Many similarities could be associated between U.S. military operations and wildland fire management attesting to the subject matter and relevancy of discussion points presented in his lecture.

Discussion topics included but were not limited to:

• Leadership - Supporting the Boots on the Ground
• Fitness: Physical/Mental - How One Endures and Overcomes
• Teamwork - Cohesion
• Communication - Chain of Command
• Setting Priorities vs. Responsibilities

What are you doing to IGNITE the Spark for Leadership that can be used as an example of leadership in action?

********************
LTC Mitch Utterback a commanding officer with the U.S. Army, 5th Battalion, 19th SFG



From the Field for the Field




Friday, February 21, 2014

Reframing HRO: A Focus on Behavior

BLM HRO Training
(Photo credit: BLM/John Owens)
In March 2013, the Bureau of Land Management (BLM) Fire and Aviation Directorate’s Division of Fire Operations hosted a three-day training session on high reliability organizing (HRO). National, state, and unit level fire managers from throughout the BLM met in Boise, Idaho to build upon the success of the 2010 effort: High Reliability Organizing – What It is, Why It Works, How to Lead It.

Why HRO Training?

BLM Fire and Aviation has committed to becoming a highly reliable organization and incorporated the goal into the BLM Fire and Aviation Strategy Plan.

Goal 5 – A High Reliability Fire and Aviation Organization
Objectives:

  1. Have a fire culture and processes that reduce system errors.
  2. When failures occur responses are effective and resilient.
  3. Have fire and aviation leaders that understand and promote HRO principles.
  4. Have a reward system in place that supports HRO principles.
  5. Have all employees understand that safety is the priority BLM fire management objective.

Mike DeGrosky
(Mike DeGrosky; photo credit: BLM/John Owens)

The Training Session

The training was conducted in workshop format with special presentations by, and assistance of, high reliability organizing and risk management experts supplemented with small group discussion and activities. The training focused on building highly reliable BLM wildland fire organizations at the national, state, and district levels by preparing the participants to extend behaviors and practices associated with high reliability throughout their organizations.

Dr. Jody Jahn
(Dr. Jody Jahn; photo credit: BLM/John Owens)
Topics included:
  • Five Behavioral Lessons Learned (Mike DeGrosky)
  • A Focus on Behavior (Dr. Jody Jahn)
  • How HRO Enhances the Risk Management Process (Michelle Ryerson)
  • Leadership and HRO – Becoming the Culture We Want (Mike DeGrosky)
  • Enhancing High Reliability Through Key Operational Questions (Mike DeGrosky)
  • Enhancing High Reliability During Briefings and After Action Reviews (Mike DeGrosky)
  • P.L.O.W.S. – An Alternate Approach to the Standard AAR (Craig Cunningham)
Craig Cunningham and Tim Murphy
(Craig Cunningham receiving the 2012 National Safety Award)
To learn more about the training session and topics covered, refer to Reframing HRO: A Focus on Behavior.

*********************************************
A special thanks to John Glenn, Division Chief BLM Fire Operations, for this submission.

Friday, February 15, 2013

Failures as Learning Opportunities

Today's blog comes to us from Chris Graves, Training Captain/Paramedic of the Reno Fire Department. Chris has put together a short lesson on "Failures as Learning Opportunities" by benchmarking the healthcare industry.

Paul Iske on Brilliant Failures in Healthcare
  • Watch Paul Iske's TEDxMasstricht video "Brilliant Failures in Healthcare."



