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eSIM INSTALLATION & ACTIVATION
What is an eSIM?
eSIM is a physical yet digital SIM. It is embedded into certain mobile phones, tablets and smart watches as a small electronic chip. A QR code provided by us enables you to activate the eSIM in a few easy steps, before connecting to 1O1O’s network.
You can swap the SIM card via settings, instead of inserting a new physical SIM card after removing the old one.
Existing customers using a physical SIM can change to an eSIM at one of our outlets.
Why an eSIM?
You can manage multiple eSIMs easily via “Settings”, which means you can separate SIM card usage – eg private or business.
You can keep a roaming SIM standing by, thereby removing the need to purchase a new one each time.
Unlike with regular SIM cards, no specific slot is required and there’s no way you can lose a card.
How do I activate?
Visit any 1O1O center to subscribe to a new number, port-in or replace an existing postpaid number on an eSIM. Scan the QR code following the device activation process. You can start enjoying service after the eSIM is activated.
eSIM Supporting models*
iPhone:
iPhone XS
iPhone SE (2nd generation or later model)
iPhone 12 mini (HK version)
iPhone 13 mini (HK version)
iPad:
iPad Pro 12.9-inch (3rd generation or later model)
iPad Pro 11-inch (1st generation or later model)
iPad Air (3rd generation or later model)
iPad (7th generation or later model)
iPad mini (5th generation or later model)
Click here to learn how to activate iPad eSIM
Apple Watch:
Apple Watch (GPS + Cellular)(Series 3 or later model)
Apple Watch SE (GPS + Cellular)(1st generation or later model)
Apple Watch Ultra (GPS + Cellular)(1st generation or later model)
Click here to learn how to activate Apple Watch eSIM
Windows Device:
Microsoft Surface Pro X
Microsoft Surface Go 2 LTE
Microsoft Surface Go 3 Intel® Core i3 128 LTE
Microsoft Surface Pro 9 5G
Android mobile:
Samsung Z Flip
Samsung Galaxy Tab S9|Tab S9+|Tab S9 Ultra
Samsung Galaxy Tab S9 FE+|Tab S9 FE
Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro 5G
MOTOROLA RAZR 5G
MOTOROLA Edge 40
HONOR Magic 4 Pro
HONOR Magic 5 Pro
HONOR Vs 5G
HONOR 90 5G
HONOR Magic V2
HONOR Magic V2 RSR (PORSCHE DESIGN)
HONOR Magic 6 Pro
HONOR 200 Pro
HONOR 200
VIVO X100 Pro
VIVO X90 Pro 5G
Xiaomi 13 Pro
Xiaomi 13
Xiaomi 13T Pro
Xiaomi 13T
Xiaomi 14
Redmi Note 13 Pro+ 5G
Redmi Note 13 Pro 5G
OPPO Find N3 Flip
OPPO Find N3
OPPO Find N2 Flip 5G
OnePlus 11 5G
OnePlus 12 5G
Compatible Android Wearable Device:
Galaxy Watch (LTE)
Galaxy Watch Active2 (LTE)
Huawei Watch 2(eSim)
Samsung Galaxy Watch3 45mm (LTE)
Huawei Watch 3 Pro
Huawei Watch 3
Huawei Watch 4 Pro
Huawei Watch 4
Xiaomi Watch 2 Pro
Samsung Galaxy Watch4 Classic 46mm (LTE)
Samsung Galaxy Watch4 44mm (LTE)
Samsung Galaxy Watch5 40mm/44mm (LTE)
Samsung Galaxy Watch5 Pro 45mm (LTE)
Samsung Galaxy Watch6 Classic 43mm/47mm (LTE)
Samsung Galaxy Watch6 40mm/44mm (LTE)
Samsung Galaxy Watch7 40mm/44mm (LTE)
Samsung Galaxy Watch Ultra
* As of July 2024 in Hong Kong
eSIM set-up and activation on Android phones using QR code (example: Galaxy Z Flip)
eSIM set-up and activation on Microsoft laptop/tablet using QR code (example: Microsoft Surface Pro X)
eSIM set-up and activation on iPhone using QR code (example: iPhone SE 2nd generation)
One Number Service eSIM Subscription Steps for Android Watch
Demo shows how to activate an eSIM into an Android watch: Galaxy Watch (LTE)
FAQ
What is an eSIM?
It is a virtual SIM that allows you to activate a service provider’s mobile plan without using a physical SIM card.
How many mobile phones can work with one eSim number?
One eSIM number can work with only one eSIM device.
If I have two mobile phones, can I use them with the same eSIM?
No. eSIM for Android smart devices will only work with one smartphone.
Is there a charge for changing the eSIM for the second or multiple times?
Replacement arrangements are the same as if using a physical SIM. For more information, please call our customer service hotline on 2888 1010.
How do I choose the number for data?
Samsung
Make sure you are using an eSIM-enabled Samsung device
Go to “Settings”
Choose “Connections”
Choose “SIM card manager”
Choose “Mobile Data” and select the plan you want to use for data
I have an eSIM-compatible device but it is not on your list of compatible devices. Can I still use eSIM service?
Your phone may not be compatible with our particular eSIM. For more information, please call our customer service hotline on 2512 3123.
Can I reuse the eSIM QR code on the same or other devices?
No. Once an eSIM voucher’s QR code is downloaded and installed, it will be invalidated immediately, regardless of device concerned.
I am an eSIM user, why can't I use "King King"?
King King works only when occupying a mobile device’s primary SIM slot and does not be compatible to the secondary SIM slot. Please note King King does not support using eSIM, which is defined as a mobile device’s secondary SIM.
Other Wearables One Number Service Terms & Conditions
Terms & Conditions
• | To use the Service you must have an eligible csl / 1O1O mobile service plan (“Service Plan”), a compatible “Device”, and a compatible Android 5.0 or newer mobile phone with 1.5GB RAM or above and iPhone which is iPhone 5 with iOS 9.0 or newer. |
• | Data usage of the Service will be deducted from the Service Plan of your Service Plan. |
• | You can make or receive calls from the Device using the mobile number of your Service Plan. |
• | You can only use the Service with one Device at a time. If you want to connect to another Device, you can connect your Device to the Service via “1O1O” / “csl” app on your mobile phone. Alternatively, you can purchase an additional Service to use with the new Device on your mobile phone. |
• | You can purchase up to a maximum of one Service under the same mobile number. |
• | The Service does not support international roaming. |
• | If you terminate the Service Plan of your mobile phone, you are required to terminate the Service of your Device by calling our customer service. |
• | The Service is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit www.hkcsl.com/en/mobile-service-agreement-consumer-customers/. |
• | If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail. |