The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting
In this podcast, Ted von Glahn from the Pacific Business Group on Health discusses the factors underlying differences in the CAHPS "rating of care" measure for PPOs and HMOs and the implications for reporting survey results across different types of health plans.
- Listen to the Podcast (MP3, 19 minutes 59 seconds)
- Transcript (PDF, 208.91 KB)