 
Video Highlights:
  • No progress without failures.
  • In a world as complex and dynamic as ours, not everything is predictable.
  • To find new ways for value creation, the approach of trial and error is sometimes the only way to make progress. However, often people are stimulated to reduce risk and to hide mistakes.
  • Share your failures at the Institute of Brilliant Failures.
The Institute of Brilliant Failures Culture Checklist
 
The Institute of Brilliant Failures is in the process of developing a "Brilliant Failures Culture Checklist." Review the checklist and observe the simple relationship to principles of high reliability organizing.  The checklist will be built "around the following three key organizational development themes related to a "Brilliant Failure Attitude:"
  1. Easing off the 'control button.' Control tends to suppress evolutionary, spontaneous processes. The windows of opportunity that arise are left unexplored with no option to capitalize on their potential. To counter this organizations need to examine where they could control less and navigate more.
  2. Encouraging the right type of risk taking. Many organizations, and employees, tend to play safe, to stay in their comfort zones. As a result they take implicitly or explicitly take at the low end of the risk-return trade off. To counter this organizations need to examine where, and what type of risk taking, they want to encourage.
  3. Recognizing the value of, and learning from, failure. Many organizations tend to either brush failure under the carpet or punish those responsible. In this respect the brilliant failure attitude is: 'there is no such thing as failure only feedback.' Organizations need to put processes in place to recognize the value of 'failure' and maximize the learning from this.
(The information above was taken from the Institute of Brilliant Failures website.)

 Brilliant Failures Case Studies
  • Read the Institute's brilliant failures case study analyses. (Each follows a familiar format reminiscent of AARs. The identification of intent was the set-apart from the AAR standard four questions.)

Friday, February 8, 2013

Lessons in Mindfulness from Sherlock Holmes

(Photo: Sherlock-Holmes.com)
If you have been in the wildland fire service for a while, you know about Ted Putnam (US Forest Service).  Ted was a change agent for wildland fire and left an incredible legacy following his retirement in 1998. Dr. Ted Putnam held a Ph.D. in Experimental Psychology from the University of Montana. His research and contributions to learning psychology and decision theory within the wildland fire service have helped shape the organization. His work on human factors was critical to changing our culture following the Dude and South Canyon incidents.

Ted was a huge proponent producing mindful leaders. Check out Big Think's Lessons in Mindfulness from Sherlock Holmes: a look at mindfulness through the eyes of a Sherlock Holmes analogy.

Additional Resources:

Monday, February 4, 2013

Finding Calm During the Storm


(Photo credit: Like a Butterfly blog)
"If you do not pay attention to what has your attention, you will give it more attention than it deserves." ~ David Allen
I recently went through a health crisis. I had been through the same scare three times before, but this one seemed more dire. With each test the tensions built, the crisis became deeper. However, amidst the chaos, I had the opportunity to find a profound peace like none before. In "The Art of Stress-Free Productivity," David Allen speaks about how crisis evokes serenity--a point where you are fully present and at peace in the midst of a crisis.
Choosing "Leading with Courage" as the theme for the inaugural Wildland Fire Leadership Campaign was purposeful. Days of crisis are ahead. Fire leaders will be placed in tough positions and asked to carry their organizations through the rough waters ahead. It may be quite some time before the crisis subsides, so what tools can we give our leaders to develop the "art of stress-free productivity"?



Video Highlights:
  • "Crisis can produce a kind of calm that is rare to find sometimes. Why? It demands it!"
  • All other issues are put on the back burner, allowing for the individual to be fully present.
  • Getting something done is about appropriate engagement.
  • Crisis forces us to be appropriately engaged.
  • Get comfortable with paradoxes:
    • Paradox #1: In order to manage all the complexities and stuff of your life, you need three core principles that you understand and apply:
    • Paradox #2: The initial moves and behaviors and best practice of this may very likely feel awkward, unnatural, or unnecessary.
    • Paradox #3: Some very specific but seemingly mundane behaviors when applied produce the capacity for you to exist in a kind of sophisticated spontaneity.
  •  Things to consider and what to do:
    • Time is not the issue.
      • Increase your psychic bandwith--space to think--so that your creative energies can emerge.
    • Mess is cool.
      • However, if you're already in a creative mess, you have no freedom to make one.
    • Lessons from nature:
      • Lesson #1: Flexibility trumps perfection.
      • Lesson #2: You need the ability to be able to shift your focus rapidly in, out, up, and down quickly and present with each shift.
      • Lesson #3: Be able to put your focus exactly where you need it and the way you need it: focused attention
    • Keys to success:
      • Key #1: Capture your thinking, then notice what you'll notice.
      • Key #2: Make outcome/action decisions, then notice what you'll notice.
      • Key #3: Use the right maps, then notice what you'll notice.
Check out "Deep Psychology: The Quiet Way to Wisdom" by Ted Putnam, U.S. Forest Service (retired) and winner of the Paul Gleason Lead by Example award.

IGNITE the Spark for Leadership today!

Friday, January 18, 2013

Digging Deeper: Problem Areas - TriData Report


In this installment of Digging Deeper, we'll look at the "Problem Areas" survey participants identified in Phase I of the Wildland Firefighter Safety Awareness Study (also known as the TriData report). As student of fire, analyze the following excerpts. Have we made changes or do the problem areas still exist?

Problem Areas (taken directly from the study)
There are widespread concerns that the organizational culture has undergone significant changes that contribute to a decrease in safety. The experience level of the firefighting work force and leadership is perceived to have dropped. That has many impacts, none were more important than in crisis decision making, which depends on experienced personnel making good decisions under stress. The experienced personnel leaving firefighting are not all retiring. Some are being driven out of firefighting by loss of incentives and lack of encouragement, and they are not being replaced fast enough by adequately qualified personnel.

There also are grave concerns that the high public visibility of wildland firefighting puts political pressures on field leadership that in turn influence strategy and tactics, and increase danger to firefighters. There is a perception that the situation is worsening as federal firefighting budgets and resources are declining without a concurrent lessening of public expectations. The trend continues toward more severe wildland fires, and more people being at risk in the urban/wildland interface. The increasing number of fires in the urban/wildland interface, coupled with the changes of tactics needed to protect structures; more pressure to perform and not retreat; and the lack of training on the risks around structures (e.g., hidden propane tanks, electrical wires) combine into a major concern. There is a demand for more knowledge about fighting fires around structures, and a need to further educate the public on mitigation measures they can take.

Among other key aspects of the organizational culture as it affects safety are the following:
  • There is a tendency to try to do as much as before with less resources, which sometimes pushes the envelope of safety. The safety issue is further exacerbated by declining forest health, accumulation of fuels from years of fire exclusion and lack of an adequately sized prescribed burn program. Fewer firefighters are available to handle more frequent and more severe fires while feeling less than fully supported, and while experience levels drop. This was considered another dangerous confluence, especially by the most experienced people interviewed.
  • Too many firefighters still feel uncomfortable in raising safety issues. They perceive that the organizational culture does not allow them to point out safety problems in the field without fear of retribution, despite assurances to the contrary. There has not been acceptance and practice of a philosophy like that used in flight operations (the crew resource management system), in which it is not only acceptable to point out safety problems, but one is expected to do so. On the other hand, there is concern about letting the pendulum swing too far the other way, and having crews frequently balk at assignments, with the potential for disruption of operations and increasing danger to those crews that remain.
  • There is a broad perception that to bridge the experience gap, some managers have been fast-tracked into positions of responsibility that are above their ability to handle safely. Some of those fast-tracked were among those raising the alarm. This perception was shared by 82 percent of the overall firefighter population, and by 84 percent of women and minorities.
  • There are feelings that seasonal employees are not adequately appreciated, trained or given incentives to return in the current organizational culture, which reduces the experience base.
  • There is a perception that firefighters today have less woodland experience and therefore are more prone to accidents. More scientists (‘ologists) fill positions, and a smaller portion of the workforce is interested in firefighting. It is no longer considered necessary for all or most to participate in firefighting. Those who do participate feel they do not get enough  encouragement, and may be given subtle or not so subtle signs that they are abandoning their real jobs when they go to fight fires.
  • There is not a high enough degree of confidence that key information gets through to crews during a fire, especially regarding weather, fuel conditions, and when requested resources will arrive. The culture is such that crews do not have a checklist of information they should expect, and they do not always ask for what they do not receive. A highly ranked communication problem was the lack of adequate exchange of information between crew shifts, and a lack of adequate briefings en route to fires and at fires, with too little input allowed or solicited from crew supervisors.
  • There is concern that the organizational culture allows red-card certification for some who do not merit it. The culture does not take the certifications seriously enough, and the experience standards for IMT positions are thought by many to be too low.
  • About a third of women and minorities reported feeling they get less information than others at fires − but overall, the women and minorities surveyed expressed the same safety concerns as all others. The response profiles of male, female, Hispanic, Native American, and other firefighters regarding safety issues were remarkably similar, to the point that it could be  considered a tribute to the change in organizational culture in the direction of fairness.
  • Equipment drew relatively little criticism except in two areas: radios and shelters. There is not yet universal provision of radios for each Type II crew or squad, and these are problems of signal clarity, interference and inadequate channels at times. Obviously all people must be able to be reached expeditiously for safe operations. The second major equipment concern was shelters, especially the lack of realistic training with them, their being viewed as a backup that allows one to take risks, and the confusion about what constitutes an adequately sized safety zone in which to deploy a shelter.
 References


Monday, January 7, 2013

Digging Deeper: Priorities - TriData Report

(Photo credit: WisdomofHealth.com)
In October, we ran a series on the Wildland Firefighter Safety Awareness Study (also known as the TriData report) which took a systematic look at firefighters and their culture. If you missed the series, be sure to check it out on the WFLDP blog. What we are as a wildland fire service today is a result of the 86 goals and nearly 200 recommendations contained in the report. In 2013, we'll dig a little deeper into the study and expose those less familiar to the study's value and influence (or lack of) on changing our culture.

What is Corporate Culture?
Let's take a look at corporate culture by watching "It's All About Culture - What is Corporate Culture."



Thoughts to Ponder
  • What is the personality of your organization?
  • What are your culture's norms of behavior?
  • Does your culture feel right?
  • Does your culture bind your time together?
  • Is your culture influenced by your leaders?
  • Do you fit within your culture?
  • Do you know what type of culture you work within?
TriData Report - Phase I Priorities

Over 1,000 federal (and some state) wildland firefighters were surveyed in the study. In addition to "the lack of adequate accountability in the current culture," study participants identified the following high-priority needs: 
  • Improving the experience level, training, and physical fitness of the individual firefighters;
  • Improving the attitude toward safety of the minority of firefightrers who do ot seem to have th necessary passion for safety;
  • Making sure that crew and division supervisors have the temperament, training and experience to supervise during emergencies; and
  • Holding all ranks accountable for unsafe performance or decisions.
In our next installment of Digging Deeper, we will look at the "Problem Areas" revealed by study participants.

References

Friday, January 4, 2013

"Where Rattlesnakes Wear Sombreros"

by Bob Schoultz

“It’s so hot out there, the rattlesnakes wear sombreros and carry canteens.” This is how one of the U.S. Forest Service wildland firefighter described a firefighting environment into which he was being sent.

I recently returned from helping to lead a National Outdoor Leadership School (NOLS) leadership course designed to be part of the curriculum at the Wildland Apprentice Firefighting Program – or ‘the Academy’ as the firefighters call it, at the old McClelland Air Force Base in Sacramento. In the aftermath of the South Canyon Fire in Colorado in 1994, in which 14 firefighters died, the National Wildfire Coordinating Group created a leadership curriculum for firefighters, and NOLS had been asked to help teach their advanced leadership course. There were 52 firefighters and eight mentors participating in this week long, field-based leadership course. We were broken down into 6 different groups that went into the field separately. Each group was led by two NOLS instructors and one or two mid-to-senior grade firefighting mentor, and included between 9 and 11 wildland firefighters who were assigned as students to the Academy.

“Where rattlesnakes wear sombreros and carry canteens” is a colorful phrase to be sure, but it tells me that the guys and gals who fight our wildland fires spend days, and sometimes weeks working in really hot places. Fighting forest and other wildland fires is serious and dangerous business – and not only the firefighters, but also our country takes their work very seriously. Since the South Canyon fire in 1994, more than 300 wildland firefighters have died in the line of duty.

Wildland firefighters are federal employees, working for the Forest Service and are called upon to respond, often on very short notice, to fight fires all over the country. Not surprisingly, in recent years most wildland fires have been in the West and other drought-stricken areas. The fire season normally begins in May, and has usually run its course by November, at which time full-time firefighters are able to slow down, spend some time with their families, take care of their gear and, and when appropriate, get further professional training (which is what we were doing with them). Between May and November, most wildland firefighters are away from home fighting fires or responding to other emergencies from 50% to 70% of the time.

It shouldn’t be surprising that the wildland firefighter and military cultures have a lot in common, given that both require coordinating significant resources to respond to threats to our communities and ways of life, putting fighters at great risk, often far away from where they live. Indeed firefighting has been a popular destination for military veterans who are looking for the camaraderie, structure, discipline, and sense of purpose that brings a group of men and women together in the face of danger. As in the military, there are elite firefighters – the ‘hotshots’ and the ‘smoke jumpers’ who are the first ones sent in to assess and hopefully contain a fire in its early stages – and there are the essential, but not quite as ‘elite’ support and logistics personnel on whom those on the line depend. And as in the military, there is an ongoing tension between those on the ground who do the (fire)fighting, and those in the rear, who decide when and how to deploy them, and make resource and policy decisions when, as always, everyone can’t get all they want. Both the military and firefighting cultures share an ethos which demands that personal and other concerns be set aside to accomplish a mission that serves the larger community.

For our expedition, I was the #2 NOLS instructor – our course leader was an impressive young man who several years ago had left the Coast Guard to become a full time NOLS instructor and spend nearly 25 weeks a year in the field instructing NOLS courses. Our team of nine ‘hotshot’ firefighters, all men, average age around 30, were still completing other classes at the Academy when we first met them. A couple of days later, early on a Sunday morning, they joined us with their gear ready to go. We packed our packs, loaded the vehicles and departed on a 4 hour drive to a remote road-head in the Lassen National forest, northeast of Chico, California.

We had 7 days and 6 nights to hike from the south to the north end of the Ishi Wilderness, and to teach a very full plate of leadership curriculum, in addition to all the hiking, cooking, and camping skills we had to teach. Though wildland firefighters spend days and weeks in the outdoors fighting fires, they normally have a support infrastructure not too far from the firefighting line, where they go to eat and sleep at the end of their shift, before they are sent back onto the line for 12 more hours. Backpacking, cooking meals over a whisper-lite stove, and off trail navigation, are not normally part of the wildland firefighters training and skill set, which is partly why this course was to be a test of their resilience and leadership.

As on every NOLS course I’ve been on, ‘kaka’ just seems to happen in the field to make things challenging and interesting, and which tests our resilience and leadership. When the trails on the map did not match the trails on the ground (we purposefully don’t use GPS) we got lost, and had to deal with different reactions to uncertainty, fatigue, and discomfort in our hiking group. When my hiking group was unable to make the end-of-day rendezvous with the other group, we realized that the leaders-of-the-day had not divided up the gear properly – the other group had three tents, we had one – so we jammed 5 large men into a tent made for, at most, 4. The next day, a cold front moved in, and in 10 short minutes, the temperatures dropped from a comfortable high fifties to low thirties, with almost gale force winds, snow and sleet blowing sideways. That night, we camped cold and ‘dry’ (there was no water source nearby,) so while we learned about hypothermia prevention, we also learned about melting snow for water, keeping our boots from freezing, and other important cold weather skills.

‘Tolerance for uncertainty and adversity’ is one of the NOLS leadership skills, and indeed these ‘adversities’ were the highlights of the week. In the retelling, I enjoyed listening to how 30 degrees became 20, then 10 degrees, and how we had trudged, head down through a white-out snow blizzard, facing all but certain death! Yep, these are the same kind of guys I spent my career with in the military!

We were in the field over 7 and 8 November – national Election Day. We were carrying a satphone and discussed the option of calling in to learn the results, but our firefighters opted NOT to find out who won the national election until after we returned. They preferred to keep our wilderness experience ‘pure,’ unadulterated by the chaos we knew was going on in the ‘front country.’ We often remarked to ourselves how, in our simple lives of hiking, cooking, eating, sleeping – the election seemed so remote and irrelevant. At the end of the week, sitting at the road-head waiting for our pick up vehicle, many had all but forgotten about the election. But I stopped a passing hunter in his pick-up truck, and learned the news.

In our group, just like in the rest of America, there were some who were elated, some who were disappointed, others who were indifferent. But the results had no impact on our expedition, or what we had learned, or how we felt about each other. We had just spent a week sleeping, cooking, eating, and hiking together, taking care of each other, in good times and bad, and in the process, we became better men together. And as a result, I believe they also became better firefighters, more resilient and effective leaders, better able to protect the rest of us and our wildlands from the scourge of uncontrolled fires. To us, in that time and place, that is what was most important, most immediate, most relevant. And, we didn’t see any rattlesnakes, with or without sombreros!
Wildland Firefighters on our week-long expedition
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Note: The Ishi Wilderness where we hiked is named after the last primitive Native American to come into civilization. During the late 1800’s the Yana and Yahi Indians were all but wiped out by white settlers and vigilantes. The few survivors stayed hidden in the mountains, scrupulously avoiding any contact with whites, hunting, fishing, and living the way they had for millennia. In 1911, all the rest of his tribe having died, a nearly 50 year old man, ‘Ishi,’ came out of the same mountains that we had hiked in, into white man’s civilization, expecting to be killed. Instead, he was brought to San Francisco, and there began a fascinating meeting of Neolithic and 20th century man. Ishi learned our ways, as he taught us his. He died 4 years later of tuberculosis, one of the white man’s diseases that killed a large proportion of all Native Americans. Those who got to know Ishi during his short time in Western Civilization, said that in many ways, he was more ‘civilized’- in his manners, morals, and character – than most of us. A good summary of the story is in Wikipedia under ‘Ishi,’ and I’d recommend the book “Ishi in Two Worlds” by Theodora Kroeber.
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The WFLDP would like to thank Bob Schoultz, retired Navy Seal commander and certified NOLS instructor, for allowing us to reprint his blog post. Check out other articles on Bob's blog, "Bob Schoultz's Corner."

Friday, October 26, 2012

TriData Study: Looking to the Future



To conclude our four-part Wildland Fire Lessons Learned Center series on the Wildland Fire Safety Awareness study, we focus on where we go in the future.



Here are suggestions our fire leaders say we should do now:
  • Run the survey again. (Take the survey for yourself.)
  • Go back and look at the recommendations to see what we have done and set priorities for those not done or should be eliminated. (Browles & Livingston)
  • Change the way firefighters are paid. (DeGrosky)
  • Keep TriData in the forefront through items like the refresher. (Livingston)
  • Prepare your workforce. (Cook)
Wildland Firefighter Safety Awareness Study
  • Phase I - Identifying the Organizational Culture, Leadership, Human Factors, and Other Issues Impacting Firefighter Safety (October 1996)
  • Phase II - Setting New Goals for the Organizational Culture, Leadership, Human Factors, and Other Areas Impacting Firefighter Safety (February 1997)
  • Phase III - Implementing Cultural Changes for Safety (1998)

Wednesday, October 24, 2012

Focusing on TriData Study: Continuing Challenges


So how have we done? In part 3 of the Wildland Fire Lessons Learned Centers series on the Wildland Fire Safety Awareness study, we look at the challenges we have had addressing the 86 goals and implementing the 200 recommendations from the study.



Here are some of the challenges identified by our fire leaders:
  • We continue to have bad things happen. (Bequi Livingston)
  • Safety doesn't stop once you go home from a fire. (Paul Browles)
  • The physical fire environment has changed dramatically over the last 15 years. (Mike DeGrosky)
  • Climate change and fuels are affecting operations. (Chad Fisher and David Aldrich)
  • Decline in "militia" (non-fire personnel) involvement in the fire program. (John Glenn)
  • Proliferation of fire in the wildland urban interface.
  • Workforce retention has declined. (Cook, DeGrosky, Mark Boche)
  • A centralized focus on the TriData study has waned. 
  • Driving safety was not recognized in the study. (Sutton)
  • SmartCards were never acted upon. (DeGrosky)
  • Changes are needed with our review and investigation processes. (DeGrosky and Aldrich)
Wildland Firefighter Safety Awareness Study
  • Phase I - Identifying the Organizational Culture, Leadership, Human Factors, and Other Issues Impacting Firefighter Safety (October 1996)
  • Phase II - Setting New Goals for the Organizational Culture, Leadership, Human Factors, and Other Areas Impacting Firefighter Safety (February 1997)
  • Phase III - Implementing Cultural Changes for Safety (1998)

Monday, October 22, 2012

TriData Study: Successes



We are a learning organization that looks back at our "roots." In part 2 of the Wildland Fire Lessons Learned Centers series on the Wildland Fire Safety Awareness study, we look at the successes we have accomplished related to the study.



Here are some of the successes identified by our fire leaders:
  • Firefighter asked for their input regarding safety. (Sutton)
  • Creation of the Wildland Fire Leadership Development Program. (DeGrosky, Cook, Sutton, Livingston, Fisher)
    • Cultural change
    • Awareness on human factors and how that affects behavior on the fire ground.
    • Focus on decision-making
    • Creation of experiential learning tools.
  • Better understanding of the science of fighting fire. (DeGrosky)
  • Creation of the Wildland Fire Lessons Learned Center with a focus on high reliability organizing. (Browles, DeGrosky, Livingston, Aldrich, Glenn)
  • Right of refusal to turn down assignments. (Browles & Livingston)
  • On the job training. (Livingston, Fisher)
Wildland Firefighter Safety Awareness Study
  • Phase I - Identifying the Organizational Culture, Leadership, Human Factors, and Other Issues Impacting Firefighter Safety (October 1996)
  • Phase II - Setting New Goals for the Organizational Culture, Leadership, Human Factors, and Other Areas Impacting Firefighter Safety (February 1997)
  • Phase III - Implementing Cultural Changes for Safety (1998)

Friday, October 19, 2012

TriData Study: 10 Years Later

The Wildland Firefighter Safety Awareness study, otherwise known as the TriData Study, has had significant impacts on the wildland fire community since its release in the late '90s. Researchers queried approximately 1,000 firefighters and presented a three-phase study with:
  • 19 principles
  • 86 goals
  • 200 implementation strategies
Over the next week we'll focus the TriData Study featuring the four-part video series created by the Wildland Fire Lessons Learned Center.

Check out our introduction to the series today and stay tuned for what a few fire leaders have to say about the study and its impacts on wildland fire next week. This is something that every fire leader should know.




Wildland Firefighter Safety Awareness Study
  • Phase I - Identifying the Organizational Culture, Leadership, Human Factors, and Other Issues Impacting Firefighter Safety (October 1996)
  • Phase II - Setting New Goals for the Organizational Culture, Leadership, Human Factors, and Other Areas Impacting Firefighter Safety (February 1997)
  • Phase III - Implementing Cultural Changes for Safety (1998)